Blackbe;rry BlackBerry Mail Users Bedienungsanleitung

Customer Care

free call from your Roadpost

BlackBerry Device:

+1.905.272.5665

free call from North America:

+1.888.622.7368

[email protected]

www.roadpost.com

READ THIS GUIDE

BEFORE USING YOUR SERVICE

1005

Roadpost International Services

BlackBerry

Mail Users

User Guide

Your Roadpost BlackBerry Rental

Stay in touch by data and voice with International

BlackBerry Service from Roadpost. Send email, manage

your calendar, update your address book and make and

receive calls as easily as you would from home or the

office. Your contacts will always be able to reach you –

anywhere in the world.

Technical Support is available

Please visit www.roadpost.com/support, or contact

Roadpost Customer Care at 1.888.622.7368 toll-free from

within North America, or at +1.905.272.5665, a free call

from your Roadpost BlackBerry.

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Contents

Your Roadpost BlackBerry Rental 4

Charging Your BlackBerry . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Use while driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Emergency services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

How to use your Roadpost BlackBerry overseas 6

Confirming network connectivity . . . . . . . . . . . . . . . . . . . . . .6

Changing networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Your Roadpost BlackBerry email address 8

Forwarding email to your rental BlackBerry . . . . . . . . . . . . . . .8

How to send and receive Data on your BlackBerry 9

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

PIN Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Text Messages (SMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Browsing Web pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

How to make your BlackBerry more secure 13

Before returning your BlackBerry rental to Roadpost 14

Deleting personal information from your rental BlackBerry . . .14

Disabling email forwarding rules . . . . . . . . . . . . . . . . . . . . . .14

How to use BlackBerry as International Cellular phone 15

Your international phone number . . . . . . . . . . . . . . . . . . . . .15

“+” Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Dialing instructions for callers to your Roadpost BlackBerry . . .17

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Country Codes 20

Quick guide on using your rental device

Indicators & Icons

Status Indicators Home Screen Icons

Network Status Indicators

BlackBerry 7230

Getting Started Getting Started

2Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

GPRS gprs GSM SOS

Wireless     

Emergency Calls     

SMS Messages   

Phone   

Email & PIN Messages 

Browser 

Speaker

Headset jack

USB port

Home screens

Number keys

Alt key

Left Shift key

Space key

(Quick phone key)

Microphone

Notification LED

Trackwheel

Escape button

Back key

Forward key

Backspace key

Enter key

Symbol key

Power button

Right Shift key

Phone button

Battery cover

release button

Trackwheel

Escape button

Using Your Roadpost BlackBerry Rental Using Your Roadpost BlackBerry Rental

Charging Your BlackBerry

Before using your BlackBerry, ensure that the battery is

charged. Should the battery require charging, connect

one end of the cable to the charger and the other to the

BlackBerry device; insert the plug into a suitable power

source. The battery will also charge while the device is

connected to your PC.

Your SIM Card

Your SIM card (Subscriber Identity Module) is the key to

your International BlackBerry service. This small chip

contains all the information you store on your device. Your

BlackBerry comes ready-to-use, with your SIM card in place.

Use while driving

Be sure to check local regulations before using your

BlackBerry as a phone while driving. Roadpost recommends

that you always use a headset while driving. For your

convenience and safety, headsets are included with all

devices.

Emergency services

Most countries in Europe use 112 as their emergency service

number. Check with your travel agent or hotel for the

emergency information in the country you are traveling to.

Coverage

A variety of local networks allow you to use your service

around the world, and offer varying signals for use. Data

and voice service is available only on GPRS networks, while

all other networks allow only voice. Refer to the GPRS

coverage insert provided to determine which countries offer

a GPRS signal for full data and voice use.

Note: Just like your domestic cellular service in North

America, your signal will be the strongest when traveling in

major cities and more densely populated areas. When

traveling in rural, or more secluded areas, you may

experience less consistent coverage.

For more information on services supported in the country

you are traveling to, contact Roadpost Customer Care.



Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

How to use your Roadpost

BlackBerry overseas

Confirming network connectivity

While roaming on a variety of networks around the world, the

signal you receive on your Roadpost BlackBerry may vary. An

icon at the top right of your screen will confirm the type of

signal you are currently receiving:

• GPRS (all in caps) indicates that you have a full signal that

will allow you to send and receive emails as well as make

and receive calls.

• gsm or gprs (lower case) will allow you to make and

receive calls, but not send email.

Changing networks

If you are not receiving a full GPRS signal, the network you

are currently roaming on (network name is shown on screen)

may not allow data transmission. Refer to the list of GPRS

networks provided with this user guide, and follow the

instructions below.

1. Click (Options) using the trackwheel.

2. Select Network to view the network you are currently on.

Note: This screen will also display the current scan mode.

Ensure that your scan mode is set to ‘Manual’ so that you can

control which network you are using. You should ensure that

you are always on one of the networks on the insert provided

to ensure that you always have a full GPRS signal. Highlight

the current scan mode and click the trackwheel. Select

‘Change Option’ and select ‘Manual’.



Using Your Roadpost BlackBerry Rental

3. Click on Please do a scan, click on Scan for

Networks.

4. Highlight the network you wish to use and click the

trackwheel. Click on Select Network.

5. Highlight the same network again and click the

trackwheel. Select Register Now. Your registration

request will be sent to the network.

6. Press <Escape> and scroll to Save to save the changes

you have made.

Note: When your BlackBerry is powered off and on again,

or when other changes are made to the status of your

device, it may revert to automatically searching for a new

network. Repeat the steps in the above section each time

your device is powered on to ensure that you are always

roaming on GPRS networks.



Using Your Roadpost BlackBerry Rental

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

How to send and receive Data on

your BlackBerry

Sending email to a contact in your Address Book

1. Click (Compose) using the trackwheel.

2. Type the first few letters of the name of the contact you

would like to send a message to and select their record

in your address book.

3. Select Email the highlighted contact name.

4. Enter a subject, and press < > (Enter).

5. Type your message and click the trackwheel when

complete.

6. Click Send using the trackwheel.

Sending email to a one-time address

Follow these instructions to send an email to someone who

is not already in your address book.

1. Click (Compose) using the trackwheel.

2. Scroll to the very top of your address book and click

Use Once, followed by Email.

3. In the Email field, enter the email address you are

sending your message to.

4. Click the trackwheel and select Continue from the menu

that appears.

5. Follow steps 4-6 as noted in the previous section.

Using Your Roadpost BlackBerry Rental

Your Roadpost BlackBerry email

address

Your Roadpost BlackBerry device is provisioned with a

default email address. Your default BlackBerry email

address is the one that is provided to you when you create

your BlackBerry account.

Example: [email protected]

All emails sent to the default email address will be directed

to the rental BlackBerry.

Forwarding email to your rental

BlackBerry

You can forward your personal or corporate email service to

your default email address if your ISP or corporate email

service offers a forwarding rule option. Please contact your

ISP or IT administrator to confirm that email forwarding is

possible. Once the forwarding rule is enabled, messages

that arrive to your personal or corporate address will be

forwarded automatically to the rental BlackBerry and a

copy will be retained in your email account.

Note: Some mail providers such as MSN and AOL do not

allow users to forward email to another account. To be

certain, you may need to contact your service provider

directly.



Using Your Roadpost BlackBerry Rental

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

between users who are both on GSM networks. The GSM

BlackBerry you are using does not have the ability to send

Text Messages to CDMA networks, on which many of your

North American contacts may be active.

Your text messaging address

Your cellular number is also your text messaging address.

Example: If your cellular number is 44 (0) 7736 123 456,

then your text messaging address is: +44 7736 123 456.

Sending Text Messages (SMS)

1. Click on (Compose) using the trackwheel.

2. Click Use Once. Scroll through the menu and click on

SMS.

3. The One Time SMS screen will appear.

4. Enter the phone number you are sending your message

to and click once.

5. Click Continue using the trackwheel.

6. Type your message.

7. Click the trackwheel, and select Send.

Retrieving Text Messages (SMS)

1. The envelope symbol will appear above your home

screen, when a new message is received.

2. Click on (Messages).

3. Click on the new received message.

4. Scroll to Open and click.

5. Scroll down with the trackwheel to read the message

displayed.



Using Your Roadpost BlackBerry Rental

Receiving Email

When you receive an email, it will come up automatically

on your screen. Use the trackwheel to scroll through and

read your new message.

Note: Your Roadpost BlackBerry will receive all messages

sent to your email from the time it is first connected. Your

pre-existing inbox will not be transferred to your Roadpost

BlackBerry.

Receiving Attachments

On your Roadpost BlackBerry, you can open files sent to

you in a variety of applications. Attachments will be noted

at the start of the emails in which they are included.

1. Click the trackwheel, while reading the email containing

an attachment, a menu will appear.

2. Click Open Attachment. The attachments screen will

appear.

3. Choose Table of Contents to view a summary of the

sections of the attachment, or Full Content to view the

attachment in full.

4. Click Retrieve. The content will appear.

PIN Messages

If you send and receive PIN Messages on your pre-existing

BlackBerry, please note that your Roadpost BlackBerry will

have a different PIN. PIN Messaging is therefore not

recommended.

Text Messages (SMS)

Send Text Messages to your contacts’ cell phones if they

are unable to receive emails. This service will only work



Using Your Roadpost BlackBerry Rental

10 11

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Using Your Roadpost BlackBerry Rental

How to make your BlackBerry

more secure

Roadpost recommends that BlackBerry users ‘password

protect’ their handhelds to secure it against misuse by

others if lost or stolen. If your handheld has a password

enabled, the data on your handheld cannot be accessed

until the correct password is typed.

Set the password and timeout option

1. Click (Options), then select Security.

2. Next to Password, highlight the word Disable and

click the trackwheel.

3. Select Change Option, then Enable.

4. Enter your password and press press < > (Enter).

Note: The password must be 4 to 14 characters in

length. You must not enter a password composed of

identical characters or a natural sequence (e.g., 1, 2, 3,

4), as it will be rejected.

5. Enter your password again to verify it.

6. Next to Security Timeout, highlight the displayed

time and click the trackwheel.

7. Select Change Option, and choose a reasonable

time for the handheld to time out and lock. Roadpost

recommends 15 minutes or less.

8. To exit the Security screen, press <Escape>. You

will be prompted to save. Select Yes.

In case of lost or stolen units please contact Roadpost

Customer Care immediately at 1.905.272.5665.



Browsing Web pages

1. Click on (Browser).

2. Click the trackwheel, a menu will appear.

3. Click Go To. A dialog box will appear.

4. In the Go To field, type the URL that you would like to

visit.

5. Click OK.

Using Your Roadpost BlackBerry Rental

12 Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

How to use BlackBerry as an

International Cellular phone

Your international phone number

Your BlackBerry phone number is made up of a number of

pieces referred to in this Guide:

“+” Sign

The “+” sign is required when dialing internationally as

outlined in the following sections. When dialing a phone

number, press <I> to obtain the “+” sign.

Making calls

You can choose to dial a number already in your address

book, or to dial a one-time number for a new contact.

Calling a number in your Address Book:

Note: Both the <+> sign and the Country Code of your

contact must be included in your address book to dial their

number internationally.

Example: If your contact’s number is 905 272 5665, ensure

that it is recorded as +1 905 272 5665 in your address

book.



44 (0) 7736 123 456

Country

Code

Leading ‘0’

(only required

when dialed

locally within

the UK)

10-digit mobile

number

Using Your Roadpost BlackBerry Rental

Before returning your BlackBerry

rental to Roadpost

Deleting personal information from your

rental BlackBerry

Roadpost ensures that all rental BlackBerry devices are cleared

of any personal information when the device is returned. To

ensure privacy and confidentiality, you can personally wipe out

all BlackBerry information prior to returning the unit.

1. Click (Options) using the trackwheel.

2. Select Security.

3. Click on Desktop.

4. Select Wipe Handheld and continue with instructions.

Note: Once the ‘Wipe Handheld’ feature is initiated, the

BlackBerry device will be disabled. Be sure to initiate the Wipe

Handheld feature only when returning the device to Roadpost.

Disabling email forwarding rules

Prior to returning your Roadpost BlackBerry, you must cancel

any mail forwarding rules from your personal or corporate

email accounts. Please contact your ISP or IT administrator to

provide assistance if required.

Note: Email will continue to be forwarded to the BlackBerry

until you disable it.



Using Your Roadpost BlackBerry Rental

14 Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

Answering calls

Incoming Call will be displayed on the screen when a

caller is trying to reach you.

• Click Answer to accept the call

• Click Ignore to let it go to voicemail

Dialing instructions for callers to your

Roadpost BlackBerry

To reach you, International callers dial their international

access code, the country code for the UK (44), and your

cellular number (omit the leading ‘0’). Local callers include

the leading ‘0’, and omit the country code.

Example: If your number is 44 (0) 7736 123 456, callers

dial: from North America 011 44 7736 123 456,

from within the UK 0 7736 123 456,

from Europe 00 44 7736 123 456.

Voicemail

General voicemail information

• Messages will be saved for 36 hours only.

• The default PIN code is 3333.

• You may only change your PIN Code while in the UK.

• When someone leaves you a voice message, the envelope

symbol will appear.

• Please ensure that you record your PIN Code somewhere

safe.

Accessing voicemail

1. Click on (Phone) using the trackwheel.



Using Your Roadpost BlackBerry Rental

1. Click on (Address Book) and scroll to the contact

you want to call, click the trackwheel.

2. Scroll to Call and click the trackwheel to dial.

One-time calling

There are a number of ways to place a phone call using

your Roadpost BlackBerry. From your home screen

Roadpost recommends:

1. Press <Space Bar> and enter the number to dial.

2. Scroll to Call and click the trackwheel to dial.

3. Press and hold <Escape> to end a call.

Dialing Instructions

When placing a call, your location determines the dialing

pattern you should use. Calls to numbers in the country

you are located in are local, while all other calls are

considered international.

Local calls

Dial the number including the leading ‘0’ (the country

code is not required).

Example: Calling 44 (0) 7736 555 555 a local number while

in the UK, you should dial 0 7736 555 555.

International calls

1. Press <I> to obtain “+” on the display.

2. Dial the number including the country code (the leading

‘0’ is not required).

Example: Calling 905 272 5665, a number in North America

dial +1 905 272 5665.

Calling 33 (0) 6619 123 45 a number in France, dial +33

6619 123 45.

Using Your Roadpost BlackBerry Rental

16 Get help free from your Roadpost BlackBerry

+1.905.272.5665

Get help free from your Roadpost BlackBerry

+1.905.272.5665

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