BT 4G Assure Bedienungsanleitung

Let’s get started

4G Assure

Set up guide

Hello What’s in the box

Welcome to your 4G Assure.

Once you’re set up you’ll never lose business

because of a lost connection. If you’re new

to BT broadband, plug in 4G Assure to get

online straight away, no need to wait for your

broadband line to be activated.

What’s in this guide

Set up and get connected 4

What your dongle and hub lights mean 6

Check your 4G signal strength 8

Get more with the BT Business app 9

Need some help? 10

Other information 11

4G Assure dongle

(SIM card inside)

You’ll need to make sure your hub is plugged

in and switched on before setting up your new

dongle. For how to get set up, see page 4.

USB docking station

1. Business Hub 3. IP phone or other kit2. 4G Assure

Ordered a bundle? Set things up in this order.

Get to know your 4G Assure

USB docking station

USB connector

USB dock

Light

See page 6 for what

the light means.

Dongle

USB connector

Removable cap

Set up and get connected

Setting up 4G Assure is quick and easy. You’ll need a Business Smart Hub

or Business Hub 5 before you can use your 4G Assure.

Remember you can get connected and online straight away, even if your

broadband hasn’t been activated yet. Here’s how to set up:

Set up your hub

Plug in your hub and switch

it on by pressing the power

button on the back.

When the hub’s lights are on,

it’s ready. If you get stuck, see

your hub’s set up guide.

Connect your devices

Now you’re online and up and

running, connect your devices.

You’ll need the hub’s wireless

network name and password.

They’re on the back of the hub,

and it will be called something

like BTBHub6-ABCD.

Set up your dongle

Connect the USB docking

station to the USB port on your

hub, then plug the dongle into

the docking station.

Your hub is ready when

the lights turn steady blue

or purple.

Always keep your 4G Assure

plugged into your hub to avoid

any loss of connection.

1 2 3

Connect to your

hub’s wireless:

Select your wireless network:

BTBHub6-ABCD

Enter your wireless password:

8888wwwwwWWW

Admin password for

Hub Manager:

8888WWWW

The password

is case sensitive.

Only use the plug

that came with

your hub.

USB port.

Power

button.

USB docking

station.

Using Guest Wi-Fi?

Guest Wi-Fi isn’t available

when connected via your

4G Assure, only when you’re

connected via broadband

(the hub light will be blue).

What your dongle and hub lights mean

No light

The dongle isn’t plugged

into the docking station

or the hub isn’t on

Make sure your hub is on,

then plug the dongle into

the docking station.

Green light ashing twice

every two seconds

The dongle is ready

Your dongle is working

normally and you don’t

need to do anything.

Blue light ashing once

every two seconds

The dongle is connecting

to the 4G network

Give it a minute or two – if

it doesn’t connect, see how

to check your signal on

page 8.

Steady blue light

The dongle is connected

to the 4G network

Your dongle is working

normally.

Dongle

Steady blue light

Your dongle is connected to the

hub and the hub is working on the

broadband network

Your dongle will kick in if there’s

something wrong with your

broadband connection.

Steady purple light

Your dongle is connected to the

hub and the hub is working on the

4G network

Your hub and dongle are working

normally. We may call you if we

notice any problems with the

broadband network.

Hub

Business Smart Hub

Business Hub 5

Business Smart Hub

Business Hub 5

Check your 4G signal strength

To get the most from your 4G Assure, it’s important to have a strong 4G signal.

Remember: you need a BT Business Smart

Hub or BT Business Hub 5 with its power

on before you can use your dongle. Your

dongle won’t work with a dierent kind of

router or a dierent BT hub.

Business Hub 5Business Smart Hub

1Make sure your dongle is plugged into the docking station and the

docking station is connected to your hub (see page 5).

2Open a web browser – i.e. Chrome, Safari etc – and type

btbusinesshub.home/4gassure into the address bar to open

Hub Manager.

3If prompted, enter the Admin password – it’s on the settings card

on the back of your hub.

4 Check the mobile signal level. If it’s weak (one bar or below), try

moving the dongle and docking station to a new position to

improve the signal strength.

It’s best near a window as walls and structures can aect the signal.

Having the shortest distance between 4G Assure and the outside

will give you the best connection.

Your signal will instantly update on the Hub Manager as you move

your 4G Assure, helping you to identity the best position for 4G signal.

Get more with the BT Business app

The BT Business app makes it easy to manage your BT

account and get help if you need it. You can also check your

connection status.

Use it to:

• track or change an order and get updates about its status

• check or change an engineer appointment

• view your bills and manage payments

• get help with your business services

• track a fault

• check your broadband speed.

If you can’t nd what you need, you can chat with us, or log in to your

Business account at bt.com/business/myaccount

Download the BT Business app

Need some help?

Get help from the app

Download the BT Business app for more help. See page 9.

Go to bt.com/business/4GAssurehelp

It’s the quickest and easiest way to get help, all day, every day.

Chat to us at bt.com/bbchat

We’re here to help Monday to Friday, between 8am and 8pm.

Get help from other users

Join the conversation in the Business Community Forum at

business.forums.bt.com

Call us

If you need to talk, give us a ring on 0800 800 154. Make sure

you’re next to your hub and dongle with a computer or device if

you call.

Andere Handbücher für 4G Assure

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