TROUBLESHOOTING
Possible Solutions:
• Allow up to ten minutes for the smartHUB
device ID to be activated with
www.MyAcuRite.com.
• Make sure you entered the Device ID
correctly. Verify the 12-digit Device ID located
on the bottom side of the smartHUB and
re-enter on My AcuRite.
• Verify the smartHUB has a network (Internet)
connection. If the Network Status Light flashes
rapidly in 30 second intervals, this indicates
there is no Internet connection.
• Unplug the smartHUB power adapter, wait
ten seconds, then plug back in.
smartHUB is not recognized when
adding to My AcuRite account
When the Sensor Status Light is continuously
flashing rapidly, the smartHUB has not received
a sensor reading for more than 60 seconds.
Possible Solutions:
• Make sure the sensor is in wireless range - all
sensors should be no more than 330 feet
(100 meters) from the smartHUB.
• Make sure the sensor batteries are installed
correctly. Batteries may need to be replaced.
• Make sure the smartHUB is located at least
3 feet away from "noisy" electronic devices,
including TVs and microwaves. Avoid locations
that are near large stone or concrete surfaces
and metallic surfaces.
smartHUB Sensor Status Light is
continuously flashing rapidly
What do the smartHUB
lights mean?
The smartHUB features integrated
status lights - similar to your
network router, these lights help
you determine the status of the
smartHUB:
SENSOR
STAT US
LIGHT
NETWORK
STAT US
LIGHT
This device complies with part 15 of the FCC rules. Operation is subject to the
following two conditions:
1- This device may NOT cause harmful interference, and
2- This device must accept any interference received, including interference
that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, There is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
NOTE: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user
authority to operate the equipment.
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation of the device.
FCC Statement
HAVING PROBLEMS?
We’re Here to Help!
If your AcuRite product does not operate properly after trying the troubleshooting steps,
visit www.AcuRite.com or call (844) 228-5465 for assistance.
When the Network Status Light flashes rapidly
in 30 second intervals, the smartHUB cannot
establish a network (Internet) connection:
Possible Solutions:
• Make sure the Ethernet cable is firmly
connected. The cable may be defective
and need to be replaced.
• Make sure DHCP is enabled on your router.
Most routers have DHCP enabled by default.
• Check your network router settings. If MAC
address filtering security has been enabled,
your router may be ignoring the outbound
communication from the smartHUB. Consult
your network router’s instruction manual or
contact the manufacturer for more
information. NOTE: The smartHUB Device ID
is its MAC address.
• The Ethernet port on your router may be
malfunctioning. Try connecting the cable to
a different port.
smartHUB has no network
(Internet) connection
IMPORTANT
Product must be registered to receive warranty
service. Register online to receive 1 year
warranty protection at www.AcuRite.com.
09150M INST 071816
©Chaney Instrument Co. All rights reserved. AcuRite is a registered trademark of the Chaney
Instrument Co., Lake Geneva, WI 53147. All other trademarks and copy-rights are the property
of their respective owners. AcuRite uses patented technology.
Visit www.AcuRite.com/patents for details.
Limited 1 Year Warranty
AcuRite is a wholly owned subsidiary of Chaney Instrument Company. For purchases of AcuRite
products, AcuRite provides the benets and services set forth herein. For purchases of Chaney
products, Chaney provides the benets and services set forth herein.
We warrant that all products we manufacture under this warranty are of good material and
workmanship and, when properly installed and operated, will be free of defects for a period of one year
from the date of purchase.
Any product which, under normal use and service, is proven to breach the warranty contained herein
within ONE YEAR from date of sale will, upon examination by us, and at our sole option, be repaired or
replaced by us.Transportation costs and charges for returned goods shall be paid for by the purchaser.
We hereby disclaim all responsibility for such transportation costs and charges. This warranty will not
be breached, and we will give no credit for products which have received normal wear and tear not
aecting the functionality of the product, been damaged (including by acts of nature), tampered,
abused, improperly installed, or repaired or altered by others than our authorized representatives.
Remedy for breach of this warranty is limited to repair or replacement of the defective item(s). If we
determine that repair or replacement is not feasible, we may, at our option, refund the amount of the
original purchase price.
THE ABOVE-DESCRIBED WARRANTY IS THE SOLE WARRANTY FOR THE PRODUCTS AND IS
EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL OTHER
WARRANTIES OTHER THAN THE EXPRESS WARRANTY SET FORTH HEREIN ARE HEREBY
EXPRESSLY DISCLAIMED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTY OF
MERCHANTABILITY AND THE IMPLIEDWARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
We expressly disclaim all liability for special, consequential, or incidental damages, whether arising in
tort or by contract from any breach of this warranty. Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
We further disclaim liability from personal injury relating to its products to the extent permitted by law. By
acceptance of any of our products, the purchaser assumes all liability for the consequences arising from their
use or misuse. No person, rm or corporation is authorized to bind us to any other obligation or liability in
connection with the sale of our products. Furthermore, no person, rm or corporation is authorized to modify
or waive the terms of this warranty unless done in writing and signed by a duly authorized agent of ours.
In no case shall our liability for any claim relating to our products, your purchase or your use thereof,
exceed the original purchase price paid for the product.
Applicability of Policy
This Return, Refund, and Warranty Policy applies only to purchases made in the United States and
Canada. For purchases made in a country other than the United States or Canada, please consult the
policies applicable to the country in which you made your purchase.
Additionally, this Policy applies only to the original purchaser of our products. We cannot and do not oer
any return, refund, or warranty services if you buy products used or from resale sites such as eBay or Craigslist.
Governing Law
This Return, Refund, and Warranty Policy is governed by the laws of the United States and the State of
Wisconsin. Any dispute relating to this Policy shall be brought exclusively in the federal or State courts
having jurisdiction in Walworth County, Wisconsin; and purchaser consents to jurisdiction within the
State of Wisconsin.
smartHUB
AcuRite customer support is committed to
providing you with best-in-class service.
U.S. based support (844) 228-5465
smartHUB State Sensor Status Light
No power Off
Off
Network Status Light
Downloading firmware updates Solid steady light
Flashes rapidly
Flashes rapidly
No sensor readings
smartHUB has not received a reading
for more than 60 seconds
Solid steady light
Solid steady light
Working normally
power applied, network (Internet)
connection, receiving sensor readings
Flashes for 1 second each
time a reading is sent
No network (Internet) connection Solid steady light
Flashes rapidly in
30 second intervals
Visit us online www.AcuRite.com
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