Black Box VOE101 Bedienungsanleitung

VOE101

VoIP Analog Gateway

Getting Started Guide

Important

This is a Class B device and is intended for use in a light industrial or residential environment. It is not intended nor approved for use in

an industrial environment.

CUSTOMER

SUPPORT

INFORMATION

Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX

FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746

Mail order: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018

Web site: www.blackbox.com • E-mail: [email protected]

Radio and TV Interference

This equipment generates and uses radio frequency energy, and if not installed and used properly—that is, in

strict accordance with the manufacturer's instructions—may cause interference to radio and television recep-

tion. This equipment has been tested and found to comply with the limits for a Class A computing device in

accordance with the speciﬁcations in Subpart B of Part 15 of FCC rules, which are designed to provide reason-

able protection from such interference in a commercial installation. However, there is no guarantee that inter-

ference will not occur in a particular installation. If the equipment causes interference to radio or television

reception, which can be determined by disconnecting the cables, try to correct the interference by one or more

of the following measures: moving the computing equipment away from the receiver, re-orienting the receiving

antenna, and/or plugging the receiving equipment into a different AC outlet (such that the computing equip-

ment and receiver are on different branches).

Industry Canada Notice

This equipment meets the applicable Industry Canada Terminal Equipment Technical Speciﬁcations. This is

conﬁrmed by the registration number. The abbreviation, IC, before the registration number signiﬁes that regis-

tration was performed based on a Declaration of Conformity indicating that Industry Canada technical speci-

ﬁcations were met. It does not imply that Industry Canada approved the equipment.

This Declaration of Conformity means that the equipment meets certain telecommunications network protec-

tive, operational and safety requirements. The Department does not guarantee the equipment will operate to

the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be con-

nected to the facilities of the local telecommunications company. The equipment must also be installed using

an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line

individual service may be extended by means of a certiﬁed connector assembly (telephone extension cord). The

customer should be aware that compliance with the above condition may not prevent degradation of service in

some situations. Repairs to some certiﬁed equipment should be made by an authorized maintenance facility

designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment mal-

functions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the ground connections of the power utility, telephone lines

and internal metallic water pipe system, are connected together. This protection may be particularly important

in rural areas

FCC Compliance

EMC

•FCC Part 15, Class B

•EN55022, Class B

•EN55024

Safety

•EN60950

FCC Part 68 Compliance Statement

This equipment complies with Part 68 of FCC rules and the requirements adopted by ACTA. On the bottom

side of this equipment is a label that contains—among other information—a product identiﬁer in the format

US: AAAEQ##TXXXX

. If requested, this number must be provided to the telephone company.

The method used to connect this equipment to the premises wiring and telephone network must comply with

the applicable FCC Part 68 rules and requirements adopted by the ACTA.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance

that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone

company will notify the customer as soon as possible. Also, you will be advised of your right to ﬁle a complaint

with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could

affect the operation of the equipment. If this happens the telephone company will provide advance notice in

order for you to make necessary modiﬁcations to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact our company.

If the equipment is causing harm to the telephone network, the telephone company may request that you dis-

connect the equipment until the problem is resolved.

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public

service commission or corporation commission for information.

CE Notice

We certify that the apparatus identiﬁed in this document conforms to the requirements of Council Directive

1999/5/EC on the approximation of the laws of the member states relating to Radio and Telecommunication

Terminal Equipment and the mutual recognition of their conformity.

The safety advice in the documentation accompanying this product shall be obeyed. The conformity to the

above directive is indicated by the

sign on the device.

Trademarks Used In This Manual

All applied-for and registered trademarks are the property of their respective owners.

Normas Oﬁciales Mexicanas (NOM)

Electrical Safety Statement

Instrucciones De Seguridad

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea

operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo,

sótano mojado o cerca de una alberca, etc.

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el

fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabri-

cante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las

instrucciones de operación. Todo otro servicio deberá ser referido a personal de servicio caliﬁcado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no interﬁera su uso. La colocación del

aparato eléctrico sobre una cama, sofá, alfombra o superﬁcie similar puede bloquea la ventilación, no se

debe colocar en libreros o gabinetes que impidan el ﬂujo de aire por los oriﬁcios de ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de

calor, estufas u otros aparatos (incluyendo ampliﬁcadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo

de operación, o como se indique en el aparato.

12. Precaución debe ser tomada de tal manera que la tierra ﬁsica y la polarización del equipo no sea elimi-

nada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados

por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos

donde salen del aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo

de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u

oriﬁcios de ventilación.

18. Servicio por personal caliﬁcado deberá ser provisto cuando:

— A: El cable de poder o el contacto ha sido dañado; o

— B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

— C: El aparato ha sido expuesto a la lluvia; o

— D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o

— E: El aparato ha sido tirado o su cubierta ha sido dañada.

Summary Table of Contents

1General information...................................................................................................................................... 19

2VOE101 installation...................................................................................................................................... 21

3Home............................................................................................................................................................. 24

4Network—LAN ............................................................................................................................................. 27

5Telephony ..................................................................................................................................................... 34

6System ........................................................................................................................................................... 50

7Documentation ............................................................................................................................................. 69

8Logout........................................................................................................................................................... 71

ACompliance information .............................................................................................................................. 73

BSpecifications ................................................................................................................................................ 75

CDial plans ..................................................................................................................................................... 78

DCalling Features ............................................................................................................................................ 81

EVoice prompt configuration ......................................................................................................................... 83

Table of Contents

Summary Table of Contents ........................................................................................................................... 5

Table of Contents ........................................................................................................................................... 6

List of Tables ................................................................................................................................................ 14

List of Figures ............................................................................................................................................... 15

About this guide ........................................................................................................................................... 16

Safety when working with electricity ...............................................................................................................17

General observations .......................................................................................................................................18

General conventions .......................................................................................................................................18

1General information...................................................................................................................................... 19

VOE101 overview .................................................................................................................................................20

2VOE101 installation...................................................................................................................................... 21

Installing the VOE101 ..........................................................................................................................................22

Resetting the VOE101 to factory default ........................................................................................................23

3Home............................................................................................................................................................. 24

System information ...............................................................................................................................................25

System Uptime ...............................................................................................................................................25

LAN IP Address ..............................................................................................................................................25

MAC address ..................................................................................................................................................25

Application Version ........................................................................................................................................25

Config Date ....................................................................................................................................................25

Security ...........................................................................................................................................................25

Application Code Version ...............................................................................................................................26

Downloader Code Version ..............................................................................................................................26

System Status.........................................................................................................................................................26

SIP Messages Sent ...........................................................................................................................................26

SIP Messages Received ....................................................................................................................................26

SIP Bytes Sent .................................................................................................................................................26

SIP Bytes Received ..........................................................................................................................................26

RTP Packets Sent ............................................................................................................................................26

RTP Packets Received .....................................................................................................................................26

RTP Bytes Sent ...............................................................................................................................................26

RTP Bytes Received ........................................................................................................................................26

4Network—LAN ............................................................................................................................................. 27

Status.....................................................................................................................................................................28

Interface Status ...............................................................................................................................................28

Enabled .....................................................................................................................................................28

Service .......................................................................................................................................................28

Interface Status ..........................................................................................................................................28

Network Settings ............................................................................................................................................28

VOE101 Getting Started Guide

Table of Contents

Dynamic IP Assignment ............................................................................................................................28

IP address ..................................................................................................................................................29

MAC address ............................................................................................................................................29

Subnet Mask .............................................................................................................................................29

Default Gateway .......................................................................................................................................29

Domain name ...........................................................................................................................................29

DNS address .............................................................................................................................................29

DynDNS address ......................................................................................................................................29

VLAN .......................................................................................................................................................29

Priority Tag ...............................................................................................................................................29

Settings..................................................................................................................................................................29

Internet Configuration ....................................................................................................................................30

Obtain LAN configuration dynamically ....................................................................................................30

Specify fixed LAN configuration ...............................................................................................................30

WAN PPPoE Configuration ...........................................................................................................................31

Enable PPPoE ...........................................................................................................................................31

Authentication ..........................................................................................................................................31

Settings .....................................................................................................................................................31

Idle Timeout .......................................................................................................................................31

Echo Timeout .....................................................................................................................................31

Echo Count ........................................................................................................................................31

Service Name ......................................................................................................................................31

AC Name ...........................................................................................................................................31

Dynamic DNS ................................................................................................................................................31

Configuring Dynamic DNS ......................................................................................................................32

MAC Spoofing Configuration ........................................................................................................................32

WAN MAC Address (Spoofed) .................................................................................................................32

VLAN Configuration ......................................................................................................................................32

VLAN Tag (IEEE 802.1q) ........................................................................................................................33

Priority Tag (IEEE 802.1q) .......................................................................................................................33

Saving your work ............................................................................................................................................33

ToS/DiffServ.........................................................................................................................................................33

Saving your work ............................................................................................................................................33

5Telephony ..................................................................................................................................................... 34

VoIP Status ...........................................................................................................................................................37

VoIP Server Registration Status .......................................................................................................................37

Current Server ...........................................................................................................................................37

Domain .....................................................................................................................................................37

Base RTP Port ...........................................................................................................................................37

Phone Line Status ...........................................................................................................................................37

Registration Status ....................................................................................................................................37

User Name ................................................................................................................................................38

Caller ID Setting .......................................................................................................................................38

VOE101 Getting Started Guide

Table of Contents

Subscribed for Voicemail ...........................................................................................................................38

Messages waiting .......................................................................................................................................38

SIP ........................................................................................................................................................................38

SIP Configuration ...........................................................................................................................................39

SIP Server Settings ....................................................................................................................................39

Gateway Settings .......................................................................................................................................39

Dial Plan ............................................................................................................................................39

SIP Extensions ................................................................................................................................................40

Support PRACK method ..........................................................................................................................40

Encode SIP URI with user parameter ........................................................................................................40

Send INVITE with Timer header .............................................................................................................40

Call Hold using C=0.0.0.0 ........................................................................................................................40

Send NOTIFY ..........................................................................................................................................40

RTP Telephone Event Configuration .............................................................................................................40

VoIP VLAN Configuration ............................................................................................................................40

SIP Parameters ................................................................................................................................................41

Hook Flash MIME Type ..........................................................................................................................41

SIP Timer Values (milliseconds) ................................................................................................................41

SIP T1 ................................................................................................................................................41

SIP T2 ................................................................................................................................................41

SIP T4 ................................................................................................................................................41

RTP Parameters ........................................................................................................................................41

NAT Traversal ................................................................................................................................................42

Outbound Proxy IP ..................................................................................................................................42

Outbound Proxy Port ...............................................................................................................................42

Stun Server IP ...........................................................................................................................................42

Stun Server Port ........................................................................................................................................42

UPnP ........................................................................................................................................................42

NONE ......................................................................................................................................................42

Saving your work ............................................................................................................................................42

Audio/CODEC Configuration..............................................................................................................................43

CODECS .......................................................................................................................................................43

Packetization ...................................................................................................................................................43

Jitter Buffer .....................................................................................................................................................43

FAX without T.38 (Use G.711 fax) ................................................................................................................43

Saving your work ............................................................................................................................................44

Phone 1.................................................................................................................................................................44

User Information ............................................................................................................................................44

Phone Number .........................................................................................................................................45

User Name ................................................................................................................................................45

Port ...........................................................................................................................................................45

CallerID Name .........................................................................................................................................45

Password ...................................................................................................................................................45

Supplementary Service Activation ...................................................................................................................45

VOE101 Getting Started Guide

Table of Contents

Call Forward All ........................................................................................................................................45

Selective Call Forward ...............................................................................................................................45

Three-Way Conferencing ..........................................................................................................................45

Incoming Call Block .................................................................................................................................45

Distinctive Ring ........................................................................................................................................46

Call Transfer .............................................................................................................................................46

Dialing by IP Address ................................................................................................................................46

Speed Dial .................................................................................................................................................46

Message Waiting Indicator ........................................................................................................................46

Call Forward on Busy ................................................................................................................................46

Conditional Call Forward .........................................................................................................................46

Call Waiting ..............................................................................................................................................46

Anonymous Call Reject .............................................................................................................................46

Caller ID ...................................................................................................................................................46

Call Return ...............................................................................................................................................46

Do Not Disturb ........................................................................................................................................46

Self Caller ID Block ..................................................................................................................................46

Outgoing Call Block .................................................................................................................................46

Dial Out Type ................................................................................................................................................47

Dial Out Type ..........................................................................................................................................47

Hot Line Number .....................................................................................................................................47

Warm Line Number .................................................................................................................................47

Call Forward Settings ......................................................................................................................................47

Cfwd All Dest ...........................................................................................................................................47

Cfwd Busy Dest ........................................................................................................................................47

Selective Call Forward Settings .......................................................................................................................48

Incoming caller #1–8 ................................................................................................................................48

Forward destination #1–8 .........................................................................................................................48

Incoming Call Block .......................................................................................................................................48

Block Caller ID .........................................................................................................................................48

Outgoing Call Block .......................................................................................................................................48

Digit Pattern .............................................................................................................................................48

HTTP Digest Setting ......................................................................................................................................49

Saving your work ............................................................................................................................................49

Speed Dial.............................................................................................................................................................49

Line 1 Speed Dial Settings ..............................................................................................................................49

Speed Dial Serv .........................................................................................................................................49

Speed Dial 1–8 Phone Number/IP Dialing ...............................................................................................49

Saving your work ............................................................................................................................................49

6System ........................................................................................................................................................... 50

Set Security Password ............................................................................................................................................53

Web Page Protect ............................................................................................................................................53

New Root Password ........................................................................................................................................53

VOE101 Getting Started Guide

Table of Contents

New User Password ........................................................................................................................................53

Confirm new password ...................................................................................................................................53

Saving your work ............................................................................................................................................53

Configuration........................................................................................................................................................54

Syslog Service ..................................................................................................................................................54

Enable Syslog ............................................................................................................................................54

Syslog Server .............................................................................................................................................54

Debug Service ...........................................................................................................................................54

Enable Debug ...........................................................................................................................................54

Debug Server .............................................................................................................................................55

Debug Connection Port ............................................................................................................................55

NTP Service ....................................................................................................................................................55

NTP Server ...............................................................................................................................................55

Time Zone ................................................................................................................................................56

Adjust clock for daylight savings ................................................................................................................56

Saving your work ............................................................................................................................................56

Service Access ........................................................................................................................................................56

Enable HTTP .................................................................................................................................................56

Enable Ping Reply ...........................................................................................................................................56

Saving your work ............................................................................................................................................56

Localization ...........................................................................................................................................................56

Call Progress Tones .........................................................................................................................................57

Dial Tone ..................................................................................................................................................57

Prompt Tone ............................................................................................................................................58

Confirm Tone ...........................................................................................................................................58

Holding Tone ...........................................................................................................................................58

Busy Tone .................................................................................................................................................58

Ring Back Tone ........................................................................................................................................58

Off Hook Warning ...................................................................................................................................58

Distinctive Ring Settings .................................................................................................................................58

Supplementary Service Keys ............................................................................................................................59

Call forward All .........................................................................................................................................60

Call forward on Busy .................................................................................................................................60

Call forward selective .................................................................................................................................60

Call Waiting ..............................................................................................................................................60

Incoming Call Block .................................................................................................................................60

Block Anonymous Calls ............................................................................................................................60

Distinctive Ring ........................................................................................................................................60

Warm Line ................................................................................................................................................60

Do Not Disturb ........................................................................................................................................60

IP Dialing .................................................................................................................................................60

Speed Dialing ............................................................................................................................................61

Income Caller ID ......................................................................................................................................61

Self Caller ID Block ..................................................................................................................................61