Poor sound quality from a Bluetooth device
● Your Bluetooth device may be out of range; move closer and try again.
● Move your Bluetooth device and/or Bolse C5 speaker away from any device
that generates electromagnetic interference, such as another Bluetooth device,
cordless phone, microwave oven, or wireless router.
● Try turning off WiFi to improve audio quality.
● Make sure your music file is not poor quality.
● Turn your Bluetooth speaker off and back on.
No audio from AUX source
● Make sure your connected device is on and playing.
● Make sure you speaker is in AUX mode.
● Make sure the audio cable is correctly inserted.
● Increase the volume level on the device and speaker.
Poor sound quality from AUX source
● Reduce the volume level on the AUX source.
● Make sure the 3.5mm audio cable is fully inserted into the speaker and
device.
● Make sure your audio source and music file is not of poor quality.
Note:
1. Your speaker will power off automatically within 15 minutes if you did not
pair it with playback devices in order to save energy. You need to power on the
speaker again when you want to use it.
2. Bluetooth® compatibility note: C5 is compatible with most Bluetooth®
devices over different brands and models, but some individual Bluetooth®
devices may have compatibility problems with the C5. If you need further
assistance, please contact our technical customer service: 1-909-595-1200
(US).
3. If your speaker is paired with over 8 playback devices already, there will be a
2 or more second delay for scanning and pairing with new playback devices,
because your speaker needs to scan the previous paired devices first to re-pair
with them automatically. Simply thold the previous track and next track buttons
at the same time for 3 seconds to clean all the memory devices and restore
default settings.
