BenQ PL460 Systemhandbuch
Digital Signage/IFP
Installation Handbook
2
Copyright
Copyright © 2017 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.
3
Table of Contents
Copyright ......................................................................................................................................2
Disclaimer .....................................................................................................................................2
Display installation guide ...........................................................................................................5
Precautions .................................................................................................................................................. 5
Notes on moving the display ................................................................................................................... 5
Notes on installing the display................................................................................................................. 7
Notes on using the remote control....................................................................................................... 8
Cable extension guide ............................................................................................................................... 9
Video wall installation guide ...................................................................................................20
Precautions ................................................................................................................................................ 20
Notes on moving the display ................................................................................................................. 20
Installing ...................................................................................................................................................... 20
Installing edge finishing kit: PL460/PH460/PH550/PL550 ................................................................24
Making a daisy chain .................................................................................................................................26
Different types of daisy chain ................................................................................................................ 28
Operating Instructions of Edge Alignment Kit / Pin: PL490/PL552 ..............................................39
Tiling: PL490/PL552 .................................................................................................................................43
Special signage installation guide ............................................................................................45
D series Full HD 55-inch dual-side display......................................................................................... 45
Mounting installation ................................................................................................................48
Ceiling Mount............................................................................................................................................ 48
Notice ......................................................................................................................................................... 51
U-Mount .....................................................................................................................................................53
H-mount .....................................................................................................................................................57
Digital Signage BH28x/38x ......................................................................................................58
Installation notice ..................................................................................................................................... 58
Adjusting the OSD setting...................................................................................................................... 58
Troubleshooting ........................................................................................................................59
Connections............................................................................................................................................... 59
Picture / video ...........................................................................................................................................62
Audio........................................................................................................................................................... 65
Remote control......................................................................................................................................... 65
Touch function (selected models only) ...............................................................................................66
OSD menu / control panel / power button ....................................................................................... 67
LED indicators........................................................................................................................................... 68
Power.......................................................................................................................................................... 68
System: PL460, PH460, PL550, PH550 ................................................................................................69
Troubleshooting: PL490, PL552 ............................................................................................................70
Wall mounting / video wall ....................................................................................................................72
4
Preventing afterimage burn-in ................................................................................................73
Appendix 1: installation checklists ........................................................................................74
Before installation.................................................................................................................................... 74
After installation .......................................................................................................................................75
Warranty information .............................................................................................................................76
Appendix 2: basic troubleshooting checklists ....................................................................77
Part I: customer feedback form (customer information and description of problem) ........... 77
Part II: problem resolving attempt & troubleshooting .....................................................................79
Pictures for reference .............................................................................................................................84
9/18/17
5Display installation guide
Display installation guide
To ensure safety, please read this manual carefully before installation and follow the instructions
herein. Store this installation guide in a secure place for future reference.
At the end of this Installation Handbook are installation checklists that help you to ensure the
necessary steps have been completed. Make sure to have the checklists by hand before
performing a new installation.
Precautions
• The display must be installed on a flat and level surface which is strong enough to bear its
weight.
• If the display is mounted with a mounting bracket, make sure the bracket is tightened and
secured on the wall and is strong enough to bear the weight of the display.
• The Liquid Crystal Display (LCD) panel of the display has a very thin protective layer of glass
which is liable to marking or scratching, and cracking if struck or pressured. Please protect
the display with cushions during installation.
• Move a display by holding the handles on the back of the
display. Do not touch the LCD panel directly to avoid
possible scratches. Do not move a display by holding its
frames.
• To maintain proper ventilation and heat dissipation, keep at
least 60 mm of clear space from the mounted displays to
the wall.
Notes on moving the display
The display has limited mechanical strength. To prevent the display from performance failure
caused by line defects, front bezel bending, glass scratch/broken, light leakage, etc, it must be
handled with care. Keep the original shipping box and packaging in storage for use in the future
when you may meed to transport the product.
When you want to move the display, make sure the four (4)
handles are held.
6 Display installation guide
Always move the display by at least two (2) adults with both
hands.
Lay down the display gently and horizontally.
When you want to place the display face down, prepare a flat
and horizontal surface that is larger than the display and
spread a thick protective sheet on it.
Be careful not to scratch any parts of the display when
upturning the display.
Lift the display up horizontally by holding the four (4) handles.
Do not lift the display against its corner.
90°90°
7Display installation guide
• Check the shock label on the outside of the product carton. The shock indicator on the label
will turn red if the display/package is improperly handled.
Notes on installing the display
Installation of this display should only be performed by two (2) qualified technicians. Failure to
install this display properly may cause injuries and damages to the personnels and the display
itself.
• Be sure to use the alignment screw(s) to set the vertical alignment when installing the display.
• Leave some space in advance when installing the display. Use the alignment screw(s) on the
bracket to reduce the gap between the display to avoid collision.
• It is recommended to use the bracket which can be adjusted vertically and horizontally.
When you want to upturn the display, stand the display
vertically to make sure its weight spread evenly on the surface.
Alignment
screw
Wall
mount kit
8 Display installation guide
Notes on using the remote control
Point and aim the top front of the remote control directly at the display’s remote control
sensor window when you press the buttons. Do not let the remote control become wet or
place it in humid environments (like bathrooms).
When using the remote control, confirm there is no
object between the remote control and the remote
sensor of the product.
Operate the remote control from a location closer to
the display’s remote control sensor window. Adjust the
distance between the remote control and the display.
Straight-line distance: 8 meters
Transmit angle: ± 30°
The sensor window’s position may vary by models.
When using the remote control, make sure the display’s
remote control sensor window is NOT exposed to
direct sunlight or strong reflected light, e.g. tile flooring.
30°
30°
8M
9Display installation guide
Cable extension guide
This guide provides additional information about how to extend VGA, HDMI and USB
connections as required in the environment where you set up your BenQ digital signage and
interactive flat panel displays. Refer to the instructions in this guide and the User Manual of
your BenQ display to ensure stable and optimal performance.
Pay attention to the following notes when you connect cables:
• Turn off all devices before making connections.
• Use certified, high-quality cables and signal amplifiers/repeaters.
• Familiarize yourself with the ports and sockets on the display and the devices you want to
connect. Be aware that incorrect connections may adversely affect picture quality.
• Do not remove cables from the ports and sockets by pulling the cable itself. Always grasp and
pull the connectors at the end of the cable.
• Ensure that all cables are fully inserted and firmly seated for proper pin contact.
10 Display installation guide
Extending the VGA connection using a VGA amplifier/repeater
If you need to connect the display to a computer or other VGA source devices over a long
distance (over 3 meters), a VGA signal amplifier must be used to boost the signal and prevent
potential display quality problems like interference and ghosting.
1. Connect the VGA input jack on the display to the VGA output jack on the VGA signal
amplifier/repeater using a D-Sub (15-pin) cable.
2. Connect the VGA output jack on the computer to the VGA input jack on the VGA signal
amplifier/repeater using a D-Sub (15-pin) cable.
3. Connect the computer’s audio output jack to the audio input jack on the display using a
suitable audio cable.
D-Sub (15-pin)
cable
Audio cable
Computer
D-Sub (15-pin)
cable
VGA signal
amplifier/repeater
Display
Audio input jackVGA input
jack
• Refer to the User Manual of your display for the location of VGA and corresponding audio input jacks.
• The audio cable, VGA signal amplifier/repeater and additional VGA cable are not supplied and should be
purchased separately.
Dieses Handbuch passt für folgende Modelle
8
Inhaltsverzeichnis
Andere BenQ Digitale Beschilderung Handbücher
BenQ
BenQ BH2801 Bedienungsanleitung
BenQ
BenQ RM750K Systemhandbuch
BenQ
BenQ ST4302S Bedienungsanleitung
BenQ
BenQ SL Series Bedienungsanleitung
BenQ
BenQ ST550K Bedienungsanleitung
BenQ
BenQ SL461A Bedienungsanleitung
BenQ
BenQ 9H.F6GPK.NA4 Systemhandbuch
BenQ
BenQ ST4302S Bedienungsanleitung
BenQ
BenQ PH460 Bedienungsanleitung
BenQ
BenQ PH460 Systemhandbuch
