Bosch Smart Home Twinguard Abmessungen

FAQs for Twinguard Single Point Solution

Question

Answer

What is the Bosch Smart Home

Twinguard?

The Bosch Smart Home Twinguard is one of

the world's first 2-in-1 smoke alarms. It is a

combination device consisting of smoke

detector with Dual-Ray technology and air

quality sensor. With the Bosch Twinguard App,

you can be connected to your Twinguard at any

time, from the road or at home. So you can get

immediate information about smoke alarms in

your home on the go. In addition, you have

access to your air quality data at any time and

from anywhere. Further information on the

Bosch Smart Home Twinguard can be found

here in the corresponding data sheet and on

the product page.

How does the reset of the

Bosch Smart Home Twinguard

work?

To restore the factory settings, please proceed

as follows:

1. First remove at least one battery. Please wait

20 seconds or briefly press the control button of

your Twinguard again after removing the

battery. This will ensure that you can

successfully restore the factory settings.

2. Then reinsert the battery and press and hold

the control button while inserting.

3. The detector will now start with a fast flashing

orange light.

4. Release the control button briefly and then

immediately press the control button on the

detector again for at least four seconds until

you hear a short acoustic signal.

5. The Twinguard then restarts and a flashing

green light indicates that the factory settings of

your Bosch Twinguard have been successfully

restored.

How do I install the

Twinguard?

The Bosch Smart Home Twinguard can be

installed in just a few simple steps. All you need

is the Bosch Twinguard App, an already

installed gateway and the accessories included

in the packaging. After starting the Bosch

Twinguard App, it guides you through the

individual installation steps. The easiest way is

to take a look at the step-by-step instructions in

our installation video or download the operating

instructions here.

What exactly does the Bosch

Smart Home Twinguard come

with?

Detailed information on the scope of delivery

and the technical data of the Bosch Smart

Home Twinguard can be found on the product

page.

Which batteries can I use in

the Twinguard?

You will need six AA size alkaline batteries.

Lithium batteries must not be used for the

Twinguard. Please use only batteries from the

manufacturers Panasonic or Duracell. Please

carry out a test alarm after each battery

change, either via the Bosch Twinguard App or

by pressing the control button on the device

itself, in order to ensure that your smoke alarm

device functions properly.

How can I attach the Bosch

Smart Home Twinguard?

To attach the Bosch Smart Home Twinguard,

use the supplied dowels and screws. For more

information, refer to the instruction manual. The

Twinguard is not intended for adhesive

mounting.

I installed the Twinguard. Why

can't I see any air quality

measurements?

The air quality sensor must calibrate itself once.

After initial installation, the air quality sensor

takes up to two hours to perform initial

measurements. Within the first 48 hours after

commissioning, a recalibration is carried out in

order to optimise the quality of the recorded

data. Please note that after about 20 minutes

you should either refresh the screen or start the

app again so that the current data is displayed.

I would like to move my

Twinguard from one room to

another. How is that possible?

You can "move" a Twinguard from one room to

another. When disassembling or assembling

the hardware, please follow the instructions in

the operating manual. To ensure both the

predefined optimum air quality ranges and the

correct detector sensitivity in the event of a fire

in the new room, please carry out the following

steps in your Bosch Twinguard App:

1.) Remove the Twinguard from the app that

you want to install in another room

2).) Reset the detector to factory settings.3).

Note: If you move to a new room, you will lose

the history of the air quality data of the previous

room. The room can easily be renamed at any

time directly in the Bosch Twinguard App.

What significance do the room

types have?

As a smoke alarm and air quality sensor, the

Twinguard has various setting options that are

specified by the manufacturer and designed for

the corresponding rooms. Smoke alarms: The

sensitivity of the smoke alarm is determined by

the room types. For example, the Twinguard is

less sensitive to disturbances such as kitchen

fumes for the "kitchen" room type. In the room

types "bedroom" and "children's room" the

Twinguard Dual-Ray detector reacts with the

highest possible sensitivity. Air quality:

Depending on the type of room, different ideal

ranges are specified for the air quality

parameters. The ideal ranges for each room

type can be seen from the green areas in the

air quality diagram. For bedrooms, for example,

lower temperatures are provided as the ideal

range than for study rooms.

My Twinguard does not

connect to the gateway. What

can I do? I don't know.

If you are unable to connect your Twinguard,

please check the following:

1. Press the control button on the Twinguard for

more than four seconds. The Twinguard will

then try again to connect to the gateway.

2.Try bringing the Twinguard closer to your

gateway and restart the search. The range of

your gateway has approximately the same

range as your WLAN router.

3 Reset the Twinguard to factory settings and

restart the installation. You will find

corresponding instructions under "How can I

reset the Bosch Smart Home Twinguard to the

factory settings?

Does the Bosch Smart Home

Twinguard work even if it is

not operated with the App and

Gateway?

If the Twinguard is not operated as a smart

smoke detector with Internet connection, a

reduced range of functions is available to you.

In this case, the Twinguard can only be used as

a local smoke alarm to display fire alarms.

How are Twinguard updates

carried out?

Information about updating the firmware of your

Twinguard can be found in the app under:

"Settings -> Service -> Software updates" A

notification appears on the home screen of your

Bosch Twinguard App for important software

updates. Simply follow the instructions in the

app to install the available updates. To finalize

the update of your Twinguard, you must press

the control button of your detector manually and

directly on the device for 4 seconds within five

minutes of the update process. Press and hold

the button until an acoustic signal sounds and

the LED band that lights up goes out briefly.

Your Twinguard will then attempt to reconnect

to the gateway. The final green light on the LED

band indicates that the connection has been

successful. After updating your Twinguard,

perform a test alarm by pressing the control

button on the device itself. This is how you

ensure the proper functioning of your smoke

detector. If several Twinguards are installed,

please perform the update for each individual

device using the above steps.

Can I use the Smart Home

Controller (SHC) in

conjunction with the

Twinguard?

The Twinguard cannot currently be combined

or operated with other products from other

manufacturers. Thanks to highly developed

sensors, a high functional depth, intelligent

algorithms and its own app, the Twinguard is

able to react completely independently.

Where can I find the

performance declaration of the

Smart Home Twinguard?

Our declaration of performance or conformity

can be found here under here under "Technical

Data"

How does the Twinguard Eco

system work?

The Bosch Smart Home Twinguard, the

Twinguard App, the Gateway, your Router and

the Bosch Cloud together form an Eco-System.

Each integrated Twinguard sends air quality

data and smoke alarms to the installed

gateway. The gateway sends this data via your

router and Internet connection to your user

account in the Bosch Cloud and stores it there.

With the Bosch Twinguard App, you can access

all data provided by the Bosch Cloud from your

smartphone at any time. This includes, for

example, the history of your air quality data.

Which radio protocol does my

Twinguard system use?

Communication between Twinguard and

Gateway is encrypted using a ZigBee HA 1.2

protocol and proprietary, manufacturer-specific

protocol extensions.

Why do I need the Twinguard

Gateway?

The gateway of the Bosch Smart Home

Twinguard connects one or more Twinguards to

your router. Thanks to this connection, your

Twinguards are Internet-enabled and can be

controlled via the smartphone. The gateway

serves as a radio protocol converter from

ZigBee to Ethernet and forwards data from the

smoke detector to your user account in the

Bosch cloud. You can find more information

about the gateway here in the corresponding

data sheet and on the product page.

What exactly does the Bosch

Smart Home Twinguard Starter

Set come with?

Detailed information on the scope of delivery

and the technical data of the Bosch Smart

Home Twinguard Starter Set can be found on

the product page.

What is the maximum number

of Twinguards I can connect to

a Gateway?

You can currently connect up to 24 Twinguards

to a Gateway.

How can I reset the gateway to

the factory settings?

To restore the factory default, press the

embedded System button on the bottom of your

gateway with a pointed object for about five

seconds. While pressing the button, the third

LED flashes yellow. The gateway then restarts.

Will data be lost if the gateway

is reset to factory settings?

All gateway-relevant information about the

existing radio network is deleted. The radio

connection to the connected Twinguards and

the information about the connected

Smartphone are also deleted.

How are updates made to the

gateway?

Information about new updates can be found in

your Twinguard App under "Settings -> Service

-> Software Updates". A notification appears on

your App Homescreen for important software

updates. To update, simply follow the

instructions in the app.

How do I install the gateway?

The Twinguard Gateway can be installed in just

a few simple steps. All you need is the Bosch

Twinguard App and the accessories included in

the starter set packaging. After starting the

Bosch Twinguard App, it guides you through

the individual installation steps. The easiest

way is to take a look at the step-by-step

instructions here in our installation video or

download the user manual as a PDF file.

How can I connect additional

Twinguards to my Gateway?

After installing the first Twinguard, you will be

asked if you want to install another Twinguard.

Simply follow the instructions in the app.

Alternatively, you can integrate further

Twinguards at a later time via the app. Please

follow the instructions under "Menu -> Room

information -> Add new Twinguard".

Where in my home do I place

my gateway?

To ensure optimum radio contact with your

Twinguards, place your gateway as centrally as

possible in your home. The range of your

gateway varies depending on the type of

building, outside buildings on at least 100 m

outdoor area and inside buildings typically up to

the next floor. Zigbee radio connections have a

very similar range to WLAN, typically 15 meters

per floor. You should position your gateway as

far away from the WLAN router as possible to

ensure optimum radio connections to your

Twinguard. You can ensure this e.g. by using

the maximum distance of the supplied Ethernet

cable from the WLAN router to the gateway

(max. 1 meter). Alternatively you can increase

the distance even further by using e.g.

Powerline Communication Adapters (Ethernet

via home power network) or WLAN Repeaters

with Ethernet connection in your home, via

which you can also connect your gateway to

your router and thus integrate it into your home

network.

What is the range between

gateway and Twinguard?

The wireless range of the Twinguard Eco

system is very similar to the W-LAN signal of

your router. This typically reaches the next floor

within the house or outside a building (open-air

section) up to 100m. This can vary due to

local/structural conditions. Among other things,

reinforced concrete ceilings or underfloor

heating can impair the radio signal. Please

make sure that your gateway is positioned as

centrally as possible in your household.

According to which standards

is the Bosch Smart Home

Twinguard certified?

The Bosch Smart Home Twinguard is certified

according to the European standard EN

14604:2005 + AC:2008 and is therefore a

reliable lifesaver in your home.

What is the difference between

smoke alarms with Dual-Ray

technology and conventional

smoke alarms?

Smoke detectors with Dual-Ray technology

reliably protect thousands of industrial buildings

such as shopping centres, office complexes or

airports worldwide every day. The high-

precision technology reliably detects even the

smallest smoke particles. Dual-Ray technology

works with two LEDs in the blue and infrared

range. The result is highly reliable fire detection

with the lowest possible number of false

alarms.

Dual-Ray technology has an ISP algorithm (ISP

= Intelligent Signaling Processing) based on

Bosch's decades of experience in the field of

professional fire detection.

Is there a smoke alarm

obligation in my federal state?

All German federal states have a smoke alarm

obligation, which will be implemented

nationwide by 2020 at the latest. Detailed

information on the regulations in the individual

federal states can be found here. In Austria

there are regulations for new buildings,

conversions and existing buildings in almost all

federal provinces. Often these regulations even

apply to all common rooms in your home.

Why should I use a smoke

detector?

In case of doubt, a smoke alarm can save lives.

In Germany alone, there are about 6,000

serious burns every year. Approximately 80% of

all fire accidents occur in private homes. About

70% of affected burn victims are surprised

during sleep at night. A smoke alarm detects

and reports fire hazards at an early stage and

can thus prevent accidents and injuries.

What is the advantage of the

automated call?

No. The fire department is not called directly by

the Bosch Smart Home Twinguard. A call to the

fire brigade must always be made manually via

you. You can call the fire department directly

from the app in the event of a fire. The valid

emergency number for the respective country

selection is automatically stored.

What is the heartbeat

function?

Your Bosch Smart Home Twinguard

continuously carries out a self-diagnosis, if

something is wrong, you will be informed. The

Twinguard virtually checks its own heartbeat -

so you can always be sure that your Twinguard

smoke detector is working reliably. Up to three

times a day, from 19:00 to 01:00 the following

day, you can also see this "Hearbeat". This is

indicated by a blue light pattern on the

surrounding LED strip. A brightness sensor

activates the heartbeat at a defined light

transition from light to dark. If, for example, you

switch off the light in a room when leaving the

room or before falling asleep, your Twinguard

will show you that it continues to pay attention.

If a visual heartbeat has been performed on the

detector, the next visual heartbeat will be

performed on the detector no earlier than one

hour later and no more than three times a day.

You can also deactivate this visual function via

the Bosch Twinguard App. Don't worry, the self-

diagnosis will continue.

What does the pre-alarm

function mean?

The pre-alarm can be used to draw your

attention to an incipient fire by means of a

signal with reduced volume. It supports you in

taking early measures to eliminate the cause of

the pre-alarm and thus avoid a main alarm as

far as possible. In the event of a pre-alarm, no

automated call is made. You can also

deactivate this function via the Bosch

Twinguard App.

What does the night

mode function mean?

The Twinguard has the night mode function.

Here, non-urgent information such as an

incipient battery warning is postponed to the

next day. Thus, the detector does not disturb

you unnecessarily at night with a battery

warning that can be postponed to the daytime

hours. Don't worry, the battery still has enough

power at this time to move the warning without

hesitation. In addition, your Bosch Twinguard

App informs you about the imminent battery

change. So you have enough time to buy new

batteries in time.

The night mode is active from 20:00 to 08:00 on

the following day.

How long is the battery life?

The Twinguard App clearly displays the battery

status of all detectors. This can be found in the

menu -> Rooms. The typical battery life is two

years.

If the battery capacity of a detector drops below

a critical level, you will also receive a push

message and a red info bar will appear on your

Home screen. This info bar is not hidden until

the battery has been replaced.

Information about the test

alarm

With the Twinguard, you can carry out a test

alarm conventionally via the control button on

the detector or via the app. In this case, the

alarm is always performed at a reduced volume

for only one Twinguard. If the test result is

positive, a blue light is displayed on the rotating

LED strip for about one second.

We recommend to carry out monthly test

alarms. If the test alarm via the app is not

successful, please perform a test alarm on the

detector manually using the control button. If

this is also not successful, please contact our

customer service immediately.

It may be necessary to replace the device

immediately. Please note that a test alarm can

only be triggered via the Twinguard App if you

are in the same W-Lan network with your

smartphone that your Twinguard is connected

to. Another note: After a test alarm has been

executed, the detector is muted for 10 minutes

and indicates this by the flashing of the red

LED. You can therefore use this function

proactively if you suspect an imminent false

alarm, e.g. if you expect a lot of smoke or water

vapour in the kitchen while cooking. The

EN14604 standard, which applies to smoke

detectors, is based on one test alarm per week

What is the advantage of the

different sensitivities

depending on where I installed

the Twinguard?

During commissioning, your Twinguard is

always assigned the optimum sensitivity for a

room. The Twinguard has three different

sensitivity levels (low, medium, high) which are

automatically adjusted according to the

selected room.

For example, a bedroom or children's room has

a very high sensitivity, which reports a fire

quickly and reliably in the event of a fire.

Similarly, a kitchen is assigned a lower

sensitivity, since many disturbance variables

can occur here, e.g. due to cooking (water

vapour).

Can the Bosch Smart Home

Twinguard also be used as a

carbon monoxide warning

device?

At present, the Bosch Smart Home Twinguard

can only be used as a smoke detector and for

air quality measurement, but not as a carbon

monoxide detector. The current range of

functions does not include so-called fire gas

detection.

How is air quality measured?

The Bosch Smart Home Twinguard

continuously measures air quality.

Temperature, relative humidity and air purity

(detection of volatile organic compounds) are

taken into account. Put simply, volatile organic

compounds (VOCs) are things that you can

perceive with your sense of smell.

How does the Bosch Smart

Home Twinguard calculate

optimum air quality?

A specially developed algorithm analyzes the

measured individual parameters and interprets

them optically as corresponding leaf symbolism

for the room in question. The Twinguard App

has an optimal air quality range for different

room types, e.g. bedrooms, based on scientific

studies. These are used as references.

Why is my air quality data

stored?

Your air quality data is stored in the backend of

your user account in the Bosch Cloud so you

can access it anytime, anywhere. With the help

of your air quality history, you can derive

patterns for the future to ensure a healthy

indoor climate in advance.

What happens if the optimum

range is exceeded or not

reached?

The Twinguard App notifies you and gives you

recommendations if the air quality in a room is

outside the optimum range. These notifications

can be activated and deactivated. These are

deactivated in the factory setting. The

notification intervals can also be adjusted

manually.

Where can I get further

information on air quality?

More detailed information about air quality

including some tips & tricks can be found

here

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