Arris SurfBoard SVG2482AC Bedienungsanleitung

SURFboard® SVG2482AC

Wireless Voice Gateway

For XFINITY®Customers

User Guide

April 2017

ARRIS Copyrights and Trademarks

No part of this publication may be reproduced in any form or by any means or used to make

any derivative work (such as translation, transformation, or adaptation) without written

permission from ARRIS Enterprises, LLC (“ARRIS”). ARRIS reserves the right to revise this

publication and to make changes in content from time to time without obligation on the part

of ARRIS to provide notification of such revision or change.

ARRIS, SURFboard, and the ARRIS logo are all trademarks of ARRIS Enterprises, LLC. Other

trademarks and trade names may be used in this document to refer to either the entities

claiming the marks or the names of their products. ARRIS disclaims proprietary interest in

the marks and names of others.

Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access®

(WPA), the Wi-Fi Protected Setup logo, and WMM® are registered trademarks of Wi-Fi

Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi

Alliance.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but

not limited to, the implied warranties of merchantability and fitness for a particular purpose.

ARRIS may make improvements or changes in the product(s) described in this manual at any

time.

The capabilities, system requirements and/or compatibility with third-party products

described herein are subject to change without notice.

PN 365-095-31279 x.2SURFboard SVG2482AC Wireless Voice Gateway User Guide

Table of Contents

1. Safety and Regulatory Information.......................................................................... 5

Important Safety Instructions............................................................................................ 5

FCC Statements.................................................................................................................. 7

Wireless LAN Information.................................................................................................. 8

Caring for the Environment by Recycling Your ARRIS Equipment..................................... 9

2. Getting Started ..................................................................................................... 10

Introduction..................................................................................................................... 10

In The Box ............................................................................................................... 10

System Requirements...................................................................................................... 11

Contact Information ........................................................................................................ 12

3. Product Overview ................................................................................................. 13

Front Panel ...................................................................................................................... 13

Wi-Fi Protected Setup™ (WPS) ............................................................................... 14

Rear Panel........................................................................................................................ 14

Gateway Label ................................................................................................................. 16

4. Installing the Gateway .......................................................................................... 17

Connect the SVG2482AC to Your Client Device .............................................................. 17

Connect Your Telephone ........................................................................................ 18

Install the Battery ................................................................................................... 19

Establish an Internet Connection .................................................................................... 19

5. Setting Up a Wireless Network Connection............................................................ 21

Set Up a Wireless Network Connection Using Your Client Device .................................. 21

Quick Connect Using the Windows Taskbar........................................................... 22

Connect Using the Windows Control Panel............................................................ 25

Connect Your WPS-Enabled Device................................................................................. 27

Test Your Wireless Network Connection......................................................................... 27

6. Using the Gateway Web Manager ......................................................................... 28

Start the SVG2482AC Web Manager............................................................................... 28

SVG2482AC Web Manager Menu Links.................................................................. 30

Exit the SVG2482AC Web Manager................................................................................. 32

7. Configuring Your Wireless Network....................................................................... 33

Set Up Your Wireless Network ........................................................................................ 33

Set Up WPS on Your Wireless Network........................................................................... 36

PN 365-095-31279 x.2 SURFboard SVG2482AC Wireless Voice Gateway User Guide

8. Protecting & Monitoring Your Wireless Network ................................................... 38

Prevent Unauthorized Access.......................................................................................... 38

Change the Default Administrator Password.................................................................. 38

Logging on to the SVG2482AC ................................................................................ 39

Changing Your Admin Password............................................................................. 41

Set Up Firewall Protection............................................................................................... 41

Set Up Parental Control................................................................................................... 44

Manage Website Access ......................................................................................... 44

Set Up Port Forwarding ................................................................................................... 46

Set Up Port Triggers......................................................................................................... 48

Set Up the DMZ Host ....................................................................................................... 49

9. Managing Your Gateway and Connected Networks ............................................... 51

View the Gateway Hardware Information ...................................................................... 51

View the Gateway Software Version............................................................................... 51

View the Gateway Network Connections........................................................................ 52

View the Network Connection Settings .......................................................................... 53

View the XFINITY Network Connection Status ................................................................ 54

Reboot Your SVG2482AC................................................................................................. 55

Reboot SVG2482AC Using the Reset Button .......................................................... 55

Reboot SVG2482AC Using the Web Manager ........................................................ 55

Reset Your SVG2482AC.................................................................................................... 56

Reset SVG2482AC Using the Reset Button ............................................................. 57

Reset SVG2482AC Using the Web Manager ........................................................... 57

Exit the SVG2482AC Web Manager................................................................................. 58

10. Troubleshooting Tips............................................................................................. 59

Solutions .......................................................................................................................... 59

Front Panel LED Icons and Error Conditions.................................................................... 60

11. Warranty Information ........................................................................................... 62

PN 365-095-31279 x.2 SURFboard SVG2482AC Wireless Voice Gateway User Guide

Chapter 1

Safety and Regulatory Information

Important Safety Instructions

Read This Before You Begin —When using your equipment, basic safety precautions should

always be followed to reduce the risk of fire, electric shock, and injury to persons, including

the following:

Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for

future reference.

This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such

as vases, on the device.

This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use

only the provided power and interface cables and install them properly.

Use only the Power cord supplied for this model in the original packaging or supplied as a

replacement by ARRIS or your service provider.

Installation of this device must be in accordance with national wiring codes and conform

to local regulations.

Operate this device only from the type of power source indicated on the device’s marking

label. If you are not sure of the type of power supplied to your home, consult your dealer

or local power company.

Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or

cracked wire insulation, and broken plugs are dangerous. They may result in a shock or

fire hazard.

Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to

plugs and convenience receptacles, and examine the point where they exit from the

device.

Chapter 1: Safety and Regulatory Information

PN 365-095-31279 x.2 SURFboard SVG2482AC Wireless Voice Gateway User Guide

Place this device in a location that is close enough to an electrical outlet to accommodate

the length of the power cord.

Place the device to allow for easy access when disconnecting the power cord of the device

from the electrical wall outlet.

Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug

can be fully inserted with no part of the blades exposed.

Place this device on a stable surface.

Avoid damaging the device with static by touching the coaxial cable when it is attached to

the earth-grounded coaxial cable-TV wall outlet.

Always first touch the coaxial cable connector on the device when disconnecting or

reconnecting the Ethernet cable from the device or user’s PC.

It is recommended that the customer install an electrical surge protector in the electrical

outlet to which this device is connected. This is to avoid damaging the device by local

lightning strikes and other electrical surges.

Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink

or laundry tub, in a wet basement, or near a swimming pool.

Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration

and dust.

Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device during lightning activity or power surges.

Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service

personnel.

This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer —This reminder is provided to call the CATV system installer’s

attention to Article 820.93 and 820.100 of the National Electric Code, which provides

guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall

be connected to the grounding system of the building, as close to the point of cable entry as

practical.

Chapter 1: Safety and Regulatory Information

PN 365-095-31279 x.2 SURFboard SVG2482AC Wireless Voice Gateway User Guide

FCC Statements

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the device off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the device and receiver.

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) This device must

accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance

could void the user’s authority to operate the equipment.

FCC Declaration of Conformity

ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard

DOCSIS 3.0 Wireless Voice Gateway-SVG2482AC complies with 47 CFR Parts 2 and 15 of the

FCC rules as a Class B digital device.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. To comply with the FCC RF exposure compliance requirements, the separation

distance between the antenna and any person’s body (including hands, wrists, feet and

ankles) must be at least 8 inches (20.3 centimeters).

This transmitter must not be co-located or operating in conjunction with any other antenna or

transmitter except those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country

dependent and are firmware programmed at the factory to match the intended destinations.

The firmware setting is not accessible by the end user.

Chapter 1: Safety and Regulatory Information

PN 365-095-31279 x.2 SURFboard SVG2482AC Wireless Voice Gateway User Guide

Wireless LAN Information

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS)

and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device

is designed to be interoperable with any other wireless DSSS and OFDMA products that

comply with:

The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and

Revision N), as defined and approved by the Institute of Electrical Electronics Engineers

The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility

Alliance (WECA).

Restrictions on the Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the

proprietor of the building or responsible representatives of the organization. For example,

using wireless equipment in any environment where the risk of interference to other devices

or services is perceived or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific

organization or environment, you are encouraged to ask for authorization to use the device

prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by

unauthorized modification of the devices included with this product, or the substitution or

attachment of connecting cables and equipment other than specified by the manufacturer.

Correction of the interference caused by such unauthorized modification, substitution, or

attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or

violation of government regulations that may arise from failing to comply with these

guidelines.

Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

Security Warning: This device allows you to create a wireless network. Wireless network

connections may be accessible by unauthorized users. For more information on how to

protect your network, see Protecting & Monitoring Your Wireless Network (page 38) in this

guide for more information or visit the ARRIS Support website at www.arris.com/consumer

(http://www.arris.com/consumer).

Chapter 1: Safety and Regulatory Information

PN 365-095-31279 x.2 SURFboard SVG2482AC Wireless Voice Gateway User Guide

Caring for the Environment by Recycling Your ARRIS

Equipment

Please do not dispose of this product or any included electronic accessories, i.e.,

power supply or battery, with your residential or commercial waste. ARRIS devices

may be disposed of through the ARRIS Product Recycling program, further

described at corporateresponsibility.arrisi.com/phoenix.zhtml. You may also contact

your local community authorities for information regarding where you may dispose

of your ARRIS devices.

PN 365-095-31279 x.2 SURFboard SVG2482AC Wireless Voice Gateway User Guide

Chapter 2

Getting Started

Introduction

The ARRIS SURFboard® SVG2482AC is a DOCSIS 3.0® telephony cable modem and four-port

Ethernet router device with Wi-Fi and optional battery backup. It uses DOCSIS 3.0 technology

to provide ultra high-speed Internet access on your home or small business network. Using

the connection capabilities of the gateway, you can connect your client device and other

network-enabled devices via the four Ethernet ports or the 2.4 GHz and 5 GHz Wireless

connections. The SVG2482AC connects to the existing coaxial cable connection in your home.

The SVG2482AC also includes a Wi-Fi® Pairing (WPS) button option for quick and easy

connections for your WPS-enabled devices.

This guide provides instructions for installing and configuring your SVG2482AC, setting up

secure wireless network connections, and managing your SVG2482AC and network

configurations.

In The Box

Before installing the SVG2482AC, check that the following items are also included in the box. If

any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.

Table 1. SVG2482AC Package Contents

Item

Description

Blinking

On (Solid)

SVG2482AC

Wireless Voice

Gateway

High-speed DOCSIS 3.0 cable modem, two

wireless access points, and four-port Ethernet

router

Power Cord

Power adapter and cord for an electrical wall

outlet connection

Ethernet Cable

Standard Category 5 (CAT5) or higher

network cable

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