OM00010 Rev B, FP00039 Operation Manual Page 7of 8
Customer Service
Commercial Product Warranty
Aspen System Inc. (hereinafter referred to as “Aspen”), warrants to the original purchaser that products
sold shall be free from defects in material and workmanship for the warranty period not to exceed one
year from the date of shipment. If buyer claims that a product violates such warranty, Aspen, upon
notice promptly given, will either examine the product at buyer’s site, or issue shipping instructions for
return to Aspen at buyer’s expense, transportation charges prepaid.
Aspen’s sole obligation under its warranty shall be, at its option, to repair, replace or refund the price of
any product thereof which is proved to violate such warranty. In no event, whether based on contract,
indemnity, warranty, tort (including negligence), strict liability or otherwise, shall Aspen be liable to the
buyer for special, indirect, incidental or consequential damages whatsoever including, without
limitation, loss of profit or revenue.
The above warranty is buyer’s exclusive remedy and Aspen hereby expressly disclaims all other
warranties, express or implied, including the implied warranty of merchantability and the implied
warranty of fitness for a particular purpose. The foregoing shall constitute the sole remedy of the buyer
and the sole liability of Aspen.
This Limited Warranty shall not apply to any product or component thereof which has been repaired or
altered outside of Aspen’s factory in any manner so as, in Aspen’s sole judgment, to affect its
serviceability, or to any product that has been subject to alteration, accident, misuse, abuse, neglect or
normal wear. The Limited Warranty shall not apply to products which have been assembled or installed
or used in a manner contrary to Aspen’s printed instructions, or due to failure to follow Aspen printed
instructions for operation and maintenance. This product is designed and intended to be installed and
operated in an enclosure that is sealed from the ambient environment. Exposure to water leakage into
the enclosure and/or excessive condensation from exposure to humid ambient air during operation will
void this warranty. Any technical assistance provided by Aspen’s personnel or representatives in system
design is construed to be a proposal and not a recommendation. The responsibility for determining
feasibility rests with the user and should be subject to test. Only the terms expressed in this Limited
Warranty shall apply and no distributor, corporation or individual is authorized to amend, modify or
extend this warranty in any way on resale.
Warranty Repairs
Any product returned and found to be under warranty will be repaired or replaced at the discretion of
Aspen Systems, Inc. Depending on the circumstances of the problem, it may be deemed necessary to
return the products to Aspen Systems, Inc. for repair. In order to return the product for repair, please
contact Aspen Systems via email, telephone, or through the Aspen Systems’ website (see Contact
Information)
Technical Support
Technical Support is available from Aspen Systems from 8:00 AM to 5:00 PM (EST) Monday through
Friday via phone or email (see contact information). Technical support can also be requested on-line. To
expedite assistance for problems, be able to provide the following information:
•Your name, phone number, company, division and city.
•Product number, serial number and revision (located on the LCM evaporator bracket).
•A detailed description of your problem.
