Blackbe;rry BlackBerry BES & Desktop Redirector Bedienungsanleitung

Customer Care

free call from your Roadpost

BlackBerry Device:

+1.905.272.5665

free call from North America:

+1.888.622.7368

[email protected]

www.roadpost.com

READ THIS GUIDE

BEFORE USING YOUR SERVICE

0905

IMPORTANT NOTICE REGARDING LONG-TERM RENTALS:

To avoid unnecessary charges, long-term BlackBerry

customers are responsible for disconnecting their unit from

the BlackBerry gateway when the device is not active.

Gateway hours of operation have been provided to your

BES/Gateway Administrator.

Roadpost International Services

BlackBerry

BES & Desktop Redirector Users

User Guide

Your Roadpost BlackBerry Rental

Stay in touch by data and voice with International

BlackBerry Service from Roadpost. Send email, manage

your calendar, update your address book and make and

receive calls as easily as you would from home or the

office. Your contacts will always be able to reach you –

anywhere in the world.

Technical Support is available

Please visit www.roadpost.com/support, or contact

Roadpost Customer Care at 1.888.622.7368 toll-free from

within North America, or at +1.905.272.5665, a free call

from your Roadpost BlackBerry.

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Contents

Your Roadpost BlackBerry Rental 4

Technical Support is available . . . . . . . . . . . . . . . . . . . . . . . .4

Charging Your BlackBerry . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Use while driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Emergency services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Installing your Roadpost BlackBerry 6

Setting up the Roadpost BlackBerry . . . . . . . . . . . . . . . . . . . .6

How to use your Roadpost BlackBerry overseas 10

Confirming network connectivity . . . . . . . . . . . . . . . . . . . . . .10

Changing networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

How to send and receive Data on your BlackBerry 12

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

PIN Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Text Messages (SMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Browsing Web pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

How to make your BlackBerry more secure 16

Before returning your BlackBerry rental to Roadpost 17

Deleting personal information from your rental BlackBerry . . .17

Synchronizing the Roadpost BlackBerry with your Desktop PC .17

Switching back to your local BlackBerry device . . . . . . . . . . .18

How to use BlackBerry as International Cellular phone 19

Your international phone number . . . . . . . . . . . . . . . . . . . . .19

“+” Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Dialing instructions for callers to your Roadpost BlackBerry . . .21

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Country Codes 24

Quick guide on using your rental device

Indicators & Icons

Status Indicators Home Screen Icons

Network Status Indicators

BlackBerry 7230

Getting Started Getting Started

2Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

GPRS gprs GSM SOS

Wireless     

Emergency Calls     

SMS Messages   

Phone   

Email & PIN Messages 

Browser 

Speaker

Headset jack

USB port

Home screens

Number keys

Alt key

Left Shift key

Space key

(Quick phone key)

Microphone

Notification LED

Trackwheel

Escape button

Back key

Forward key

Backspace key

Enter key

Symbol key

Power button

Right Shift key

Phone button

Battery cover

release button

Trackwheel

Escape button

Using Your Roadpost BlackBerry Rental Using Your Roadpost BlackBerry Rental

Charging Your BlackBerry

Before using your BlackBerry, ensure that the battery is

charged. Should the battery require charging, connect

one end of the cable to the charger and the other to the

BlackBerry device; insert the plug into a suitable power

source. The battery will also charge while the device is

connected to your PC.

Your SIM Card

Your SIM card (Subscriber Identity Module) is the key to

your International BlackBerry service. This small chip

contains all the information you store on your device. Your

BlackBerry comes ready-to-use, with your SIM card in place.

Use while driving

Be sure to check local regulations before using your

BlackBerry as a phone while driving. Roadpost recommends

that you always use a headset while driving. For your

convenience and safety, headsets are included with all

devices.

Emergency services

Most countries in Europe use 112 as their emergency service

number. Check with your travel agent or hotel for the

emergency information in the country you are traveling to.

Coverage

A variety of local networks allow you to use your service

around the world, and offer varying signals for use. Data

and voice service is available only on GPRS networks, while

all other networks allow only voice. Refer to the GPRS

coverage insert provided to determine which countries offer

a GPRS signal for full data and voice use.

Note: Just like your domestic cellular service in North

America, your signal will be the strongest when traveling in

major cities and more densely populated areas. When

traveling in rural, or more secluded areas, you may

experience less consistent coverage.

For more information on services supported in the country

you are traveling to, contact Roadpost Customer Care.



Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Installing your Roadpost

BlackBerry

Setting up the Roadpost BlackBerry

Before leaving on your trip, the Roadpost rental BlackBerry

must be synchronized with your existing PC. The Roadpost

rental BlackBerry will take on all personal data stored in your

Outlook including email, contacts, tasks, notes and your

calendar.

Note: Before connecting the Roadpost BlackBerry with your

PC, synchronize your existing BlackBerry one final time. This

will ensure that the information transferred to the Roadpost

device will be most up-to-date.

Connecting the Roadpost BlackBerry with your PC:

Some steps in this process may vary depending on your

existing PC. Always follow steps as they appear on your

screen during the connection process.

Note: When connecting a Roadpost device for the first time,

Windows Hardware Wizard will automatically detect the

BlackBerry as a new USB device. Follow all steps to install the

device before continuing with the instructions below. Double-

check the Device Manager to ensure that the BlackBerry is

installed properly as a USB device.

1. Connect the rental BlackBerry device to the computer

using the USB cable provided. (The larger port on the

cable connects to the USB port on your PC, while the

smaller port connects to the USB port on the BlackBerry).



Using Your Roadpost BlackBerry Rental

2. Open the existing BlackBerry Desktop Manager

window.

3. Select Options, followed by Connection Settings.

A connection settings window will appear.

4. Select USB from the Connection drop down menu, click

<OK>.

Using Your Roadpost BlackBerry Rental

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Synchronizing existing personal BlackBerry data

with the Roadpost rental

1. Double click on the IntelliSync icon on the

BlackBerry Desktop Manager to synchronize email

and personal information, and continue as you would

normally do if you were using your existing BlackBerry

device.

Using Your Roadpost BlackBerry Rental

5. A Redirector Settings window will appear with the PIN

of your Roadpost rental device. Click <Yes>.

6. Another window will appear to indicate that an

encryption key will be generated. Click <OK>. Move the

mouse as directed to generate random information for

the new encryption key.

7. The Roadpost BlackBerry has now been connected to

your existing system.

Confirming a wireless connection

Before sending and receiving email on a Roadpost

BlackBerry, ensure that a wireless signal is being received.

1. Scroll to (Wireless). If Wireless is not already active,

click the trackwheel to Turn Wireless On.

Using Your Roadpost BlackBerry Rental

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Get help free from your Roadpost BlackBerry

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3. Click on Please do a scan, click on Scan for Networks.

4. Highlight the network you wish to use and click the

trackwheel. Click on Select Network.

5. Highlight the same network again and click the

trackwheel. Select Register Now. Your registration

request will be sent to the network.

6. Press <Escape> and scroll to Save to save the changes

you have made.

Note: When your BlackBerry is powered off and on again, or

when other changes are made to the status of your device, it

may revert to automatically searching for a new network.

Repeat the steps in the above section each time your device

is powered on to ensure that you are always roaming on

GPRS networks.



Using Your Roadpost BlackBerry Rental

How to use your Roadpost

BlackBerry overseas

Confirming network connectivity

While roaming on a variety of networks around the world,

the signal you receive on your Roadpost BlackBerry may

vary. An icon at the top right of your screen will confirm

the type of signal you are currently receiving:

• GPRS (all in caps) indicates that you have a full signal

that will allow you to send and receive emails as well as

make and receive calls.

• gsm or gprs (lower case) will allow you to make and

receive calls, but not send email.

Changing networks

If you are not receiving a full GPRS signal, the network you

are currently roaming on (network name is shown on

screen) may not allow data transmission. Refer to the list

of GPRS networks provided with this user guide, and follow

the instructions below.

1. Click (Options) using the trackwheel.

2. Select Network to view the network you are currently

on.

Note: This screen will also display the current scan mode.

Ensure that your scan mode is set to ‘Manual’ so that you

can control which network you are using. You should

ensure that you are always on one of the networks on the

insert provided to ensure that you always have a full GPRS

signal. Highlight the current scan mode and click the

trackwheel. Select ‘Change Option’ and select ‘Manual’.



Using Your Roadpost BlackBerry Rental

10 11

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Using Your Roadpost BlackBerry Rental

Note: Your Roadpost BlackBerry will receive all messages

sent to your email from the time it is first connected. Your

pre-existing inbox will not be transferred to your Roadpost

BlackBerry.

Receiving Attachments

On your Roadpost BlackBerry, you can open files sent to

you in a variety of applications. Attachments will be noted

at the start of the emails in which they are included.

1. Click the trackwheel, while reading the email containing

an attachment, a menu will appear.

2. Click Open Attachment. The attachments screen will

appear.

3. Choose Table of Contents to view a summary of the

sections of the attachment, or Full Content to view the

attachment in full.

4. Click Retrieve. The content will appear.

PIN Messages

If you send and receive PIN Messages on your pre-existing

BlackBerry, please note that your Roadpost BlackBerry will

have a different PIN. PIN Messaging is therefore not

recommended.

Text Messages (SMS)

Send Text Messages to your contacts’ cell phones if they

are unable to receive emails. This service will only work

between users who are both on GSM networks. The GSM

BlackBerry you are using does not have the ability to send

Text Messages to CDMA networks, on which many of your

North American contacts may be active.



How to send and receive Data on

your BlackBerry

Sending email to a contact in your Address Book

1. Click (Compose) using the trackwheel.

2. Type the first few letters of the name of the contact you

would like to send a message to and select their record in

your address book.

3. Select Email the highlighted contact name.

4. Enter a subject, and press < > (Enter).

5. Type your message and click the trackwheel when done.

6. Click Send using the trackwheel.

Sending email to a one-time address

Follow these instructions to send an email to someone who is

not already in your address book.

1. Click (Compose) using the trackwheel.

2. Scroll to the very top of your address book and click Use

Once, followed by Email.

3. In the Email field, enter the email address you are sending

your message to.

4. Click the trackwheel and select Continue from the menu

that appears.

5. Follow steps 4-6 as noted in the previous section.

Receiving Email

When you receive an email, it will come up automatically on

your screen. Use the trackwheel to scroll through and read

your new message.

Using Your Roadpost BlackBerry Rental

12 Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Browsing Web pages

1. Click on (Browser).

2. Click the trackwheel, a menu will appear.

3. Click Go To. A dialog box will appear.

4. In the Go To field, type the URL that you would like to

visit.

5. Click OK.

Using Your Roadpost BlackBerry Rental

Your text messaging address

Your cellular number is also your text messaging address.

Example: If your cellular number is 44 (0) 7736 123 456, then

your text messaging address is: +44 7736 123 456.

Sending Text Messages (SMS)

1. Click on (Compose) using the trackwheel.

2. Click Use Once. Scroll through the menu and click on SMS.

3. The One Time SMS screen will appear.

4. Enter the phone number you are sending your message to

and click once.

5. Click Continue using the trackwheel.

6. Type your message.

7. Click the trackwheel, and select Send.

Retrieving Text Messages (SMS)

1. The envelope symbol will appear above your home

screen, when a new message is received.

2. Click on (Messages).

3. Click on the new received message.

4. Scroll to Open and click.

5. Scroll down with the trackwheel to read the message

displayed.



Using Your Roadpost BlackBerry Rental

14 Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Before returning your BlackBerry

rental to Roadpost

Deleting personal information from your

rental BlackBerry

Roadpost ensures that all rental BlackBerry devices are

cleared of any personal information when the device is

returned. To ensure privacy and confidentiality, you can

personally wipe out all BlackBerry information prior to

returning the unit.

1. Click (Options) using the trackwheel.

2. Select Security.

3. Click on Desktop.

4. Select Wipe Handheld and continue with instructions.

Note: Once the ‘Wipe Handheld’ feature is initiated, the

BlackBerry device will be disabled. Be sure to initiate the

Wipe Handheld feature only when returning the device to

Roadpost.

Synchronizing the Roadpost BlackBerry

with your Desktop PC

Upon return, synchronize the Roadpost BlackBerry with the

Desktop Manager to update personal items edited during

travel.

1. Connect the Roadpost BlackBerry device to the computer

using the USB cable provided.

2. Double click on the existing BlackBerry Desktop

Manager icon .

3. Double click on the IntelliSync icon to synchronize



Using Your Roadpost BlackBerry Rental

How to make your BlackBerry more

secure

Roadpost recommends that BlackBerry users password protect

their handhelds to secure it against misuse by others if lost or

stolen. If your handheld has a password enabled, the data on

your handheld cannot be accessed until the correct password

is typed.

Set the password and timeout option

1. Click (Options), then select Security.

2. Next to Password, highlight the word Disable and click

the trackwheel.

3. Select Change Option, then Enable.

4. Enter your password and press press < > (Enter).

Note: The password must be 4 to 14 characters in length. You

must not enter a password composed of identical characters or

a natural sequence (e.g., 1, 2, 3, 4), as it will be rejected.

5. Enter your password again to verify it.

6. Next to Security Timeout, highlight the displayed time

and click the trackwheel.

7. Select Change Option, and choose a reasonable time for

the handheld to time out and lock. Roadpost recommends

15 minutes or less.

8. To exit the Security screen, press <Escape>. You will be

prompted to save. Select Yes.

In case of lost or stolen units please contact Roadpost

Customer Care immediately at 1.905.272.5665.



Using Your Roadpost BlackBerry Rental

16 Get help free from your Roadpost BlackBerry

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