Aidcall Touchsafe Pro Bedienungsanleitung

Doc No. FM5590 issue C Page 1

Touchsafe

Pro

Wireless Nursecall System

_________________________________________________________________________________________________

Call Logger V4.00a

Installation Guide

Aidcall operates a policy of continual product improvement and

reserves the right to modify the specification of its products.

If any variation to the details in this document are suspected please

contact Aidcall’s Technical Support.

Aidcall, a business unit of Legrand Electric Ltd

Cowley Road, Blyth Riverside Business Park, Blyth, Northumberland, NE24 5TF.

T: +44 (0) 1670 357 431 www.aidcall.co.uk

________________________________________________________________

Doc No. FM5590 issue C Page 2

CONTENTS

Section

Topic

Page

Product Overview

Safety Instructions

Call Logger Kit Options

Touchsafe Pro Panel Setup

Hardware Requirements

Installing the PC Software

First Application Run

Creating Site Details

View Site Details

Email Alerts Setup

InTouch Push Notifications Setup

CONTENTS

1. PRODUCT OVERVIEW

The Touchsafe Pro Call Logger software allows the entire call history to be downloaded from the Nursecall

system for detailed analysis of all events including call types and response times etc.

Custom reports can be created by setting filters and changing date ranges, results can be displayed, printed

and exported as PDF files in a variety of different graphical and list formats.

The Push Notification feature allows system events to be sent to a mobile device. Note: the mobile device

requires the Aidcall InTouch app installed and the Touchsafe Pro Panel software must be version V4.00a

onwards.

The Call Logger software allows multi-site management from a single PC Workstation.

ENTS

2. SAFETY INSTRUCTIONS

Read and understand these instructions before use and keep for future reference.

Do not disassemble, cut-down or extend the interface cable.

The PC will require Windows XP, Vista, Windows 7, 8 or 10.

The PC will require a USB Port.

The PC will require an Ethernet Port.

This software is only compatible with the Aidcall Touchsafe Pro Nursecall system.

Doc No. FM5590 issue C Page 3

3. CALL LOGGER KIT OPTIONS

There are 2 different Touchsafe Pro Call Logger kits; the same software is included in each kit, it’s only the

type of interface cable that differs.

Description

Part No.

Touchsafe Pro Call Logger Software inc Crossover Lead

E50520

Touchsafe Pro Call Logger Software inc Patch Lead

E50525

E50520 KIT

This kit includes a 3 metre Cat5e Crossover Patch Lead for direct connection between the Touchsafe Pro

Master Panel (ID 1) and a PC Workstation running the Call Logger software.

E50525 KIT

This kit includes a 3 metre Cat5e Patch Lead for connecting the Touchsafe Pro Master Panel (ID 1) to a PC

Workstation running the Call Logger software via a Local Area Network (LAN).

Touchsafe Pro

Master Panel

PC Workstation

Touchsafe Pro

Master Panel

PC Workstation

Printer

Server

PC Workstation

Hub or Switch

Doc No. FM5590 issue C Page 4

4. TOUCHSAFE PRO PANEL SETUP

On the Touchsafe Pro Master Panel (ID1) Log in as an Engineer and select the Set IP Address option, the

screen will look like this;

5. HARDWARE REQUIREMENTS

Before installing the Call Logger software please check your PC has the following;

•Windows XP, Vista, Windows 7, 8 or 10.

•USB 2.0 Port

•Ethernet Port

•256MB Free Memory

6. INSTALLING THE PC SOFTWARE

The Call Logger software is supplied on a USB flash drive.

Insert the flash drive into a USB Port on your PC.

Double-click on Setup.exe and follow the on-screen instructions.

An icon will be created on your Desktop.

Setup.exe will automatically install .NET Framework 4.0 if it is not already installed on your PC.

Call Logger software will be installed in C:\Program Files (x86)\Aidcall\TouchsafePro Call Logger.

An IP address must be setup when a PC

running the Call Logger software is connected

to the Ethernet Port of the Touchsafe Pro

Panel.

If Use DHCP is un-checked, an IP Address,

Subnet Mask and Gateway can be entered

into the relevant fields. This information can

be obtained from the PC being connected

directly to the Panel or from your IT

Administrator.

Press the Set IP button to save the settings.

Enter the Push Notification IP into the

relevant field and Tick the Enable Push

Notification check box.

Press the Save button to save the settings.

Press the Close button to exit.

Doc No. FM5590 issue C Page 5

7. FIRST APPLICATION RUN

On the first run of the application you will have to

User Name: admin

Password: admin@1

Click-on Log in and the main screen should

open as shown below;

Click-on the Settings tile (Gear Wheel)

to open the User Settings page.

On the User Settings page enter details for the

new user making sure to allocate Administrator

privileges.

Note: the email details are for Alerts only –see

section 10. This email is the Account that emails

are sent from –you may need to contact your IT

Administrator to obtain this information.

If Alerts are not required then these fields can be

left blank.

Click-on Write to save the new user details.

Close the User Settings page.

On the main page click-on the tile to Log-out.

Doc No. FM5590 issue C Page 6

8. CREATING SITE DETAILS

previous step and open the Site Settings page.

On the Site Settings page fill out the boxes with

the relevant site details.

Enter the Site IP Address to match the

Touchsafe Pro panel.

The Site Port Number is always 8080.

Click-on Write to save the new site details.

Repeat as above to create multiple sites as

required.

Allocate the site(s) to the user by selecting the

user from the “Select User”drop down,

checking the site name(s) and clicking the

Update button.

Close the Site Settings page.

Doc No. FM5590 issue C Page 7

9. VIEW SITE DETAILS

Refer to the Touchsafe Pro Call Logger User Guide (Aidcall Doc No. FM5595) for details on how to

download data from the Nursecall system and create reports.

On the main screen click-on the Refresh tile

(2 Blue Arrows) and the site details will

appear.

Note: a Refresh also polls all sites for data

Multiple Sites

Where the Call Logger is set up for multiple

sites these appear on the main screen and

can be scrolled across using the left and

right scroll buttons.

Doc No. FM5590 issue C Page 8

10. EMAIL ALERTS SETUP

From the main screen click-on the Settings tile

(Gear Wheel) to open the User Settings page.

On the User Settings page enter the new user

and email details for the Account that emails are

sent from. You may need to contact your IT

Administrator to obtain this information.

Click-on Write to save the new user details.

Click-on Open Alerts Settings Page button and

refer to the Call Logger User Guide (Aidcall Doc

No. FM5595) for details on how to create Rules

and Alerts.

Doc No. FM5590 issue C Page 9

11. INTOUCH PUSH NOTIFICATIONS SETUP

The V4.00 Call Logger acts as a Push Server to generate Push Notifications to the Aidcall InTouch app.

The PC running the Call Logger software will require internet access.

Push Server Setup

Navigate to the ‘Push Notifications’ form, this can be accessed from the ‘Settings’ form of the Call Logger.

Go to the Push Server Tab as shown below.

1) If creating a new Push Server highlight the Create New radio button. Note: Only one Push Server

can be setup per Call Logger installation. If modifying or deleting Push Server details highlight the

Modify/Delete radio button.

2) Give the Push Server a name.

3) Enter the IP address of the network adaptor connecting to the Touchsafe Pro panel. This is the IP

address of the network adaptor on the PC running the Call Logger.

4) Enter the Push Server address in the ‘Set IP Address’ programming page of the Touchsafe Pro

Display Panel.

5) Enter the Push Server Port as 8765.

6) If creating a new Push Server click the Write button, if modifying or deleting click the relevant

button.

Doc No. FM5590 issue C Page 10

11. INTOUCH PUSH NOTIFICATIONS SETUP

Push User Setup

Go the Push User Details tab as shown below.

1) If creating a new Push User highlight the Create New radio button. If modifying or deleting Push

Server details highlight the Modify/Delete radio button.

2) Enter a unique Push User Name.

3) Enter a Push User Token. The Push User token can be obtained from the Aidcall InTouch app and is

a seven character string.

4) Select which telecare push notifications the user will receive. Either alarm events, low battery

events or both. This filter is for all telecare devices.

5) If creating a new Push User click the Write button, if modifying or deleting click the relevant button.

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