Cadillac 2014 ELR Stücklistenhandbuch

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Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-

Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13

IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains

owner assistance information and GM's participation in an Alternative Dispute Resolution Program.

Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure

to keep it with your vehicle if you sell it so future owners will have the information.

Owner's Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors.

Part No. 23128516 A First Printing

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Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-

Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13

Black plate (3,1)

Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-

Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13

2014 Cadillac ELR Limited Warranty

and Owner Assistance Information

Important Message to

Owners... ....................... 1

GM's Commitment . . . . . . . . . . . . . . 1

Owner Assistance . . . . . . . . . . . . . . . 1

GM Participation in an Alternative

Dispute Resolution Program . . . 1

Warranty Service–United States,

Canada and Mexico . . . . . . . . . . . 1

Warranty Coverage at a

Glance ......................... 2

New Vehicle Limited Warranty . . . 2

Emission Control System

Warranty....................... 2

New Vehicle Limited Warranty . . .3

What Is Covered . . . . . . . . . . . . . . . . 3

What Is Not Covered . . . . . . . . . . . . 7

ELR-Specific Warranty . . . . . . . . . 10

What Is Covered . . . . . . . . . . . . . . . 11

Cadillac ELR Coverage . . . . . . . . 11

What Is Not Covered . . . . . . . . . . 12

Things to Know About the New

Vehicle Limited Warranty . . . . 13

Warranty Repairs –Component

Exchanges . . . . . . . . . . . . . . . . . . . 13

Warranty Repairs –Recycled

Materials ..................... 13

Tire Service . . . . . . . . . . . . . . . . . . . . 13

Aftermarket Engine

Performance Enhancement

Products and Modifications . . . 13

After-Manufacture

“Rustproofing”. . . . . . . . . . . . . . . . 14

Paint, Trim, and Appearance

Items . . . . . . . . . . . . . . . . . . . . . . . . . 14

Vehicle Operation and Care . . . 14

Maintenance and Warranty

Service Records . . . . . . . . . . . . . . 14

Chemical Paint Spotting . . . . . . . 15

Warranty Coverage –

Extensions . . . . . . . . . . . . . . . . . . . 15

Warranty Service —Foreign

Countries . . . . . . . . . . . . . . . . . . . . . 15

Permanent Relocation . . . . . . . . . 16

Original Equipment

Alterations . . . . . . . . . . . . . . . . . . . . 16

Recreation Vehicle and Special

Body or Equipment

Alterations . . . . . . . . . . . . . . . . . . . . 16

Pre-Delivery Service . . . . . . . . . . . 17

Production Changes . . . . . . . . . . . 17

Emission Control Systems

Warranty ...................... 18

What Is Covered . . . . . . . . . . . . . . . 18

How to Determine the

Applicable Emissions Control

System Warranty . . . . . . . . . . . . . 18

Federal Emission Control

System Warranty . . . . . . . . . . . . . 18

California Emission Control

System Warranty . . . . . . . . . . . . . 19

Emission Warranty Parts List . . .23

Replacement Parts . . . . . . . . . . . . 26

Maintenance and Repairs . . . . . . 26

Claims Procedure . . . . . . . . . . . . . . 27

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Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-

Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13

2014 Cadillac ELR Limited Warranty

and Owner Assistance Information

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . . . 29

State Warranty

Enforcement Laws . . . . . . . . . . . 31

Warranty Information for

California Only . . . . . . . . . . . . . . . 32

Special Coverage Adjustment

Programs Beyond the Warranty

Period . . . . . . . . . . . . . . . . . . . . . . . . 33

Customer Assistance Offices . . .34

Customer Assistance for Text

Telephone (TTY) Users . . . . . . . 35

Roadside Assistance

Program ...................... 36

Courtesy Transportation

Program ...................... 37

Black plate (1,1)

Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-

Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13

Important Message to Owners... 1

GM's Commitment

GM is committed to ensuring

satisfaction with your new vehicle.

Your dealer also wants you to be

completely satisfied and invites you

to return for all your service needs,

both during and after the warranty

period.

Owner Assistance

The dealer is best equipped to

provide all your vehicle's service

needs. Should you ever encounter a

problem that is not resolved during

or after the limited warranty period,

talk to a member of dealer

management. Under certain

circumstances, GM and/or GM

dealers may provide assistance

after the limited warranty period has

expired when the problem results

from a defect in material or

workmanship. These instances will

be reviewed on a case-by-case

basis. If the issue has not been

resolved to your satisfaction, follow

the Customer Satisfaction

Procedure on page 29.

We thank you for choosing GM.

GM Participation in an

Alternative Dispute Resolution

Program

See Customer Satisfaction

Procedure on page 29 for

information on the voluntary,

non-binding Alternative Dispute

Resolution Program in which GM

participates.

Warranty Service–United

States, Canada and Mexico

The selling dealer has invested in

the proper tools, training, and parts

inventory to ensure that any

necessary warranty repairs can be

made to your GM vehicle. GM

requests that the vehicle be

returned to the selling dealer for all

warranty repairs. If a situation or

event occurs where you are

significantly inconvenienced, an

authorized GM dealer can make the

warranty repairs. However, in the

event the dealer is not able to

perform the repair due to the special

tool and training requirements,

contact the Customer Assistance

Offices on page 34. If you are

unable to return to the selling

dealer, contact a GM dealer in the

United States, Canada, or Mexico

for warranty service.

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Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-

Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13

2 Warranty Coverage at a Glance

The warranty coverages are

summarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper (Includes

Tires)

.Coverage is for the first 4 years

or 50,000 miles, whichever

comes first.

Powertrain

.Coverage is for the first 6 years

or 70,000 miles, whichever

comes first.

Sheet Metal

.Corrosion coverage is for the

first 4 years or 50,000 miles,

whichever comes first.

.Rust-through coverage is for the

first 6 years, unlimited mileage.

Emission Control System

Warranty

For light duty trucks, see “How to

Determine the Applicable Emissions

Control System Warranty”under

Emission Control Systems Warranty

on page 18 for more information.

Federal

.Gasoline Engines

‐Defects and performance for

cars and light duty truck

emission control systems are

covered for the first 2 years or

24,000 miles, whichever

comes first. From the first

2 years or 24,000 miles to

4 years or 50,000 miles

defects in material or

workmanship continue to be

covered under the New

Vehicle Limited Warranty

Bumper-to-Bumper coverage

explained previously. Specified

major components are

covered for the first 8 years or

80,000 miles, whichever

comes first.

California

.Gasoline Engines

‐Defects and performance for

cars and trucks with light duty

or medium duty emission

control systems are covered

for the first 3 years or

50,000 miles, whichever

comes first.

‐Specified components for cars

or light duty trucks equipped

with light duty or medium duty

truck emission control systems

are covered for the first

7 years or 70,000 miles,

whichever comes first.

Important: Some California

emission vehicles may have special

coverages longer than those listed

here. See “California Emission

Control System Warranty”under

Emission Control Systems Warranty

on page 18.

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Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-

Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13

New Vehicle Limited Warranty 3

GM will provide for repairs to the

vehicle during the warranty period in

accordance with the following terms,

conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehicles

registered in the United States and

normally operated in the United

States or Canada, and is provided

to the original and any subsequent

owners of the vehicle during the

warranty period.

Repairs Covered

The warranty covers repairs to

correct any vehicle defect, not slight

noise, vibrations, or other normal

characteristics of the vehicle related

to materials or workmanship

occurring during the warranty

period. Needed repairs will be

performed using new,

remanufactured, or refurbished

parts.

No Charge

Warranty repairs, including towing,

parts, and labor, will be made at

no charge.

Obtaining Repairs

To obtain warranty repairs, take the

vehicle to a Cadillac dealer facility

within the warranty period and

request the needed repairs.

Reasonable time must be allowed

for the dealer to perform necessary

repairs.

Warranty Period

The warranty period for all

coverages begins on the date the

vehicle is first delivered or put in

use and ends at the expiration of

the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for

4 years or 50,000 miles, whichever

comes first, except for other

coverages listed here under “What

Is Covered”and those items listed

under “What Is Not Covered”later in

this section.

Powertrain Coverage

The powertrain is covered for

6 years or 70,000 miles, whichever

comes first, except for other

coverages listed here under “What

Is Covered”and those items listed

under “What Is Not Covered”later in

this section.

Engine Coverage includes: All

internally lubricated parts, engine oil

cooling hoses and lines. Also

included are all actuators and

electrical components internal to

the engine (e.g., Active Fuel

Management Valve Lifter Oil

Manifold) cylinder head, block,

timing gears, timing chain, timing

cover, oil pump/oil pump housing,

OHC carriers, valve covers, oil pan,

seals, gaskets, manifolds, flywheel,

water pump, harmonic balancer,

engine mount, turbocharger, and

supercharger. Timing belts, and

other associated components

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Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-

Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13

4 New Vehicle Limited Warranty

required in the timing belt service

replacement procedure are covered

until the first scheduled

maintenance interval.

Exclusions: Excluded from the

powertrain coverage are sensors,

wiring, connectors, engine radiator,

coolant hoses, coolant, and heater

core. Coverage on the engine

cooling system begins at the inlet to

the water pump and ends with the

thermostat housing and/or outlet

that attaches to the return hose.

Also excluded is the starter motor,

entire pressurized fuel system

(in-tank fuel pump, pressure lines,

fuel rail(s), regulator, injectors, and

return line) as well as the Engine/

Powertrain Control Module and/or

module programming.

Drive Systems Coverage

includes: All internally lubricated

parts, final drive housings, axle

shafts and bearings, constant

velocity joints, propeller shafts, and

universal joints. All mounts,

supports, seals, and gaskets as

well as any electrical components

internal to the drive axle. Also

covered are any actuators directly

connected to the drive axle (e.g.,

front differential actuator).

Exclusions: Excluded from the

powertrain coverage are all wheel

bearings, drive wheel front and rear

hub bearings, locking hubs, drive

system cooling, lines, hoses,

radiator, sensors, wiring, and

electrical connectors related to drive

systems as well as any drive system

control module and/or module

programming.

Tire Coverage

The tires supplied with your vehicle

are covered by General Motors

against defects in material or

workmanship under the

bumper-to-bumper warranty

coverage. Wear-out is not

considered a defect, and it may

occur before the vehicle warranty

expires. In this case, the owner is

responsible to purchase

replacement tires, or seek coverage

solely from the tire manufacturer.

For vehicles within the

bumper-to-bumper warranty

coverage, defective tires will be

replaced on a prorated adjustment

basis according to the following

mileage-based schedule:

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Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-

Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13

New Vehicle Limited Warranty 5

Mileage Replacement Percentage Covered

by GM

0-12,000 100%

12,001-36,000

Sliding scale starting at

67% at 12,001, proportionately

falling (1.96%/1,000 miles) to

20% at 36,000 miles

36,001-50,000 20% (Cadillac)

50,001+ 0% (Cadillac)

Examples:

Miles Coverage

6,000 100%

12,000 100%

12,001 67%

18,000 55.25%

24,000 43.5%

30,000 31.75%

36,000 20%

48,000 20% Cadillac

This schedule applies to the price of

the tires only. GM will cover 100% of

the cost to mount and balance the

tires replaced under warranty for the

full bumper-to-bumper warranty

period.

After your New Vehicle Limited

Warranty expires, you may still have

prorated warranty coverage on your

original equipment tires by the tire

manufacturer. Contact your GM

dealer or the tire manufacturer of

the brand of tires on your vehicle for

more information. The following is a

list of current tire manufacturer's

websites and toll-free customer

assistance numbers.

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Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA-

Localizing-U.S.-6329498) - 2014 - CRC - 9/30/13

6 New Vehicle Limited Warranty

Tire Companies

Company Website Toll-Free Number

Bridgestone Americas Tire

Operations, LLC

www.bridgestonetire.com 1-800-356-4644

When a tire is removed from service

due to a covered warranty condition

under a tire manufacturer's limited

warranty program, you may be

eligible for a tire replacement or a

comparable new tire on a prorated

basis.

The tire manufacturer's limited

warranty program, which can be

obtained by calling or visiting the

tire manufacturer's website or any

authorized dealer, is in lieu of all

other remedies or warranties,

expressed or implied, arising by

law or otherwise, including fitness

for a particular purpose or

merchantability. The tire

manufacturers expressly disclaim

liability for indirect, special,

incidental, or consequential

damages, lost profit, loss of

business, loss of goodwill, loss of

reputation, punitive or any other

damage, cost, or loss of any kind.*

*Some states do not allow the

exclusion or limitation of incidental

or consequential damages, so the

above limitations or exclusion may

not apply to you.

Accessory Coverages

Most GM parts and accessories

sold and permanently installed on a

GM vehicle by a GM Dealer or GM

approved Accessory Distributor/

Installer (ADI) prior to delivery will

be covered under the applicable

portion (Bumper-to-Bumper,

Powertrain, etc.) of the New Vehicle

Limited Warranty.

In the event GM accessories are

installed after vehicle delivery,

or are replaced under the New

Vehicle Limited Warranty, they will

be covered, parts and labor, for the

balance of the applicable portion of

the New Vehicle Limited Warranty,

but in

no event less than 12 months/

unlimited miles.

GM accessories sold over the

counter, or those not requiring

installation, will continue to receive

the standard GM Dealer Parts

Warranty of 12 months from the

date of purchase, parts only.

GM Licensed and Integrated

Business Partner (IBP) Accessories

are covered under the

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