BEYERTONE CR-100 USB Bedienungsanleitung

BEYERTONE®

www.beyertone.com

R-

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Installation and

User Guide

BEYERTONE®

www.beyertone.com

Congratulations!

By purchasing the CallRecorder CR-100 USB or CR-200 you have acquired a high-

quality digital accessory for your desk telephone that is easy to operate and lets you

reliably document your busi-ness conversations in the form of audio recordings.

The CallRecorder is a professional, stand-alone solution offering practical functions

such as data encryption, e-mail transmission of recordings and, if desired, fully auto-

matic operation.

IMPORTANT NOTE:

This manual applies to both the CR-100 USB, which records phone calls via USB-cable

directly onto a PC or laptop, and the CR 200, which records onto a USB flashdrive stick

independently of a PC.

Whenever information and explanations refer to one of the versions specifically, the

regarding section is marked correspondingly by the product type (in italics).

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Table of contents

1. CallRecorder applications and functions............................................................................... 5

2. Important information ............................................................................................................ 6

2.1 Legal advice on recording conversations....................................................................... 6

2.2 Connecting to telephone lines........................................................................................ 6

2.3 Safety precautions ......................................................................................................... 7

3. Installing the appliance.......................................................................................................... 8

3.1 What comes with the CallRecorder................................................................................ 8

3.2 Connecting the appliance .............................................................................................. 8

3.2.1 Connecting to telephones with a handset cable....................................................................... 9

3.2.2 Interfacing to the telephone’s analogue connection line ........................................................ 10

3.2.3 CallRecorder settings ............................................................................................................. 11

3.2.4 Other connections on the CallRecorder ................................................................................. 14

3.2.5 Connecting by USB to your PC (CR-100 USB)...................................................................... 15

3.2.6 Operation of the USB flashdrive stick (CR-200)..................................................................... 16

3.3 Installing the software .................................................................................................. 18

3.3.1 Installing the PC software....................................................................................................... 18

3.3.2 Installing the USB driver for USB-connection (CR-100 USB) ................................................ 19

3.3.3 Finding the COM port number (CR-100 USB)........................................................................ 19

3.3.4 Entering the COM port number (CR-100 USB) ...................................................................... 21

4. Getting started and recordings with the CR-100 USB......................................................... 22

4.1 Basic software settings ................................................................................................ 23

4.2 Recording telephone conversations............................................................................. 26

4.3 Monitor function for telephone conversations .............................................................. 28

4.4 Recording in-room conversations ................................................................................ 29

4.5 TAPI control .................................................................................................................30

5. Getting started and recordings with the CR-200 ................................................................. 32

5.1 Settings of the unit / date and time .............................................................................. 34

5.2 Recording telephone conversations............................................................................. 35

5.3 Monitor function for telephone conversations .............................................................. 36

5.4 Recording in-room conversations ................................................................................ 37

5.5 External Control ........................................................................................................... 38

6. Playing back recordings ...................................................................................................... 39

6.1 Import of recordings from the USB flashdrive stick (CR-200) ...................................... 40

6.2 Recordings in the ‘Archive’ window ............................................................................. 42

6.3 Sending recordings by e-mail ...................................................................................... 47

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7. Special settings and software updates................................................................................ 49

7.1 CR-100 USB configuration and settings ...................................................................... 50

7.2 CR-200 configuration and settings............................................................................... 55

7.3 Software updates ......................................................................................................... 60

7.3.1 Updating the PC software....................................................................................................... 60

7.3.2 Updating the device’s system software (CR-100 USB).......................................................... 60

8. Troubleshooting .................................................................................................................. 61

8.1 No USB connection to the PC (CR-100 USB) ............................................................. 61

8.2 Recording / playback not working ................................................................................ 61

8.3 Support hotline............................................................................................................. 61

9. Technical data..................................................................................................................... 62

BEYERTONE®

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1. CallRecorder applications and functions

In the CallRecorder you have purchased a powerful and convenient accessory for your

telephone that allows you to make optimum-quality recordings of your conversations. It

also enables you to manage the recordings in a clear and structured way on your PC.

As a stand-alone solution, the CallRecorder is a cost-effective alternative to complicated

centralised systems.

Typical applications for the CallRecorder:

•Acoustic note-taking function for the personal recording of conversations

•Retrospective creation of written records of telephone conversations (‘transcription’)

•For subsequent reciprocal confirmation of verbal agreements with the other party

•Minuting of discussions during conference calls and meetings

•No more information is lost, even in conjunction with highly detailed conversations

The main features of the CallRecorder in brief:

•Recording of telephone conversations in a space-saving audio format

•Built-in microphone for alternative recording of in-room conversations

•Automatic audio adjustment for consistently optimum recording levels

•Can be used in fully automatic mode on the telephone - no information goes astray

•Suitable for all telephone systems - no work or programming on the PBX required

•Can be connected to almost any telephone with a handset cable

•Can also be connected to the analogue phone line (a/b)

•No need to open up the telephone or the telephone system

•Connection to PC or laptop, including power supply, via USB cable (CR-100 USB)

•Recording independently of a PC on USB memory flashdrive stick (CR-200)

•User-friendly PC software for archiving and finding recordings

•E-mail feature allows recordings to be forwarded to others

•Encoding of recorded files to prevent unauthorised eavesdropping

•Built-in loudspeaker for playing back recordings (CR-100 USB)

•Additional monitor function

•No sound card or ‘sound on board’ needed in the PC (CR-100 USB)

•TAPI support for automatic calling number recording (CR-100 USB)

BEYERTONE®

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2. Important information

Please read the following advice carefully before installing and taking your CallRecorder

into operation.

2.1 Legal advice on recording conversations

Please ensure you comply with the relevant legal provisions regarding the recording of

conversations and/or telephone conversations (which may vary from country to

country). Before making any recording you should always tell the other party or parties

that you intend to record the conversation, stating what you would like to use the

recording for, and obtain the consent of all parties involved.

Undisclosed recordings of conversations and recordings for which no consent was

obtained from the other party/parties cannot normally be used as evidence. In addition,

the forwarding of recordings to third parties is generally considered a legally dubious

practice.

We therefore recommend that you use your CallRecorder exclusively for recording

conversations of a business nature for immediate transcription into a text file, for

example.

2.2 Connecting to telephone lines

As described in the following section, the unit is connected to your telephone either by

the telephone handset cable or, provided it is an analogue telephone, by plugging into

the your telephone’s input line (i.e. an a/b line; if necessary, please ask your telephone

system service engineer).

Connecting to an analogue telephone’s input line should be considered only if it is not

possible to connect to the handset cable, e.g. in the case of cordless telephones with an

analogue connection line.

IMPORTANT:

•Connection to the input line of an analogue telephone is intended exclusively as an

option for internal telephone system extensions. Connecting to an analogue

exchange line is not permitted!

•Connecting to the input line of digital telephones (system units) is also not permitted

and can lead to damage both to the unit and to the CallRecorder.

We cannot accept any liability for damage caused as a result of any incorrect

connections not specifically described as permitted in section 3.2 of this installation

guide.

BEYERTONE®

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2.3 Safety precautions

•The CallRecorder should not be used in areas where the temperature is below 5°C

or above 45°C. Condensation must be avoided, i.e. if you move the unit from a cold

environment into a warm one, wait at least an hour for any moisture that may have

formed on its internal components to dry out.

•For safety reasons, CallRecorder units must not be installed or used in bathrooms or

any other damp areas.

•Protect the unit from direct sunlight, other sources of heat and any detrimental

mechanical influences.

•The CallRecorder does not contain any elements that need to be operated by the user.

Any opening of the unit by the user is therefore not allowed, except for changing jum-

per-settings for wire selection during installation (section 3.2.3), if necessary.

•Do not use detergents to clean the appliance. Wipe the unit with a slightly dampened

cloth. Never use a dry cloth, as this can cause static to build up.

•As a mains adapter for your CallRecorder, you must use a BEYERTONE adapter

(optionally available for the CR-100 USB, if needed).

•A connection of this device directly to analogue landlines is not allowed!

•BEYERTONE provides no warranty for any damage to the appliance arising from

improper operation, incorrect connection or the use of non-specified data in

connection with the PC software.

•We cannot accept liability for any damage to or failure of any PBX systems or

PCs/laptops connected to the CallRecorder, nor for any loss of data caused by

improper or incorrect use of the hardware and/or software supplied.

•All text sections and illustrations in this user guide have been compiled with great

care. Nevertheless, the possibility of errors cannot be ruled out entirely. We cannot

therefore accept any liability for any such errors or omissions, nor for any

consequences arising from them. This user guide is subject to change at any time.

•If passing the unit to a third party, always provide the full documentation with it.

•All hardware and software systems provided with CallRecorder units are protected

by copyright. They may be used only by the legal purchaser. All rights remain with

BEYERTONE.

BEYERTONE®

www.beyertone.com

3. Installing the appliance

First check that you have got all of the parts listed under ‘What comes with the Call-

Recorder’ and then install the unit as per the instructions in section 3.2 ‘Connecting the

appliance’.

3.1 What comes with the CallRecorder

The box your appliance came in should have contained the following:

•The CR-100 USB or CR-200 appliance

•An RJ11 cable with two large 6/4 Western plugs (approx. 1.5m)

•An RJ16 cable with two small 4/4 Western plugs (approx. 0.5m)

•A USB type A plug to type B plug cable (only with CR-100 USB)

•A mains adapter plug 9V DC (only with CR-200)

•A CD-ROM with PC software, USB driver and documentation (only with CR-100

USB)

•A USB flashdrive stick incl. PC software and documentation (only with CR-200)

3.2 Connecting the appliance

In general, there are two different options for connecting your CallRecorder to your

telephone:

1. On telephones that have a handset cable, the CallRecorder should normally be

inserted into this handset connection line (via the ‘Handset’ sockets on the Call-

Recorder), as this ensures the best possible functionality.

2. If no handset cable is accessible (e.g. on cordless phones), the unit can instead be

plugged into the telephone’s connection line (via the ‘Line’ socket on the CallRe-

corder), provided that this is an analogue line. The unit cannot be plugged into digital

connection lines. In relation to this, please note also the advice in section 2.2.

IMPORTANT: Only ever use one of the two possible connection options. Never use

both the ‘Handset’ and the ‘Line’ connection sockets at the same time! A connection to

analogue line is only allowed within a PBX system!

Now please proceed with the installation step by step, as described on the following

pages.

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3.2.1 Connecting to telephones with a handset cable

•Basic view / position of the connections on the back of the unit enclosure:

1. Pull out the handset cable plug on the side of your telephone.

2. Plug the free end of your handset cable in either of the CallRecorder unit’s two ‘Handset’

sockets.

3. Insert one of the plugs of the supplied RJ6 cable (small Western jack) into the CallRecorder

unit’s other ‘Handset’ socket.

4. Then plug the other end of this cable into the now free handset connection socket on your

telephone.

Tip: If the handset cable on your telephone does not have plug connectors, you can

have a telephone engineer cut the cable at a suitable point and fit two RJ6 plugs (4/4

Western jacks) on the free cable ends. You then connect these plugs with the Call-

Recorder unit’s two ‘Handset’ sockets.

Please note, however, that such action will impact on your telephone supplier’s warranty

and guarantee rights. Furthermore, in the case of rented or leased telephone systems,

for example, you should check in advance whether such modifications are allowed.

Handset LinePower USB

Control

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3.2.2 Interfacing to the telephone’s analogue connection line

•Basic view / position of the connections on the back of the unit enclosure:

1. Assure yourself that your telephone port is an analogue extension port (a/b port).

2. Pull out the plug of your telephone connection cable on the side of your telephone.

3. Plug the free end of the telephone connection cable into one of the CallRecorder unit’s

‘Line’ sockets.

4. Insert one of the plugs of the supplied RJ11 cable (large Western jack) into the CallRecorder

unit’s other ‘Line’ socket.

5. Then plug the other end of this cable into the now free telephone connection socket on your

receiver.

Tip: If the connection cable on your telephone does not have the right sort of connector

plug (a Western jack), you can have a telephone engineer cut the cable at a suitable

point and fit two RJ11 plugs (6/4 Western jacks) on the free cable ends. You then

connect these plugs with the CallRecorder unit’s two ‘Line’ sockets.

Please note, however, that such action will impact on your telephone supplier’s warranty

and guarantee rights. Furthermore, in the case of rented or leased telephone systems,

for example, you should check in advance whether such modifications are allowed.

Important: A connection directly to analogue landlines is not allowed!

Handset Line

Power USB

Control analogue

telephone

port

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