FusionTV Trouble Shooting Solutions. Call 245-4000 for immediate assistance. Page 4
Remote Control Troubleshooting
•The active device button is different than the device you are trying to operate.
Press the device button of the device you are trying to operate. This makes it the
active device. Try to operate the device again with the remote.
•The batteries need to be replaced or are not inserted properly. Check the
batteries to make sure they are seated properly. Verify that the batteries do not
need to be replaced.
•Your TV settings have been accidentally changed. Using the remote control that
came with your TV, check to ensure your TV is set to either channel 3 and that
it's currently set for the input mode you are trying to control.
•You are not using the TV remote that was programmed for your TV. If you have
multiple TVs, make sure you're using the same TV remote that was set up to
control the TV you are trying to access and not one from another TV in your
home.
•You are not pointing the remote in the area of the sensor on your home
entertainment device or you are trying to use the remote from too great a
distance. Make sure you use the remote from within eight meters of the device
and point it directly at the sensor on your entertainment device.
•There is something blocking your remote from the sensor on the home
entertainment equipment. Remote controls need a clear visual path to the
sensor on the home entertainment equipment you are trying to operate. Check
to make sure there are no obstacles between the remote control and device you
are trying to operate.
If you've tried all the troubleshooting tips above and re-programming your remote does
not resolve your issue, your remote control may be damaged or defective. Call Alpine at
245-4000 for a replacement remote control.
