Blackbe;rry Sales Client for SAP CRM Bedienungsanleitung

For RIM and BlackBerry partner use only.

BlackBerry Sales Client for

SAP CRM

Known Issues List

Version 1.1

NOTE

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The BlackBerry device and/or associated software are protected by copyright, international treaties, and

various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694;

6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various

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Document ID: 25830474

BlackBerry Sales Client for SAP CRM 3 of 4

For RIM and BlackBerry partner use only.

Known issues

Accounts, contacts, and leads

DPI225166

DPI224752

DPI224706

In some cases, the lead notification count might not accurately reflect the number of new leads

on your device.

DPI224919

If you add a business partner to a lead or activity transaction, you might not be able to remove

this business partner.

DPI224890

If the BlackBerry Sales Client for SAP CRM closes unexpectedly, some of the data on your

device might not be synchronized correctly with your organization’s SAP CRM.

DPI224056

If a lead has the same account in multiple partner functions, the lead might be duplicated in the

leads list.

DPI223429

DPI223839

If you open the accounts screen, navigate to other screens, and then press the Escape key,

your device might not display the last screen that was displayed.

User interface

DPI224857

Your device might not highlight arrows on various screens in the application.

DPI224281

If you change the display language, your device might not display the MDS Control Center icon

on the Home screen for a few moments.

Security

DPI224931

If you have Content Protection enabled in your BlackBerry device, the data in the BlackBerry

Sales Client for SAP CRM will still not be encrypted.

DPI224635

If you your password in the BlackBerry Sales Client for SAP CRM before changing the password

in your organization’s SAP CRM, your new password might not be accepted as quickly as

expected.

Workaround: Change your password in your organization’s SAP CRM before changing the

password through the application on your device.

Miscellaneous

DPI225946

If you try to uninstall the application on the Applications screen in the Advanced Options, the

subscription is not removed on the AG or the DOE.

Workaround: Uninstall the application using the control centre.

DPI225167

DPI225026

DPI225011

DPI224992

If you edit an object in the BlackBerry Sales Client for SAP CRM while the same object is being

edited in your organization’s SAP CRM, the application might close unexpectedly.

DPI224569

If you try to remove the application, the subscription might not be removed after you reset your

device.

Workaround: Wait until your device does not display the sending and receiving data indicators.

Dismiss the reset dialog.

DPI224061

You cannot install the BlackBerry Sales Client for SAP CRM using the Desktop Manager.

DPI224453

DPI223911

DPI222424

In some cases, during normal usage of the application, you might receive an error message that

indicates that application data is corrupted. After receiving this message, you will have to

remove and reinstall the application. If you remove and reinsert the battery, some data might be

lost from the BlackBerry Sales Client for SAP CRM.

BlackBerry Sales Client for SAP CRM 4 of 4

For RIM and BlackBerry partner use only.

Notes

Do not remove the battery while you are using this application.

CRM administrators should not modify the customization values for CRM Sales after the initial

system setup. Modifying these values after the BlackBerry Sales Client for SAP CRM has been

deployed to users can cause errors in the application including missing or incorrect values in

application views and drop-down lists.

Comments

Send us your comments on release notes and known issues lists: www.blackberry.com/go/rnkilssurvey.

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