- 21 -
Charging with specified AC Adapter (sold
separately)
Charging with Common AC Adapter 05 (sold separately) is explained. For
information on the specified AC adapter (sold separately), see "Introduction of
related accessories" (▶P. 33).
Check the orientation of the microUSB plug of Common
AC Adapter 05 (sold separately)and insert it straight into
the external connection terminal
Common AC Ada
ter 05 (sold se
aratel
)
With the projection
facing up
- 28 -
Checking your own phone number
Home screen →[基本機能 (Basic function)] →[Settings] →
[Profile]
Profile screen appears.
Setting Silent mode
You can set the silent mode not to inconvenience people around you in a
public place.
Press and hold l
(Volume DOWN button) for at least one
second
Setting Airplane mode
When Airplane mode is set, wireless functions are disabled (telephone, packet
transmission, wireless LAN (Wi-Fi®), Bluetooth®).
Home screen →[基本機能 (Basic function)] →[Settings] →
[More] →Turn "Airplane mode" to "ON"
When Airplane mode is set, " " appears in the status bar.
Displaying menu
There are two types of methods to display a menu screen; by tapping " ",
" "or " " and by long-touching entry field or item.
Using au Disaster Countermeasure
au災害対策 (au Disaster Countermeasure) is an application with which you
can use 災害用伝言板 (Disaster Message Board), 緊急速報メール (Emergency
Rapid Mail) (緊急地震速報 (Earthquake Early Warning), 災害・避難情報 (Disaster
and Evacuation Information), 津波警報(Tsunami Warning)) and 災害用音声お
届けサービス (Disaster Voice Messaging Service), 災害関連情報 (aster related
information).
- 35 -
Symptom What you should check Page
"" (out of service area)
appears.
Is the product out of the service area
or in an area where the signal is
weak?
P. 26
Is the built-in antenna covered with
finger etc.? P. 9
Is a card other than au Nano IC Card
04 inserted? P. 12
Cannot operate button/
touch panel.
Is the power turned on? P. 23
Turn off the power and then turn it on
again. P. 23
"" appears. Is your au Nano IC Card 04 inserted? P. 13
A message such as charge
the battery appears.
The battery is almost dead. P. 20
Battery usage time is short. Is the product fully charged?
• Charge the product until the red
charging light goes off.
P. 20
Is the internal battery end-of-life? −
Is the product left in the place for a
long period where " " (out of service
area) appears?
P. 26
End/Stop the applications or
functions which are not used. −
Cannot connect to the party
and the phone beeps even
though a call is made.
Is the product out of the service area
or in an area where the signal is
weak?
P. 26
The wireless line is extremely busy or
the party is calling. Retry later. −
Display is dark. Is the temperature of the product
or battery high? The display may
become dark depending on the
temperature of the product.
−
- 22 -
Connect the power plug of Common AC Adapter 05 to an
outlet (100V - 240V AC)
Check that the charging light on the product lights in red. When the
battery power turns on, " " appears on the status bar.
When charging ends, the charging light turns off.
Common AC Adapter 05 (sold separately)
When charging is complete, pull out the microUSB plug of
Common AC Adapter 05 (sold separately) straight from the
external connection terminal
Connect the power plug of Common AC Adapter 05 (sold
separately) to an outlet
◎Note that applying unnecessary force with the external connection
terminal connected to the external device might cause damage.
◎When charging starts with the battery empty, the charging light may not
light immediately. But charging has started.
- 29 -
Home screen →[au災害対策 (au Disaster Countermeasure)]
au災害対策 (au Disaster Countermeasure) menu appears.
When you turn the product for the first time, usage agreement screen or
the initial settings screen appears. Follow the onscreen instructions.
Using Disaster Message Board
Disaster Message Board service enables you to register information of well-
being from an area of distress via LTE NET in case of large-scale disaster such
as earthquake with a seismic intensity of over 6 lower. Registered information
can be viewed on any cell phones and PCs besides by au cell phone users.
For details, refer to "Disaster Message Board" of au homepage.
au災害対策 (au Disaster Countermeasure) menu screen →
[災害用伝言板 (Disaster Message Board)]
Follow the onscreen instructions to register/confirm.
◎To register information of well-being, E-mail address (〜ezweb.ne.jp) is
required. Set up E-mail address beforehand.
◎Deleting or changing the setting for information of well-being is
unavailable during wireless LAN (Wi-Fi®) connection.
◎The Company makes no guarantees about the quality of this service.
The Company is not liable in the event of any nonconformities about
registration of well-being information or damages by loss of well-being
information arising from intense access to this service or equipment
failure or damages caused by registered well-being information.
- 36 -
Symptom What you should check Page
Cannot hear/hard to hear
the other party's voice.
Place your ear hole to the receiver. P. 11
Settings made for specified
contacts do not work.
Is the caller ID notified? If the
caller does not notify the caller ID,
ringtone setting in Contacts is not
effective. Group's incoming settings
in Contacts is not effective, either.
−
If you cannot find the solution to your problem in the above items, refer to the
au homepage or au Customer Support on the website shown below.
http://www.au.kddi.com/english/support/
Updating Software or OS
You can update the product to the most recent software for optimal
performance and to get the latest enhancements.
There are several methods to update software.
■Notes
• You are charged for data communication when connecting to the Internet
from the product using packet communication.
• You are recommended to back up your data before updating software.
• For detailed descriptions on various functions, refer to the "Basic Manual"
application installed on the product or "取扱説明書詳細版 (Full Instruction
Manual)" (Japanese) available on the au homepage.
• Fully charge before update. If the update is started with the battery power
low or battery power becomes low during update, software update cannot
be done.
• Check the radio wave condition. Software update may fail in poor reception
area.
• Any operations are not available during software update. Calling 110 (Police),
119 (Fire/Ambulance), 118 (Maritime rescue) is not available. Alarm does not
work, either.
• If software update has failed or stopped, perform the same procedure again.
• Update is unavailable during international roaming.
- 23 -
Turning the power on/off
Turning the power on
Press and hold F(Power button) until the charging light
turns on
The start screen appears (▶P. 24).
• For the first time the product turns ON, the initial settings such as "au
Easy Setting" activate. Make the settings as required.
◎When logos are displayed after the phone is turned on, it configures
initial settings for the touch panel. Do not touch the screen during this
process. Doing so may prevent the touch panel from working properly.
Turning the power off
Press and hold F(Power button) for at least one second
[Power off]→[OK]
Forcing the product to shut down and restart
Force shutdown and restart the product when the screen freezes or the power
cannot be turned off.
Press and hold F(Power button) for at least 11 seconds
◎If the product is forced shutdown and restarted, unsaved data will be
erased. Do not force shutdown except when the product becomes
inoperative.
- 30 -
Using Emergency Rapid Mail
Emergency Rapid Mail is a service that distributes Earthquake Early Warning
or Tsunami Warning delivered from the meteorological bureau or Disaster
and Evacuation Information delivered from the government or local public
organization to all au cell phones in specified areas simultaneously.
When you purchase the product, "受信設定 (Receive options)" of the Emergency
Rapid Mail is set to "受信する (Receive)". Reception setting of Tsunami Warning
is available in the settings of Disaster and Evacuation Information.
When you receive Earthquake Early Warning, ensure your safety and take proper
action according to the situation around you. When you receive a Tsunami
Warning, draw away from sea coast immediately and evacuate to safe place
such as upland or well-built high building.
au災害対策 (au Disaster Countermeasure) menu →[緊急速
報メール (Emergency Rapid Mail)]
Inbox appears.
Select a mail you want to view to check the detail.
◎Reception of Emergency Rapid Mail is notified by a special warning
tone and vibration. It is not possible to change the warning tone.
*Reception of Earthquake Early Warning is notified by a special warning tone,
voice ("地震です" (Jishin desu (An earthquake))) and vibration.
◎When you receive Emergency Rapid Mail during a call, the warning
tone does not sound.
◎Earthquake Early Warning is sent to areas where strong quakes (over
4 degrees) are expected when the earthquake whose the maximum
seismic intensity 5 lower is anticipated occurs.
◎Immediately after an earthquake occurs, quakes (P waves and initial
tremors) near the epicenter are detected and position, scale, and
expected strength are automatically calculated and notification is sent
as soon as possible within a few seconds to tens of seconds before the
strong quakes (S waves and major tremors) caused by the earthquake
start.
- 37 -
• If you fail to update software, it may become impossible to operate the
product. If this happens, bring it to an au shop or PiPit (not accepted by
some shops).
Downloading software into the product to update
Update files can be downloaded from the Internet web site into the product
directly.
Home screen →[基本機能 (Basic function)] →[Settings] →
[About phone] →[Software update]
[CHECK FOR UPDATE]
From here on, follow the onscreen instructions.
SIM unlock
The product supports SIM unlock. By unlocking SIM lock, you can use non-au-
SIM cards.
• SIM unlock service is provided at the au homepage and au shops.
• When using non-au SIM card, some services, functions, etc. may be
unavailable. The Company is not liable for any operations.
• To set up your phone after unlocking the SIM, go to the Home screen →[基
本機能 (Basic function)] →[Settings] →[About phone] →[SIM card status]
→[SIM STATUS UPDATE].
• For details, refer to au homepage.
https://cs.kddi.com/support/simcard/
- 24 -
Changing the display language
You can change the display language via 設定/Settings menu.
Changing the display language to English
Changing the display language from Japanese is explained here.
Home screen→[基本機能 (Basic function)]→[設定
(Settings)]→[言語と入力 (Language & input)]→[言語
(Language)]
Select "English"→[OK]
Start screen
The start screen is displayed when turning the power on or sleep mode is
canceled.
・
Background for the start screen varies by the body color.
Displaying the Home screen from the start
screen
When the start screen appears, display the Home screen as follows.
Slide (Swipe)/flick the
screen
The Home screen appears
(▶P. 25). Or the screen for going
into the sleep mode appears.
• Slide/flick " "/" " to activate
Phone/Camera.
①Notifications
Displays contacts in favorites
and outgoing/incoming calls, or
information such as missed calls.
• Double-tap a notification to
activate notifying application. 《Start screen》
①
- 31 -
◎Earthquake Early Warning may not arrive before strong tremors in
arrears near the epicenter.
◎Tsunami Warning is a notification delivered from the meteorological
bureau (major tidal wave, seismic sea wave) to the area including
target coast.
◎Disaster and Evacuation Information is a service that distributes
bulletins concerning residents’ safety including evacuation advisories,
evacuation orders and other warnings issued by the national and local
governments.
◎The service is available only in Japan (it cannot be used overseas).
◎No information fee or communication charge is required for receiving
Emergency Rapid Mail.
◎KDDI is not liable for damages suffered by customers resulting from
the service's information, lack or delay in the information caused by
transmission or system breakdowns, or other events that are outside
the responsibility of KDDI.
◎Refer to the Japan Meteorological Agency web page for details about
distribution of Earthquake Early Warning.
http://www.jma.go.jp/
◎You cannot receive Emergency Rapid Mail when your cell phone is
turned off.
◎Emergency Rapid Mail may not be received if you are in a place
where signal does not reach even in the service area (e.g. in a tunnel,
basement) or in a place with a poor reception.
◎You cannot receive Emergency Rapid Mail once the reception is failed.
◎This delivery system is different from Earthquake Early Warning
provided through TV, radio, or other communication procedures, which
means that the time the Earthquake Early Warning arrives may vary.
◎Information from someplace other than your current location may be
received.
- 38 -
After-sales service
■When asking for repair
For repair, contact Keitai Guarantee Service Center.
During the
warranty
period
Repairs will be done based on the terms of services of the
free-of-charge repair warranty described on the warranty
card.
Outside the
warranty
period
We shall repair the product for a charge as requested by
the customer if repair renders it usable.
◎Before handing in the product for repair, make a backup of the
contents of memory since they may disappear during repair. Note that
the Company shall not be liable for any damages and loss of income
should the contents of memory be altered or lost.
◎Recycled parts that meet the Company's quality standards are
sometimes used for repair.
◎Collected au cell phones by Replacement mobile phone delivery
service which you used before are recycled to cell phones for
replacement after repairs. Also replaced parts by au after-sales
service are collected and recycled by KDDI. They are not returned to
customers.
◎For the products that are processed, modified, analyzed (including
altering the software, analyzing (including rooting), reverse-engineering,
decompiling, or disassembling), or repaired by repair offices other than
the company specified, they are not covered by the warranty or repair
may be refused.
■Performance parts for repair
The Company retains performance parts for repair of the product main
unit and its peripherals for 4 years after discontinuation of production.
"Performance parts for repair" refers to parts required for maintaining the
functions of the product.
- 25 -
Sleep mode
While screen backlight is turned on, press F(Power button) or leave the
product for a certain period of time without any operations to turn off the
screen temporarily and the product goes into sleep mode. To cancel the sleep
mode, operate as follows.
In sleep mode, F(Power button)
The start screen appears.
Using the Home screen
"au Basic Home for Qua" home app with frequently used apps for smartphones
is set to the Home screen at the time of purchase.
You can use the apps
through one-touch operation. Also, home app can be switched.
The Home screen consists of multiple screens. Slide/flick left or right to switch
them.
①Status bar
②Clock widget
Tap to activate "Clock" app.
③Apps/folders
④Indicator
⑤Quick launch area
"" (Phone), " " (Chrome), " "
(E-mail), and " " (Camera) are
registered at the time of purchase.
⑥Navigation bar
C: Go back to the previous
screen.
H: Display the Home screen.
N: Display the recently used
apps list.
①
④
⑤
⑥
②
③
《Home screen》
- 32 -
Using Disaster Voice Messaging Service
Disaster Voice Messaging Service is a service which allows you to record your
voice and send someone you want to inform your well-being in case of a large-
scale disaster.
au災害対策 (au Disaster Countermeasure) menu screen
→[災害用音声お届けサービス (Disaster Voice Messaging
Service)]
Follow the onscreen instructions to register.
◎For use over Wi-Fi®, it is necessary to carry out initial setting over 4G
(LTE/WiMAX 2+) network.
◎Voice message can be recorded for up to 30 seconds.
◎Messages can be sent and received to or from au cell phones, other
network operators' cell phones and PHS.
◎Voice message may be difficult to hear if the media volume is low or
Silent mode is set.
◎Saving or playing Voice messages may fail if a phone does not have
available memory.
◎Some cell phones do not support receiving voice messages.
For details, refer to au homepage.
Using Disaster information
You can check history of Disaster and Evacuation Information delivered by local
government, disaster related information portal, etc.
au災害対策 (au Disaster Countermeasure) menu screen →
[災害関連情報 (Disaster related information)]
Follow the onscreen instructions
- 39 -
■Warranty card
At the store of purchase, thoroughly check and read the name of the retailer,
date of purchase and other necessary details filled in on the warranty card,
and be sure to keep it in a safe place.
■
Keitai Guarantee Service plus LTE
An after-sales service membership program on a monthly basis called "Keitai
Guarantee Service Plus LTE" (monthly fee: 380 yen, tax excluded) is available
for using your au cell phone for a long time without worries. This service
expands coverage for many troubles including malfunction, theft and loss.
For details of this service, refer to au homepage or contact Keitai Guarantee
Service Center.
◎You can apply for membership only at the time of purchasing your au
cell phone.
◎Once you cancel the membership, you cannot reapply for it until you
purchase an au cell phone next time.
◎Note that when changing the model or purchasing an extra cell phone,
this service only covers the most recently purchased au cell phone.
◎When an au cell phone is handed over to you or someone else, the
"Keitai Guarantee Service plus LTE" membership is also handed over to
the successor of the cell phone.
◎When you get a new au cell phone by changing the model or
purchasing an extra cell phone, the "Keitai Guarantee Service
plus"/"Keitai Guarantee Service plus LTE” membership for the old au
cell phone is automatically canceled.
◎Service contents are subject to change without notice.
■au Nano IC Card 04
The au Nano IC Card 04 is lent to you by au. In case of loss or damage, the
card will be replaced at your expense. When malfunction is suspected, or in
case of theft or loss, contact an au shop or PiPit.
- 26 -
◎In this manual, the operations on Home screen of "au Basic Home
for Qua" (simply called "Home screen" from here on) is provided as
examples.
Apps/folders on the Home screen
In the Home screen, frequently used apps are displayed. Other apps store
in "Google", "基本機能 (Basic function)", "auフォル ダ ー (au folder)", or "Others
Apps".
Slide/flick the Home screen left or right to select an app/folder to use.
Monitoring the product's status
Icons
Notification icons appear on the left of the status bar, showing missed calls,
new mail, operations in progress, etc., and status icons appear on the right,
showing the status of the product.
■Examples of main notification icon
Icon Description
Missed call
New mail message (SMS)
New mail message (E-Mail)
New mail message (Gmail)
New Emergency Rapid Mail
■Examples of main status icon
Icon Description
Battery level
100%/ empty/ charging
- 33 -
Introduction of related accessories
■Common AC Adapter 05 (0501PWA) (sold separately)
Common AC Adapter 03 (0301PQA) (sold separately)
Common AC Adapter 03 Navy (0301PBA) (sold separately)
Common AC Adapter 03 Green (0301PGA) (sold separately)
Common AC Adapter 03 Pink (0301PPA) (sold separately)
Common AC Adapter 03 Blue (0301PLA) (sold separately)
AC Adapter JUPITRIS (White) (L02P001W) (sold separately)
AC Adapter JUPITRIS (Red) (L02P001R) (sold separately)
AC Adapter JUPITRIS (Blue) (L02P001L) (sold separately)
AC Adapter JUPITRIS (Pink) (L02P001P) (sold separately)
AC Adapter JUPITRIS (Champagne) (L02P001N) (sold separately)
■au Carrying Case G Black (0106FCA) (sold separately)
au Carrying Case H Black (0107FCA) (sold separately)
■Portable charger 02 (0301PFA) (sold separately)
■microUSB cable 01 (0301HVA) (sold separately)
microUSB cable 01 Navy (0301HBA) (sold separately)
microUSB cable 01 Green (0301HGA) (sold separately)
microUSB cable 01 Pink (0301HPA) (sold separately)
microUSB cable 01 Blue (0301HLA) (sold separately)
◎For the latest information on accessories, visit the au homepage (http://
www.au.kddi.com/english) or contact the Customer Service Center.
◎Accessories above can be purchased from au online shop. Some
accessories may not be purchased due to the availability.
http://auonlineshop.kddi.com/
- 40 -
■After-sales service
If you are unsure about anything regarding after-sales service, contact the
following service contact.
Customer Service Center (for service canceling procedure in case of loss
or theft)
From a land-line phone, 0077-7-113 (toll free)
From an au cell phone, 113 without area code (toll free)
Business hours 24-hour (7 days a week)
Keitai Guarantee Service Plus (for loss, theft, damage)
From a land-line phone/an au cell phone,
0120-925-919 (toll free)
Business hours 9:00 - 21:00 (7 days a week)
Online Replacement Service (available 24 hours a day)
*Only available from PCs or smartphones
https://cs.kddi.com/support/n_login.html
• The Application for the Internet acceptance, if "damage", "wet", "theft" and
"loss" are eligible. In the case of spontaneous failure (not the cause damage,
such as water wet, but does not power on, the screen does not function or
other), it will be accepted by phone for interview is required.
• To apply for the Internet, you need the e-mail address.
- 27 -
Icon Description
Signal strength/Signal condition (LTE/WiMAX 2+)
level 4/ out of range/ in communication
LTE/WiMAX 2+ available*/ roaming (Communication
mode according to the network is also shown)
Airplane mode is set
Wi-Fi®signal strength
level 4/ level 0
Silent mode (Vibrate) set
Silent mode (Mute) set
Silent mode (Drive) set
*
In Japan, you can use "LTE" and "WiMAX 2+" networks. "4G" is displayed for both
networks. According to the signal congestion etc., the product is connected to the
less congested network.
Notification panel
You can check details of notification icons or start corresponding applications.
In addition, ON/OFF setting icons are displayed. Set ON/OFF of the frequent-
used functions readily.
Slide down the status bar
The notification panel is displayed.
◎Slide up the notification panel to hide the notification panel.
◎When a new notice is received, the notification appears at the top of the
screen.
◎To clear notifications, tap "CLEAR ALL" at the lower right of the screen.
However, some notifications are not cleared.
- 34 -
Troubleshooting
Before you assume that the product is malfunctioning, check the following:
Symptom What you should check Page
Cannot turn on power. Is the internal battery charged? P. 20
IF (Power button) pressed and
held until the incoming light turns on? P. 23
Cannot charge the product. Is the charging equipment connected
correctly? P. 21
Is the temperature of the product or
battery high or low? Charging may
stop due to the temperature of the
product.
P. 20
Is the specified accessory (adapter
etc.) used for charging? P. 21
Cannot operate/The screen
freezes/Cannot turn off
power.
PF (Power button) for at least 11
seconds to force shutdown and
restart.
P. 23
The power goes off. Is the internal battery fully charged? P. 20
The power is going off
while the activation logo is
displaying.
Is the internal battery fully charged?
P. 20
Cannot make calls. Is the power turned on? P. 23
Is your au Nano IC Card 04 inserted? P. 13
Is "Airplane mode" set? P. 28
Cannot receive calls. Is signal strong enough? P. 26
Is the product out of the service
area? P. 26
Is the power turned on? P. 23
Is your au Nano IC Card 04 inserted? P. 13
Is "Airplane mode" set? P. 28
- 41 -
■au after-sales service information
Service Keitai Guarantee Service plus LTE
Members Others
Replacement
mobile phone
delivery
service
Spontaneous
failure
1st
year Free of charge
No
recompense
2nd
year or
later
Customer charge
1st: 5,000 yen
2nd: 8,000 yen
Long-time
members will
get a 2000-yen
discount.
*
Partially damage,
water soak,
irreparable damage,
theft or loss
Holding over
and repair
Spontaneous
failure
1st
year Free of charge Free of charge
2nd
year or
later
Free of charge
(three-year
warranty)
Actual cost
Partially damage
Customer charge
Upper limit: 5,000
yen
Water soak,
irreparable damage
Customer charge
10,000 yen
Theft, loss No recompense
No
recompense
(model
change)
The above fees do not include tax.
* This discount applies to customers who have used au for 3 years (25 months) or
more, and all the lines within that customer's Family Discount. For customers using
a data communication device or tablet, this discount applies to customers who are
subscribed to a set discount (WIN Single Set Discount or Smartphone Set Discount)
and have been under the contract of the line eligible for the set discount for 3 years
or more.
