Amanda MiniSOHO Montageanleitung

Release 5 November 2001

MiniSOHO

Installation and Programming Manual

Table of Contents

Installation and Programming Manual a

1. INTRODUCTION.................................................................................................................1-1

1.1 FEATURES AND SERVICES ............................................................................................1-2

1.1.1 System Features...............................................................................................1-2

1.1.2 Automated Attendant Features........................................................................1-4

1.1.3 Voice Mail Features........................................................................................1-6

1.2 ABOUT THIS MANUAL..................................................................................................1-8

2. DESCRIPTION AND INSTALLATION............................................................................2-1

2.1 BASE

SYSTEM ..............................................................................................................2-2

2.2 PHYSICAL

DESCRIPTION...............................................................................................2-3

2.2.1 Side Panel........................................................................................................2-3

2.2.2 Front Panel......................................................................................................2-4

2.3 INSTALLATION .............................................................................................................2-5

2.3.1 Unpacking .......................................................................................................2-5

2.3.2 Installing the Voice Mail.................................................................................2-5

2.3.3 Expanding the System......................................................................................2-8

3. DTMF PROGRAMMING....................................................................................................3-1

3.1 ENTERING AND EXITING THE PROGRAMMING MODE...................................................3-1

3.2 FIRST

TIME PROGRAMMING CHECKLIST ......................................................................3-2

3.3 DEFINING

PBX PARAMETERS......................................................................................3-3

3.4 SETTING THE TIME AND DATE .....................................................................................3-8

3.5 PROGRAMMING THE OPERATIONAL MODE ..................................................................3-8

3.6 PROGRAMMING THE MINISOHO ..............................................................................3-10

3.6.1 Creating Mailboxes.......................................................................................3-10

3.6.2 Creating Mailbox Groups .............................................................................3-12

3.6.3 Notification....................................................................................................3-13

3.7 PROGRAMMING THE AUTOMATED ATTENDANT SCRIPT MENU..................................3-17

3.7.1 Recording Script Messages...........................................................................3-17

3.7.2 Programming Script Messages .....................................................................3-18

3.7.3 Directory Listing Programming....................................................................3-25

Table of Contents

b Installation and Programming Manual

3.7.4 Reset Script Message Programming to Default............................................3-26

3.7.5 Supervised, Semi-Supervised and Non-Supervised Transfers.......................3-26

3.8 ADDITIONAL

FEATURES.............................................................................................3-29

3.8.1 Changing Passwords.....................................................................................3-29

3.8.2 Activate Force Reorganize............................................................................3-30

3.8.3 Changing the Day Light Saving Time Setting...............................................3-31

3.8.4 Changing the Operational Mode...................................................................3-31

3.8.5 Playing A System Message............................................................................3-32

3.8.6 Playing All System Message..........................................................................3-32

3.8.7 System Message Setting.................................................................................3-32

3.8.8 Listening to the Software Version Number ...................................................3-33

3.8.9 Resetting the System......................................................................................3-33

3.8.10 Adjusting Recording Length..........................................................................3-33

4. PROGRAMMING BY COMPUTER..................................................................................4-1

4.1 CONNECTING THE MINISOHO TO THE COMPUTER.......................................................4-1

4.2 SYSTEM

REQUIREMENTS..............................................................................................4-2

4.3 INSTALLING THE VUP..................................................................................................4-2

4.4 STARTING

VUP............................................................................................................4-3

5. USER OPERATION INSTRUCTIONS..............................................................................5-1

5.1 INTRODUCTION.............................................................................................................5-1

5.2 USER’S MAIN MENU ....................................................................................................5-1

5.3 RETRIEVE

MESSAGE MENU..........................................................................................5-1

5.4 MAILBOX

PARAMETERS...............................................................................................5-2

5.4.1 Record Greeting..............................................................................................5-3

5.4.2 Record Name...................................................................................................5-3

5.4.3 Directory Listing .............................................................................................5-4

5.4.4 Change Password............................................................................................5-4

5.4.5 Do Not Disturb (DND)....................................................................................5-5

5.4.6 External Notification.......................................................................................5-5

Table of Contents

Installation and Programming Manual c

5.4.7 Pager Notification...........................................................................................5-6

5.4.8 Return to Previous Menu.................................................................................5-6

5.5 SEND

MESSAGE............................................................................................................5-7

5.6 RETURN TO AUTO ATTENDANT....................................................................................5-7

5.7 QUICK

REFERENCE GUIDE ...........................................................................................5-8

6. PROGRAMMING THE IN-BAND DTMF PROTOCOL................................................6-1

6.1 PROGRAMMING THE MINISOHO BY TELEPHONE ........................................................6-1

6.1.1 Defining an In-Band DTMF Code for an Event..............................................6-1

6.1.2 Selecting an Operation Type...........................................................................6-3

6.1.3 Selecting a destination ....................................................................................6-4

6.1.4 Defining the Time to Wait for the First DTMF Character..............................6-4

6.1.5 Defining the Time to Wait Between DTMF Characters..................................6-4

6.1.6 MATRA Support ..............................................................................................6-5

6.2 SAMPLE

PROGRAMMING ..............................................................................................6-5

6.2.1 Working with the SIEMENS Hicom 150E OfficePBX.....................................6-5

7. TROUBLESHOOTING........................................................................................................7-1

APPENDIX A PROGRAMMING COMMANDS ....................................................................A-1

APPENDIX B PROGRAMMING FORMS...............................................................................B-1

APPENDIX C SYSTEM MESSAGES.......................................................................................C-1

APPENDIX D SPECIFICATIONS ............................................................................................D-1

Installation and Programming Manual 1-1

1. INTRODUCTION

The MiniSOHO is a small stand alone multilingual Voice Mail/Automated

Attendant system for organizations that have between eight and eighty employees.

The MiniSOHO incorporates state of the art technology, including DSP, flash

memory and SMT production.

Figure 1-1 General View

The MiniSOHO is available in two or four ports and with up to 128 mailboxes. It

provides a minimum of two and a half hours recording time and a maximum of to

up to seven hours and forty minutes.

The MiniSOHO can be integrated with most types of PBX’s through the analog

ports or through the RS-232 serial port.

The system administrator can be programmed by the computer using the Voice

Mail Utility Program (VUP) or by touch-tone telephone.

Introduction

1-2 Installation and Programming Manual

Installing the MiniSOHO is quick and easy. Just mount it on a wall next to the

PBX and connect it to the SLT interfaces and to the main power supply with an

external power adapter.

The MiniSOHO is ready for use immediately after the system administrator

completes a short procedure that includes setting up integration parameters,

mailboxes, notification type, system schedules and opening greetings. Mailbox

owners can then set up their own personal mailbox parameters.

1.1 Features and Services

The MiniSOHO is a powerful voice mail system at an affordable price. It contains

most of the useful features and services provided by PC-based systems but at a

lower cost. The MiniSOHO’s features can be divided into three groups:

x System Administration

x Automated Attendant

x Voice Mail

1.1.1 System Features

x Configuration

The MiniSOHO is available with two ports and two and a half hours of

recording time. The system administrator can upgrade the MiniSOHO by:

 Adding a two port expansion card to the motherboard to provide four ports

 Inserting a memory card with two hours and thirty five minutes of storage

space to increase the total storage capacity to five hours and five minutes

 Inserting a memory card with five hours and ten minutes of storage space

to increase the total storage capacity to seven hours and forty minutes

x Programming

The system administrator can program the MiniSOHO by:

 Touch-tone telephone using DTMF tones

 Computer using the Voice Mail Utility Program (VUP). The installer

should save the files containing the parameters set in each installation.

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