ACS ALCOLOCK LR Programmierhandbuch

Troubleshooting manual

ALCOLOCK LR

ALCOHOL INTERLOCK

Alcohol Countermeasure Systems Corp

60 International Boulevard

Toronto, Ontario M9W 6J2 CANADA

T +1 416 619 3500

F +1 416 619 3501

[email protected]

acs-corp.com

ACS, ALCOHOL COUNTERMEASURE SYSTEMS, ALCOLOCK, INTERTRACK and the “Molly” are

trademarks of Alcohol Countermeasure Systems (International) Inc. and are used under license. Alcohol

Countermeasure Systems is the trading style of Alcohol Countermeasure Systems (International) Inc.

The information disclosed in this document is the valuable property of Alcohol Countermeasure

Systems and all copyright and other proprietary rights to this document are reserved. No

reproduction of this document is permitted without the prior written consent of Alcohol

Countermeasure Systems.

CONTENTS

Introduction....................................................................................................................1

Other required manuals................................................................................................1

Recall codes...................................................................................................................1

Permanent lockout codes.............................................................................................3

Error message troubleshooting tables........................................................................3

Test aborts................................................................................................................3

Battery and real time clock (RTC) ............................................................................4

Communication and voltage.....................................................................................4

If the ALCOLOCK LR device is not powering on........................................................5

Vehicle battery and hardware – troubleshooting table ..............................................5

Exchange procedures...................................................................................................6

HS exchange procedure...........................................................................................6

ECU exchange procedure........................................................................................6

ALCOLOCK LR1

INTRODUCTION

This manual describes recall and error messages that may display on the handset (HS)

of the ALCOLOCK™ LR alcohol interlock device. It will also provide troubleshooting

steps for incidents related to the vehicle battery, Electronic Control Unit (ECU) and the

HS – as well as ECU and HS exchange procedures.

ATTENTION!

• This manual is intended for authorized service technicians only

• If any vehicle components are not functioning, it is the client’s responsibility to have

the vehicle repaired before an alcohol interlock service appointment

OTHER REQUIRED MANUALS

• The ALCOLOCK LR device Instruction Manual provides information about the

general usage of the device

• The ALCOLOCK LR device Compliance Manual provides specic program

requirements

• The INTERTRACK™ Enterprise (ITE) application manual provides procedures for

ITE transactions and is for authorized technicians only

• The ALCOLOCK LR device Installation Manual provides install, monitoring and

removal procedures and is for authorized technicians only

RECALL CODES

The ALCOLOCK LR device enters a recall as a result of a program violation or a

technical / service incident. The HS will display Early Recall or Immediate Recall,

along with a recall code and the permanent lockout date. The client must return to an

authorized Service Centre before the permanent lockout date.

NOTE: Not all recalls will apply to every jurisdiction. Refer to the Compliance Guide.

CODE NAME DESCRIPTION

0 Failed stopped test Failed a breath test before starting the vehicle engine

1 Failed running test Failed a retest

2 Tach fault An acceptable breath test was provided and the vehicle

engine started, but the device did not detect a tach

signal

An acceptable breath test was provided and the vehicle

ignition key turned to the on position without starting

the engine

3 Sanction failed test Failed a breath test (high breath-alcohol content)

4 Consecutive failed tests Failed multiple breath tests in a row

TROUBLESHOOTING MANUAL 2

5 Missed retest Failure to comply to a retest request

6 Retest time-lapse fail Failure to comply to a pull over request (after failing a

breath test)

7 Start violation Vehicle engine started without providing an accepted

test (tampering)

8 Power disconnect (short) Vehicle battery disconnected once, over the set time

limit

9 Consecutive hum aborts Multiple breath test aborts, due to incorrect hum or a

technical incident

10 Log full (90%) Event log download required

11 Emergency override Emergency override feature activated

12 Ignition fault Vehicle engine was running, but the device did not

detect an ignition signal

13 Emergency override

(no code)

Emergency override feature activated

14 Power disconnect (long) The vehicle battery was disconnected multiple times,

over the set time limit

15 Third party maintenance

(TPM) code

TPM feature activated

16 Key violation The ignition key was left in the on position before

providing an accepted test

17 Combined failed test Failed a breath test (of any type)

18 Restricted driving The vehicle was operated during a restrictive driving

period

19 OBD2 technical error OBD II communication error

20 HS technical error Handset fault. Replace handset

21 ECU technical error ECU fault. Replace ECU

23 Multiple timed sanction BAC

fails

Several sanction fail tests provided within a certain

period of time

24 Multiple timed standing BAC

fails

Several standing fail tests provided within a certain

period of time

25 Combined power interrupt Total number of short and long power interruptions

exceeds the limit

26 Log memory almost full 95% Even log download required

27 Failed required test The result of the required test is above the threshold

28 Missed required test The required test has not been provided

29 Combined violations Combination of any 5 violations / occurrences

30 Camera error Camera fault. Replace camera

ALCOLOCK LR3

PERMANENT LOCKOUT CODES

A permanent lockout blocks the vehicle engine from being started until the ALCOLOCK

LR device is reset by the Service Centre. A permanent lockout results from a failure

to return to a Service Centre before the permanent lockout date displayed on the HS.

The HS will display Permanent Lockout, along with a recall code and the permanent

lockout date.

NOTE: In the event of a permanent lockout, contact the Program Service Coordinator for

instructions.

CODE DESCRIPTION

0 to 18 Failure to comply with an Immediate or Early Recall (refer to the “Recall

codes” section)

64 Missed a service date and the grace period to reschedule a service date

65 to 71 The reset / sub code 91:XX to 97:XX was entered and the lockout date expired

72 The reset / sub code 98:XX was entered and the lockout date expired

80 The reset / sub code 01:XX to 90:XX was entered and the lockout date expired

ERROR MESSAGE TROUBLESHOOTING

TABLES

Error messages appear when the HS is unable to process a breath sample, or when

there is a device hardware or vehicle battery incident. The following tables list error

messages, their causes and possible solutions.

NOTE: HS and ECU exchange procedures are provided at the end of this manual.

TEST ABORTS

NOTE: If a test abort persists, perform an HS exchange procedure.

MESSAGE DESCRIPTION POSSIBLE CAUSES POSSIBLE SOLUTIONS

Abort 30 Invalid blow-tube

temperature

Possible attempt to

circumvent the device

Signal drop abort

Take another test

Abort 40 Piston stuck in the rest

position

Dirty pump

Weak vehicle battery

Unplug the HS and

carefully shake it to loosen

the piston

Boost or charge the vehicle

battery

TROUBLESHOOTING MANUAL 4

Abort 50 Piston stuck in the red

position

Dirty pump

Weak vehicle battery

Unplug the HS and

carefully shake it to loosen

the piston

Boost or charge the vehicle

battery

Invalid

Sample 01

Invalid humidity reading Excessive moisture in

the HS

Possible attempt to

circumvent the device

Take another test

Invalid

Sample 04

Humidity temperature

error

Excessive moisture in

the HS

Possible attempt to

circumvent the device

Take another test

Try Again Unstable baseline Excessive breath-

alcohol content

Take another test

BATTERY AND REAL TIME CLOCK (RTC)

MESSAGE SOLUTIONS

ECU Lithium Battery Error Perform an ECU exchange procedure

HS Lithium Battery Error Perform an HS exchange procedure

ECU RTC Error Perform an ECU exchange procedure

HS RTC Error Perform an HS exchange procedure

COMMUNICATION AND VOLTAGE

MESSAGE DESCRIPTION POSSIBLE CAUSES POSSIBLE

SOLUTIONS

Communication

Error

No communication

between HS and ECU

Damaged or defective

HS cable

Damaged HDMI port on

HS or ECU

Change HS cable

(13001100)

Perform an HS or ECU

exchange procedure

ECU Voltage

Incorrect

ECU voltage above or

below limit

Bad ground connection

Bad vehicle battery

Defective ECU

Check the ground

source

Boost or charge the

vehicle battery

Perform an ECU

exchange procedure

Handset

Voltage Too

High

HS voltage over limit Problem with the vehicle

alternator

Start the vehicle

engine and check the

alternator voltage

ALCOLOCK LR5

IF THE ALCOLOCK LR DEVICE IS NOT

POWERING ON

NOTE: If the battery has been discharged more than twice, its integrity has decreased.

1. Inspect the battery posts for corrosion or loose terminal connections.

2. Using an automotive battery load tester, verify that the vehicle battery is around

12.66V. If the tester displays 10V or below, the vehicle battery must be replaced.

3. Check all wiring connections between the ALCOLOCK LR device and the vehicle,

including the ground connection.

VEHICLE BATTERY AND HARDWARE –

TROUBLESHOOTING TABLE

IF THEN

After Start Motor appears, the engine

cranks but will not start

Boost or charge the vehicle battery

The client must visit a mechanic

The HS display is blank The HS is in sleep mode; press any button to

activate

Unplug the HS from the connector and plug it in

again

Perform an HS exchange procedure

The HS display is blank (or Battery Voltage

Too Low is displayed) with no LED ash

Boost or charge the vehicle battery

The HS is stuck in the Wait screen Boost or charge the vehicle battery

Change the HS cable

Perform an HS exchange procedure

Relay Error is displayed Boost or charge the vehicle battery (there may

not be enough battery voltage to latch the ECU

relay)

Perform an ECU exchange procedure

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