Agent AG22-0700 Bedienungsanleitung
Power to CONNECT
Agent Wireless Headsets
AG22-0700, AG22-0701
AG22-0702, AG22-0703
Operation Manual
A. Universal base station
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A C
E
D
B
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DHSG
RHL
Underside of Base Station
Control Panel
Headset Controls
Rear Panel Connections
1. Battery Charge/Power light
2. PC Button
3. Telephone Button
4. Headset in Use light
A. Volume Down
B. Mute Button
C. Volume Up
D. Call Answer/End
E. Call in Progress light
1. Handset Selector (default position 1)
2. DHSG/RHL Selector (default position 1)
3. Microphone Volume
Vol. up, Vol. down
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1
AUX
+
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1 Micro-USB connection
2 AC Power
3 Auxillary port
4 Phone connection?
5 Handset connection?
1. USB
2. AC Power
3. EHS/Handset Lifter
4. Telephone
5. Telephone Handset
B. Telephone/Bluetooth/
USB PC base station
1
A C
E
D
B
5 6
2 3 4
123456
DHSG
RHL
Underside of Base Station
Control Panel
Headset Controls
Rear Panel Connections
1. Battery Charge/Power light
2. PC Button
3. Telephone Button
4. Mobile Device Selector*
5. Headset in Use light
6. Bluetooth Connected light*
A. Volume Down
B. Mute Button
C. Volume Up
D. Call Answer/End
E. Call in Progress light
1. Handset Selector (default position 1)
2. DHSG/RHL Selector (default position 1)
3. Microphone Volume
Vol. up, Vol. down
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1
*AW70 & AW80 Only
AUX
+
12345
1 Micro-USB connection
2 AC Power
3 Auxillary port
4 Phone connection?
5 Handset connection?
1. USB
2. AC Power
3. EHS/Handset Lifter
4. Telephone
5. Telephone Handset
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Contents
1. Product description
2. Setup
2.1 Connecting to a telephone or terminal with a headset port
2.2 Connection to a telephone or terminal without a headset port
2.3 Connecting to a compatible handset lifter (refer to your supplier)
2.4 Connecting EHS with DHSG protocols (refer to your supplier)
2.5 Connecting to a computer USB port
2.6 Connecting to a Bluetooth device
2.7 Wearing style
2.8 Adjusting your headset
3. Operation
3.1 Making and receiving calls
3.1.1 Making an outgoing call in telephone mode
3.1.2 Receiving an incoming call in telephone mode
3.1.3 Making an outgoing call in USB mode
3.2 Adjusting the ring volume
3.3 Muting the headset microphone
3.4 Headset transmitting volume setting
3.5 Adjusting headset receive volume
3.6 Out of range and reconnection
3.7 Battery level indication
3.8 Making a conference call
3.9 Registering headsets to the base
3.10 Using multiple headsets
3.11 Using the Agent headset with Microsoft Skype for Business
3.12 Switching Off Auto Pickup Mode (Telephone only base station)
3.13 Overview of audio signals
4. Troubleshooting
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1. Product description
The Agent headset is a fully wireless headset solution offering the user the ability to work ‘handsfree’ with
true wireless mobility.
Main features
• DECT wireless headset solution
• Universal headset base
• Up to 9 hours talk time without recharging
• Auxiliary port for connecting handset lifter or electronic hook switch device
• Noise cancelling microphone for reduced background noise
• Secure high quality audio
• Receive volume control on headset
• Mute button on headset
• Talk button with LED on headset
• Magnetic charging unit
• Range up to 400m/1300 ft
• ‘Out of range’ warning
• DECT 6.0/GAP compatible
• DHSG protocol
• PC/USB connectivity (*)
• Three way conferencing by connection additional headset
* Will connect to Apple Mac OS X or PC running Windows XP, Windows Vista,
Windows 7, Windows 8 and Windows 10
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2. Setup
• Connect the power adaptor supplied with the product to the base unit. The base Power LED will light.
• Pull paper tab from the headset to activate the battery.
NOTE: The rst time you use your headset, it is recommended that the headset is charged for a minimum of
3 hours before use.
2.1 Connecting to a telephone or terminal with a headset port
• Using the headset cord supplied with the product, connect the telephone port on headset base with
the headset port on your telephone.
• Use the power adaptor supplied with the product to connect the headset base to a power socket.
• You may need to adjust the Handset Selector switch that is located on the bottom of the headset
base to nd the correct wiring for your device.
2.2 Connecting to a telephone or terminal without a headset port
• Using the headset cord supplied with the product, connect the telephone port on headset base with
the handset port on your telephone.
• Connect the telephone handset cord to the handset port on the headset base.
• Use the power adaptor supplied with the product to connect the headset base to a power socket.
• You may need to adjust the Handset Selector switch that is located on the bottom of the headset
base to nd the correct wiring for your device.
2.3 Connecting to a compatible Handset Lifter (refer to your supplier)
• Fit the handset lifter to your telephone as indicated in its user guide.
• Connect the handset lifter to the ‘AUX’ port located on the back of the Headset Base.
• Ensure that the EHS selection switch is set to ‘RHL’.
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2.4 Connecting EHS with DHSG protocols (refer to your supplier)
• Connect the Agent DHSG cable to your telephone as indicated in its user guide.
• Connect the Agent DHSG cable to the ‘AUX’ and telephone ports located on the back of the headset
base.
• Ensure that the EHS selection switch is set to ‘DHSG’.
With the handset lifter or DHSG cable connected, you will be able to answer and end calls using the button
located on the headset while away from your desk.
2.5 Connecting to a computer USB port
• Connect the USB cable supplied with the product to the ‘USB’ port on the back of the headset base
and to an available USB port on your computer.
• The computer should automatically recognize the device and install the correct device drivers. Wait a
few seconds before using the headset.
2.6 Connecting to a Bluetooth device
• Dock headset in base
• To make your agent wireless headset discoverable to a mobile device hold down the Mobile Selector
button on the front panel for 6 seconds
• Once headset is discoverable, search for the headset on your device and connect via the usual
method
2.7 Wearing Style
The Agent wireless headset series is available in four variants:
AG22-0700 AW50 Single ear headset for PC/telephone
AG22-0701 AW60 Two ear headset for PC/telephone
AG22-0702 AW70 Single ear headset for PC/telephone/Bluetooth
AG22-0703 AW80 Two Ear headset for PC/telephone/Bluetooth
To replace the ear cushion on the headset, pull the earpad disc from one side and it will detach from the
headset. Replace the earpad then re-clip the earpad disc to the headset.
2.8 Adjusting your headset
2.8.1 Adjust the length of the headband
2.8.2 Adjusting the headband tension
• The headband can be adjusted to alter the pressure and t on the ear.
• To loosen the tension, ex the headband outwards until it feels comfortable.
• The headband can be exed in the other direction to increase the tension.
The headband can be adjusted to alter the pressure and t on the ear.
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2.8.3 Rotate the boom arm
Rotate the boom arm until it is level with your mouth.The boom arm can be rotated away when not in use
270 °
2.8.4 Check the distance to the microphone
Ensure the microphone is set at a distance of about 2 nger widths from the mouth. Follow 2.8.5 to adjust
this distance
2.8.5 Adjust the Mic Boom
The boom arm can be adjusted to move the microphone closer or further from the mouth to ensure 2.8.4
can be achieved
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3. Operation
3.1 Making and Receiving Calls
3.1.1 Making an outgoing call in Telephone mode
• Ensure that the Telephone button on top of the headset base is selected.
• Lift the headset from the base to start a call. If you are already wearing the headset, press the
headset’s Call Answer/End button. The base Headset in Use LED will light. If a handset lifter or
Electronic Hookswitch device is connected to the headset base, the line will be seized. Otherwise,
you will also need to activate the Headset port via your telephone terminal.
• Dial the telephone number on the telephone terminal
• After nishing the call, replace the headset on the base or press the Call Answer/End button to
disconnect. The Headset in Use LED will turn off.
3.1.2 Receive an incoming call in Telephone mode.
• If there is an incoming call from the telephone line and the headset base is connected to a handset
lifter or Electronic Hook switch device, the Telephone LED and Headset in Use LED will ash, also a
ring tone will be heard on the headset.
• Lift the headset from the base to answer the call. If you are already wearing the headset press the
headset’s Call Answer/End button. The base Headset in Use LED will light. If a handset lifter or
Electronic Hookswitch device is connected to the headset base, the line will be seized. Otherwise,
you will also need to activate the headset port via your telephone terminal.
• To end the call, replace the headset on the base or press the headset Call Answer/End button.
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