Centrepoint Technologies TalkSwitch 48 Bedienungsanleitung

Connecting To TalkSwitch

Quick Guide

Suggested Configuration

Rear Panel Connections

Connecting Devices

Connecting Phones

Wiring Phones

Single Line Phones

Two Line Phones (option 1)

Two Line Phones (option 2)

Multi-Line Phones

Connecting Faxes

Choose a Method

Dedicated Fax Line

Distinctive Ring Fax Detection

Automatic Detection via the Auto Attendant

Connecting Phones, Faxes & Devices

Table of Contents

Connecting To TalkSwitch

Quick Guide

Suggested Configuration

This shows the default connections to the TalkSwitch 48

and TalkSwitch 24 models.

Call Handling

Additional call handling capabilitities can be added by

installing the TalkSwitch Software.

LAN

Music-on-Hold

3.5mm jack

P.A.

3.5mm jack

‘E1’ jack to

Extension 111

‘E2’ jack to

Extension 112

‘E3’ jack to

Extension 113

‘E4’ jack to

Extension 114

‘E5’ jack to

Extension 115 ‘E6’ jack to

Extension 116

‘E7’ jack to

Extension 117

‘E8’ jack to

Extension 118

Incoming

Phone Lines

L1 to L4

Remote Extensions 211, 212 ... 218

Serial Connection to PC

Computer via the RS323 serial

cable

USB connection to PC Computer

See pg 7 of the User Guide

AC connection to power outlet

Memory Card Slot for Voicemail

Expansion

*** *

*TalkSwitch 48 models only.

(receptionist)

Suggested Configuration

TalkSwitch Back Panel:

Connections from the TalkSwitch to all your telephone devices and computer, you need not add all of the phones

The fax machine should be put into local extension ‘E8’ for a TalkSwitch 48, or ‘E3’ for the TalkSwitch 24 model.

Default Equipment Settings:

Simply connect the Talkswitch to your phone system (as shown below).

Your phone system will do the following:

· An incoming call on any line will ring all local

extensions.

· A receptionist can manually transfer calls to local

extensions or voicemail.

· Every local extension gets a voicemail box.

· Extension 114 (E4) works during a power failure.

What will my phone system do?

TalkSwitch 24

2 Lines In (L1/L2 and L2 only)

4 Local Extensions (E1 - E4 only)

No Lan Connection

No Voicemail Memory Slot

TalkSwitch 48 LS and NLS

4 Lines In (as shown)

8 Local Extensions (as shown)

LAN Connection

Voicemail Memory Slot

Model Differences

Additional Call Handling Capabilities can be

added by installing the TalkSwitch Software.

(fax)

Connecting To TalkSwitch

Quick Guide

TalkSwitch

System

Connecting Devices

Move the TalkSwitch to a location where it can be attached to incoming telephone lines and your telephone devices.

Connect phone devices as shown in the “Suggested Configuration” above; this corresponds to the TalkSwitch default

settings.

The TalkSwitch does NOT need to remain connected to the computer - only when changing configuration settings.

Here are a few things to consider when placing your TalkSwitch

Location

Check out the location of electrical wall outlets and

telephone jacks in the room. Place TalkSwitch close

enough to these items using your AC Adapter and

telephone cords.

Incoming Phone Lines

Choose a convenient wall jack for you to attach

to your TalkSwitch. Then connect your telephone

lines in the following manner:

- Connect the first incoming phone line to L1/L2.

- Connect the second to L2.

TalkSwitch 48-LS users can then connect

remaining lines to L3/L4 and L4. If you have 2

lines out of 1 phone jack, you can plug it into the

L1/L2, and L3/L4 jacks.

Local Extensions

Plug each internal telephone into

lines E1 through E8 consecutively.

Make sure the fax line has been put

into E8 or E3.

It is a good idea to connect E4

to a phone, as this is the only

extension that will work during a

power failure.

Music on Hold

Connect the 1/8" (3.5mm) phono connector from the

music jack to an audio source such as CD player, radio,

tape player, or computer sound card.

Need Help Wiring?

Need help wiring your house or small office?

Not sure where all the jacks are, or what colours of

wires you should use? Need to do some rewiring?

Make the most out of your phone system with our

“Home Wiring” Quick Guide.

On the web? Click here to see the “Home

Wiring” Quick Guide.

Wiring Diagram

Connecting Phones

Quick Guide

Wiring Phones

E1 E2 E3 E4

TalkSwitch Jacks

Incoming

Phone Lines

Call Handling:

All incoming calls will be routed to the individual

phones by the TalkSwitch. All call handling such as

call forwarding, transferring, voicemail etc., is done

by the TalkSwitch.

NOTE: Incoming lines are not directly connected to

any of the local extensions, instead the software

determines which incoming lines are routed to what

local extensions.

By default all incoming lines ring all local

extensions. How you change the default software

settings will depend upon the types of phones you

use and how you decide to wire them

Wiring to TalkSwitch From Phone Lines

RJ-11 cable to incoming phone lines.

To Phones

RJ-11 cable to phones lines.

TalkSwitch 48-LS - Rear Panel

Use the following

pages to determine

how to connect

single line, two line,

and multi-line

phones.

Extension: 111 113

112 114

To Phones

E1 E2 E3 E4

Extension 111

phone not shown

Extension 112 Extension 113 Extension 114

Single Line Phone

E1 E2 E3 E4

TalkSwitch Jacks

Incoming

Phone Lines

Extensions 111 112 113 114

Call Handling:

This is the simplest set up where each phone is

connected to a single extension. A call transferred

to extension 111 will ring the phone connected on

TalkSwitch jack E1; similarly a call transferred to

extension 112 will ring the phone on jack E2,

extension 113 will ring E3, etc.

All functionality including transferring calls,

forwarding calls, and voicemail, is handled by the

TalkSwitch. Even the most basic of phones

therefore, once connected to the TalkSwitch, will

inherit the capabilities of the TalkSwitch.

Wiring Diagram

Phone Wiring

Connecting Phones

Quick Guide

Ext 111

to TalkSwitch Jack E1

“To Tel. Line”

Each phone is connected to a single line

RJ-11 cable. The jacks at the end of the

cables should have two pins, although a

2 line / 4 pin cable will also work.

Single Line RJ-11 Jack

Pin 1

Pin 2

Two Line Phone - Option 1

E1 E2 E3 E4

TalkSwitch Jacks

Incoming

Phone Lines

Extensions 111 and 112

Call Handling:

TalkSwitch extensions 111, and 112 are wired to a

two line phone. When a call is transferred to

extention 111, line 1 on the phone will show as

active; similarly calls on extension 112 will show

line 2 as active.

Through the software, you may configure each

incoming line to ring any given number of

extensions, including all the extensions. However,

be careful if incoming line 1 is configured to ring

both extensions 111, and 112. An incoming call will

ring both phone lines at the same time. Instead

configure incoming line 1 to ring extension 111, and

line 2 to ring extension 112.

Wiring Diagram

Phone Wiring

Connecting Phones

Quick Guide

Ext 112

to Jack E2

Ext 111

to Jack E1

“To Tel. Line L1 or L1/ L2”

“To Tel. Line L2”

Each phone line is connected to a single

line RJ-11 cable. The jacks at the end of

the cables should have two pins as shown

below.

Single Line RJ-11 Jack

Two line phones must have

these two phone jacks labeled

“L1/L2” and “L2”. The jack

labeled “L1/L2” will have 4 pin

connectors and the “L2” jack will

have 2 pin connectors.

Pin 1

Pin 2

Two Line Phone - Option 2

E1 E2 E3 E4

TalkSwitch Jacks

Incoming

Phone Lines

Extensions 111 and 112

Line Splitter

Call Handling:

TalkSwitch extensions 111, and 112 are wired to a

two line phone using a line splitter. When a call is

transferred to extension 111, line 1 on the phone

will show as active; similarly calls on extension 112

will show line 2 as active.

Through the software, you may configure each

incoming line to ring any given number of

extensions, including all the extensions. However,

be careful if incoming line 1 is configured to ring

both extensions 111, and 112. An incoming call will

ring both phone lines at the same time. Instead

configure incoming line 1 ring extension 111, and

line 2 ring extension 112.

Wiring Diagram

Phone Wiring

Connecting Phones

Quick Guide

Line Splitter

“To Tel. Line L1 or L1/ L2”

“To Tel. Line L2”

Ext 112

to Jack E2

Ext 111

to Jack E1

Connect the male

end of the line

splitter into the

telephone jack

labeled “L1/L2”

Line Splitter

L1 and L2 are single line (2 pin)

female connectors that join to a

two line (4 pin) male connector.

A 4 pin female receptical will

indicate that you have a duplexer

and not a line splitter.

Male (4 pin)

L1 (2 pin)

Each phone line is connected to

the line splitter via a single line

RJ-11 cable. The jacks at the

end of the cables should have

two pins as shown below.

Single Line RJ-11 Jack

Multi-Line Phones

E1 E2 E3 E4

TalkSwitch Jacks

Incoming

Phone Lines

Extensions 111, 112, 113, & 114

4 Line Phone

Line Splitter Line Splitter

Call Handling:

TalkSwitch extensions 111, 112, 113, and 114 are all

wired to the four line phone. When a call is

transferred to extension 111, line 1 on the phone

will show as active; similarly calls on extension 112

will show line 2 as active etc.

Through the software, you may configure each

incoming line to ring any given number of

extensions, including all the extensions. However,

be careful if incoming line 1 is configured to ring

extensions 111,112,113 and 114. An incoming call

will ring all four phone lines (lines 1 through 4) at

the same time. Instead configure incoming line 1 to

ring extension 111, line 2 to ring extension 112, etc.

Wiring Diagram

Phone Wiring

Connecting Phones

Quick Guide

Ext 114

to Jack E4

Ext 113

to Jack E3

Ext 112

to Jack E2

Ext 111

to Jack E1

“To Tel. Line L1 / L2”

“To Tel. Line L3 / L4”

RJ-11 Coupler

2 line (4 pin) female

to female connector

RJ-11 Cord

2 line (4 wire) male

to male connector

Line Splitter

L1 and L2 are single line (2 pin)

female connectors that join to a

two line (4 pin) male connector.

A 4 pin female receptical will

indicate that you have a duplexer

and not a line splitter.

Male (4 pin)

L1 (2 pin)L1 (2 pin)

Line Splitter

Connector

Connecting Faxes

Quick Guide

1. Choose a Method to Handle Incoming Faxes

Only you can decide how you want to configure your office. Some solutions will be suited to your needs, others won’t. Take

a look at each option to decide what is best for you.

Option 1 : Dedicated Fax Line

You may already have an incoming dedicated fax line. Simply connect this line to your fax machine directly and the

remaining incoming telephone lines to your TalkSwitch. Incoming telephone lines will be handled by the TalkSwitch and your

fax will work the way it has always worked.

Option 2 : Distinctive Ring

Distinctive ring is a service provided by your phone company where a second phone number is added to the same physical

telephone line. i.e you have two telephone numbers that ring on the same line - each telephone number produces a different

style of ring on your phones. Here’s how the TalkSwitch would handle incoming calls.

Before installing TalkSwitch, both phones and faxes are

on dedicated lines.

After installing TalkSwitch the fax machine remains on its

own dedicated line. All incoming telephone lines are shared

by the remaining office phones.

Dedicated Fax Line

A single telephone line with two assigned numbers, each

number has a different ring pattern. Based on the ring pattern

you pick up the phone, or let the fax answer the call.

After installing TalkSwitch, the TalkSwitch automatically routes

faxes to the fax machine, and callers to the phones.

Distinctive Ring

Distinctive

Ring 2

Distinctive

Ring 1

Distinctive

Ring 2

Distinctive

Ring 1

Advantages :

It’s easy to set up, and you don’t need to change the way your fax handles calls.

Disadvantages :

The dedicated fax line can not be shared with the other phone devices, i.e. you can not make an outbound voice call on your fax line.

The dedicated fax line costs money, and may not be used as often.

Advantages :

Does not require a 2nd physical line for faxes.

More telephone lines can be added as you grow, and you can keep the same fax arrangement.

Disadvantages:

You only have one line, and can therefore only handle one call at a time.

You may have to purchase distinctive ring from your phone company.

Connecting Faxes

Quick Guide

Option 3 : Automatic Detection via the Auto Attendant

The Auto Attendant must answer all incoming calls with your pre-recorded message. It will listen for a CNG tone to see if the

call is an incoming fax or a human. If the call is a fax, it is routed to the fax machine, otherwise the call is treated as if it was

a human. You must create an Auto Attendant to use this method.

Before installing TalkSwitch, both phones and faxes are

on dedicated lines.

After installing TalkSwitch, all incoming calls are answered by the

auto attendant. The auto attendant then directs the call to the fax or

local phone extensions.

Auto Attendant

What Option Do You Prefer?

Option Complete This Step Only

Option 1 : Dedicated Fax Line . . . . . . . . . . . . . . . . . . . . . . . . .Step 2 Click Here

Option 2 : Distinctive Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . .Step 3 Click Here

Option 3 : Automatic Detection via the Auto Attendant . . . . . .Step 5 Click Here

2. Dedicated Fax Line

Connect the fax machine directly to the

incoming fax line. The remaining

incoming lines can be connected to

TalkSwitch via jacks L1 to L4. The local

phone extensions are connected to jacks

E1 through E8.

Remember, TalkSwitch 24 units only have

2 incoming lines and 4 local extensions,

so incoming lines are connected to jacks

L1 and L2, and local phone extensions to

E1 through E4.

Fax Machine connected directly to an incoming line.

Incoming Lines connected to TalkSwitch to

be shared among internal extensions.

TalkSwitch 48 with dedicated fax line.

Advantages:

Calls are automatically handled for you, no distinctive ring, no listening to ring patterns.

Incoming phone lines are shared between all phones and faxes making better use of your resources.

Disadvantages:

Older fax machines do not emit a CNG tone, therefore the auto attendant can not detect them as an incoming fax.

If your auto attendant volume is set too high, or if your telephone lines are noisy, the auto attendant may have difficulty detecting the incoming

CNG tone, and therefore not route the call to the fax machine.

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