EN EN
13 14
3Storage
If the cleaner is not used for a long time, please operate according to the
following steps:
1. Clean the filter basket and the filter board thoroughly, and then place them
in the cleaner.
2. Guarantee no water residue in the cleaner.
3. Roll up the buoyancy cable without knots.
4. Store in interior shade and dry place at 5-45℃.
Fault Information
Product Parameters
After-sales
1. In case of any doubt or technical problem, please send e-mail to Chasing
after-sales personnel or contact E-chat customer service personnel on the
official website.
After-sales e-mail address:
support01@chasing-innovation.com--Europe
support02@chasing-innovation.com ‒Asia & Oceania
support03@chasing-innovation.com-- North and South Americas & Africa
2. You can view video teaching in App menu, official website support and official
WeChat account, to obtain a better use experience.
3. You can search the official account Chasing Innovation in WeChat, and follow
official account of Chasing, to obtain more official information.
This guide may be updated without notice.
Visit the official Chasing website for the latest version: https://www.chasing.com
Fault phenomena
The cleaner only
cleans a part of the
swimming pool
The cleaner can't
climb the wall
The cleaner moves
but fails to clean the
swimming pool
effectively
The cleaner is
not started up
The buoyancy
cable is knotted
Possible causes
There are obstacles in
the swimming pool
The filter basket is blocked
The buoyancy cable is
not long enough
The control box is
unreasonably positioned
There are algae on the wall
The temperature or
pH value is improper
The impellers are blocked by
foreign matters
The filter basket is blocked
The impellers are blocked by
foreign matters
The filter basket is blocked
The cleaner or the control box is
of electrical damage
The cleaner is not placed in water
The track falls off
The track is stuck by foreign matters
The buoyancy cable fails to be
properly connected
The power line fails to be
properly inserted
There is no voltage output from
the wall socket
The cleaner runs for a long time
There are obstacles in the
swimming pool
The buoyance cable fails to be
fully stretched
Exclusion method
Remove the obstacles
Clean the filter basket
Unplug power line of the control box, and
re-arrange the buoyancy cable
Place the control box in appropriate
position, enabling it to reach various regions
of the swimming pool
Inspect chemical substance content in water
and scrub the wall
Use in swimming pool conforming to required
temperature and PH
Inspect whether the impellers are stuck and
remove the foreign matters
Clean the filter basket
Inspect whether the impellers are stuck and
remove the foreign matters
Clean the filter basket
Check the error code and contact
the after-sales distributor
Put the cleaner into water
Re-install the track on the drive wheels
Check whether the track is stuck and remove
the foreign matters
Inspect whether both ends of the buoyance
cable are normally connected
Insert the power line firmly
Inspect whether there is voltage with the
socket on the wall
Arrange the buoyancy cable manually
Remove the obstacles
Unplug power line of the control box, and
re-arrange the buoyancy cable
Dimension of cleaner
Cleaning area
Dimension of
swimming pool
Use depth
Power
Rated working voltage
Rated input voltage
Cable length
Filter precision
Weight of control box
Dimension of control box
Weight of cleaner
484 x 475 x 300 mm
12 kg
352 x 82 x 211 mm
1.6 kg
25 / 75 μm
18m/25m
Pool bottom, pool wall
and waterline
Up to 15m
0.8~5 m
Maximum 220W
DC 24 V
AC 100-120V / 200-240V ，50-60Hz
（For available voltage, please refer to
product label.）
(Subject to products actually
purchased)
Filtration flow
Storage temperature
Working temperature
Water temperature display
Manual mode
Appointment enabled
APP
Quantity of active brushes
Anti-winding cable
Protection grade of
control box
Protection grade of cleaner
Movement speed
2*280 L/min
15 m/min
IP68
IP54
5-45℃
5-35℃
Support
Support
Support
Support
2
Support
