Service and Troubleshooting Guide
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Revised: August 5, 2005 Page 7
4.3.4 Fix Application Software Task
If the application software is damaged, it will prevent the unit from booting into Normal Mode. This task
attempts to restore the application software.
1. Perform the Mount operation on the Safe Mode page. Do NOT perform the Format operation. If the Mount
button is not enabled or if the operation fails, the application software cannot be fixed. Therefore, continue
with the next step of the Fix Disk Task.
2. If you can select Reboot in Normal Mode on the Safe Mode page, do so. If the unit boots into Normal
Mode, you are done.
3. Perform a Software Update as instructed on the Safe Mode page. If after the software update, the unit
boots into Normal Mode, you are done. If not, continue with the next step of the Fix Disk Task.
4.3.5 Fix Server Configuration Task
The server configuration settings may be so damaged that the unit will not boot into Normal Mode. This task
attempts to restore the settings from a backup image (if available) or reset them to factory defaults.
1. Decide to either restore the configuration settings using a backup image (if available) or reset them to the
factory default settings (using the appropriate Reboot Operation on the Safe Mode page).
If you use a backup image, you will revert your server configuration settings, user data (voicemail, email,
calendar, contact information, and files), and system software back to the information on the server as of
the time of the backup.
If you reset to factory default settings, the server user data will not be changed, but the configuration
settings on the network, server, and feature key pages will need to be reentered.
2. If restoring from a backup, perform the OfficeSafe restore on the Safe Mode page.
3. If resetting to factory default settings, perform the Mount operation on the Safe Mode page. Do NOT
perform the Format operation. If the Mount button is not enabled or if the operation fails, the server
configuration cannot be fixed; therefore, continue with the next step of the Fix Disk Task. If the Mount
succeeds, perform the “Reboot in Normal Mode with Factory Defaults restored” operation on the Safe
Mode page.
4. If the unit boots into Normal Mode, you are done. If not, continue with the next step of the Fix Disk Task.
4.3.6 Fix Server Database Task
The server database (configuration settings and user data) may be so damaged that the unit will not boot into
Normal Mode. This task attempts to restore the data from a backup image (if available) or reset the
configuration settings and erase the user data.
1. Decide to either restore the entire server database using a backup image (if available) or reset the
configuration settings and erase the user data (using the appropriate Reboot Operation on the Safe Mode
page).
If you use a backup image, you will revert your server configuration settings and user data (voicemail,
email, calendar, contact information, and files) back to the information on the server as of the time of the
backup. If you already tried a restore as part of a previous Fix task and it failed, don’t try it again here (it
will fail again).
If you reset to factory default settings and erase the user data, all of the configuration settings (users,
phones, call routes, …) will need to be reentered and all user data (voicemail, email, calendar, contact
information, and files) will be erased.
