
8 9
Problem Cause/Result Solution
No water comes out
Water tank is empty Pour water in water tank
The input voltage or
frequency is inconsistent
with nameplate
Make sure the voltage and
frequency is consistent with
the nameplate
Machine malfunctions Please contact with the
authorized service
No steam is generated
Steam nozzle clogged Clean steam nozzle
Water tank is empty Pour water in water tank
Machine malfunctions please contact with the
authorized service
Coee runs out around the
edge of the lter holder
Too much coee in lter clean the lter, then pour
appropriate coee powder
There is coee in the seal
under group head
Clean the seal under group
head
Implementation of the
above operation problems
still exist
Please contact with the
authorized service
Coee comes out too slow
or no coee comes out
Coee powder is too ne,
and clogged lter With thicker coee powder
Filter holes are blocked Brush / clean the lter
Water tank is not inserted Insert the water tank in
place
Water leakage on the
bottom of machine
Drip tray is lled up Please clean the drip tray
Machine malfunctions Please contact with the
authorized service
Machine is not working
The power outlet is not
plugged well.
Please contact with the
authorized service
NTC is short circuit Plug the power cord into a
wall outlet correctly
Machine malfunctions Please contact with the
authorized service
The steam cannot froth.
Steam indicator is ashing Wait steam indicator lights
on.
The container is too big or
the shape is not t
Use high and narrow cup or
garland cup
Used skimmed milk Use whole milk
*TROULBE SHOOTING
*CLEAN AND MAINTENANCE
1. The machine has to be switched o and cooled down;
2. Clean housing with damp cloth;
Note: Do not use abrasive sponges and detergents or solvents.
Do not immerse the machine into water.
3. Clean steam outlet, conrm there is no blockage;
4. Brush the outlet and the seal under the group head;
5. Rinse with hot water to dissolve any coee bean oil residue;
6. Clean all the detachable attachments in the water and dry thoroughly.
*CLEANING MINERAL DEPOSITS
1. The machine builds up lime scale deposits over time, and you need
descale the machine 2-3 months;
2. Pour water and descale in water tank up to MAX capacity (water and
descale ratio is 4:1, follow the instruction of descale. Please use“household
descale”, or you can use the citric acid replace descale (water and citric acid
ratio is 100:3);
3. Lock the lter holder (no coee powder) into the group head. According to
part “B” MAKE ESPRESSO COFFEE;
4. Press coee button, then make about 150ml coee after coee indicator
always lights on, turn o coee button and turn on steam button, then
open knob after steam indicator always lights on, release steam about
2 min and turn o the knob, then make descales deposit in the machine at
least 15 min;
5. Repeat the steps 4 for 3 times;
6. Press coee button to brew coee until there is no descale left;
7. Make coee again(no coee powder), repeat the steps 4 for 3 times (no
need wait for 15 min), then brewing until no water is left in the boiler;
8. Repeat the step 7 at least 3 times to make sure the piping is cleanly.