Warranty Statement
Chroma-Q warrants to the original purchaser, with proof of purchase, that its delivered products
shall be free from defects in material and workmanship under normal use for a period of 24
months from date of shipment.
Chroma-Q will repair, or at its option, provide an equivalent item or replace, the defective
product during the stated warranty period. This warranty applies only to the repair or
replacement of the product and only when the product is properly handled, installed and
maintained according to Chroma-Q instructions. This warranty excludes defects resulting
from improper handling, storage, installation, acts of God, fire, vandalism or civil
disturbances. Purchaser must notify Chroma-Q in writing within 14 days of noticing the
defect. This warranty excludes field labour or service charges related to the repair or
replacement of the product.
The warranty contained herein shall not extend to any finished goods or spare parts from which
any serial number has been removed or which have been damaged or rendered defective
(a) as a result of normal wear and tear, wilful or accidental damage, negligence, misuse or
abuse; (b) due to water or moisture, lightning, windstorm, abnormal voltage, harmonic
distortion, dust, dirt, corrosion or other external causes; (c) by operation outside the
specifications contained in the user documentation; (d) by the use of spare parts not
manufactured or sold by Chroma-Q or by the connection or integration of other equipment
or software not approved by Chroma-Q unless the Customer provides acceptable proof to
Chroma-Q that the defect or damage was not caused by the above; (e) by modification,
repair or service by anyone other than Chroma-Q, who has not applied for and been
approved by Chroma-Q to do such modification, repair or service unless the Customer
provides acceptable proof to Chroma-Q that the defect or damage was not caused by the
above; (f) due to procedures, deviating from procedures specified by Chroma-Q or (g) due
to failure to store, install, test, commission, maintain, operate or use finished goods and
spare parts in a safe and reasonable manner and in accordance with Chroma-Q’s
instructions (h) by repair or replacement of engines without factory training.
The warranty contained herein shall not apply to finished goods or spare parts which are sold
“as is”, as “second-hand”, as used”, as “demo” or under similar qualifications or to
Consumables (“Consumables” is defined as any part(s) of goods or part(s) for use with
goods, which part(s) of goods or part(s) for use with goods are consumed during the
operation of the goods and which part(s) of goods or part(s) for use with goods require
replacement from time to time by a user such as, but not limited to, light bulbs).
The warranty contained herein shall not apply unless the total purchase price for the defective
finished goods or spare parts has been paid by the due date for payment.
The warranty contained herein applies only to the original purchaser and are not assignable or
transferable to any subsequent purchaser or end-user.
