If a problem occurs while you are using this product, resolve it by using
the following methods:
Troubleshooting
Problem Check Action
The screen
is blank.
Is the head display
cable connected
correctly?
Check that the head display
cable is connected correctly,
and that the connector is fully
inserted.
Is the AiRScouter
turned off?
Press the power button to turn
the AiRScouter on.
Is the internal battery
for the control box
discharged?
Connect the AC adapter to the
AiRScouter to charge the
internal battery.
Are both the internal
battery and the
external battery
discharged?
Connect the AC adapter to the
AiRScouter to charge the
internal battery. Alternatively, try
using a charged external battery.
Is the resolution of
the input device set
to the input resolution
of the AiRScouter?
Check the product specification
and set the resolution of the
input device to the input
resolution of the AiRScouter.
Is the video input
cable connected
correctly?
Disconnect the cable from the
AiRScouter and from the input
device, and then reconnect it.
Pressing and
holding the
power button
does not
switch the
control box
off.
- Press and hold the power button
for eight seconds to force the
power to turn off.
The image
has frozen.
Is the video input
cable connected
correctly?
Disconnect the cable from the
control box and the input device,
and then reconnect it.
- Reset the control box by
powering it off and back on
again. Press and hold the power
button for eight seconds until the
control box powers off, and then
press the power button to turn
the control box back on.
The internal
battery
cannot
charge.
Is the internal battery
overheating?
If the internal battery overheats
from continuous use or for any
other reason, it cannot charge
even when the AC adapter is
plugged in (the external power
LED flashes quickly). Unplug the
AC power cord and check the
amount of charge on the internal
battery LED. After the battery
has cooled down, reconnect the
power cord to resume charging.
Is the external
environment suitable
for charging?
Charging is possible in an
environment with temperature
between 10 and 33 °C.
Is the AiRScouter
turned on?
Turn the AiRScouter off while
charging the internal battery.
Is the internal battery
over-discharged?
If the internal battery has been
left unused at a low or zero
charge for too long, it may be
over-discharged. An over-
discharged battery cannot be
recharged and must be
replaced. Contact your Brother
dealer for more information
about purchasing a replacement
battery.
The internal
battery
cannot be
charged
from an
external
battery.
- Connect the AC adapter to the
AiRScouter to charge.
There is
no power
supply,
even when
an external
battery is
connected
(the external
power LED
(orange)
does not
light).
Does the external
battery provide the
current of at least
1A?
Use an external battery that
provides a voltage of 5 V DC
and current of at least 1 A.
If, after reading the troubleshooting tips, you are unable to resolve your
problem, visit the Brother Solutions Center at support.brother.com
The internal
battery
discharges
almost
immediately.
Is the internal battery
fully charged?
Fully charge the internal battery
before using it.
Does the internal
battery discharge
very quickly after it
was fully charged?
The internal battery has reached
the end of its service life and
must be replaced. Contact your
Brother dealer for more
information about purchasing
a replacement battery.
The edges or
corners of
the image on
the display
screen are
not visible.
Is the head display
unit adjusted
correctly?
Adjust the position and angle
of the flexible arm and head
display until you can see the
complete image.
The display
screen is
blurry.
Is the focal length
adjusted correctly?
Turn the focus adjustment dial
on the head display right and left
to adjust the focal length.
The display
screen is
too dark,
or too bright.
Is the brightness set
correctly?
Press the brightness button to
adjust the brightness.
The display
screen is too
dark to see.
Is the current
environment
extremely bright?
Check whether direct sunlight is
getting in, and whether anything
in the surrounding area is
emitting extremely bright light.
The full
image is not
displayed on
the screen.
Is the zoom mode set
to Enlarge?
Press the mode button.
The image
displayed on
the screen is
too small.
Is the zoom mode set
to Reduce?
Press the mode button.
The image
displayed
appears
to have dirt
on it.
Is there dirt on the
lens of the head
display unit?
Clean the lens of the head
display unit with a soft cloth.
If you are using a
camera as an input
device, is there dirt on
the lens of the
camera?
Clean the lens of the camera.
The fit of the
head band
feels loose.
Are you using the
rear band?
Use the rear band to tighten the
head band.
Is the fit still loose
when you are using
the rear band?
If the head band has been over-
stretched, it will not return to its
original shape and may have to
be replaced. Contact your
Brother dealer for more
information on purchasing a
replacement part.
The head
band fits
poorly on the
head when
wearing
glasses.
Does the head band
touch the arms of
your glasses?
If possible, use glasses with
curved arms (that follow the
shape of the ears) so that they
do not touch the head band.
The
movement
of the
flexible arm
is too tight or
too loose.
Has the tightness of
the ball joint been
adjusted?
Turn the dials of the ball joints
between the flexible arm and the
head band, and between the
flexible arm and the head
display, to adjust their tightness.
Problem Check Action
