09 10
The scale is producing
inconsistent weights
Disposal
BATTERY ADVICE
* If the scale is not to be used for long periods, it’s recommended to remove the battery to
avoid damage to the scale due to possible battery leakage.
* Keep the battery out of the reach of children.
order to prevent possible leakage, explosion.
*Waste electrical products should not be disposed of with household waste.
Please recycle where facilities exist. Check with your local Authority or retailer for
recycling advice.
The packaging material is recyclable. Please dispose of it in an environmentally
friendly manner and take it to a recycling centre.
Dispose of the device in an environmentally friendly manner. Dispose of it at a recycling centre for
used electrical and electronic devices.
You can obtain more information from your local authorities.
The batteries should be removed prior to disposal of the device and disposed of separately from
the device. To protect the environment, non-rechargeable and rechargeable batteries may not be
disposed of with normal household waste, but must be taken to suitable collection points. Also note
the relevant statutory regulations governing the disposal of batteries.
* Waste batteries should not disposed of with household waste.
* Please check with your local authority for battery recycling advice.
Problem
The App is display the
incorrect fat-muscle ratio
The scale does not turn on.
How to exchange the unit?
Easy solution
2.Check each sensor foot on the back to make sure nothing is stuck to
the bottom of it.
3.Remove the batteries to restart the scale.
The body parameter setting is incorrect, check to make sure you
entered the correct gender, height, and age.
Step on the scale to turn it on. Let it automatically drop to 0.0kg to
calibrate.
Remove the batteries and put it back. Make sure to insert the batteries
in the correct direction.
When the scale is connected with the App, please go to setting and to
select unit from Kg to Lb and st.
How do I re-calibrate the scale
after moving it or change the
batteries?
WARRANTY
aukey home provides a two-year product warranty from the date of purchase for all our products.
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including
any return shipping costs. If your product is defective and under warranty, please contact us at
Email: help@aukeyhome.com.
Please carefully follow our warranty process to minimize any delays:
1.Note the product model name. It can be found on a sticker located underneath or on the back of
the product.
2.Provide order number for a purchase made through Amazon.
Typical turn around time to address Warranty claims is 10 business days, depending on your
geographical location and type of damage or Warranty claim.
This warranty does not apply to the following:
• Damage due to abuse, accident, alteration, misuse, tampering, or vandalism.
• Improper or inadequate maintenance.
• Damage in return transit.
• Unsupervised use by children under 18 years of age.
aukey home and its subsidiaries assume no liability for damage caused by the use of the product
other than for its intended use or as instructed in the user manual. Some states do not allow this
exclusion or limitation of incidental or consequential losses so the foregoing disclaimer may not
may vary from state to state.
ALL EXPRESSED AND IMPLIED WARRANTIES,
INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
CUSTOMER SUPPORT
Any issues or questions regarding your new product , please feel free to contact our Customer
Support Team.
CUSTOMER SUPPORT
Email: help@aukeyhome.com
*Please have your order number ready before contacting Customer Support.
