Cisco SPA-841 - Sipura VoIP Phone Bedienungsanleitung

Cisco Small Business Pro

SPA9000 Voice System Version 6.1

SPA9000 Voice System, SPA400 Internet Telephony

Gateway with 4 FXO ports and SPA9XX IP Phones

ADMINISTRATION

GUIDE

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Contents

SPA9000 Voice System Administration Guide i

About This Document ix

Purpose ix

Audience ix

Firmware x

Organization xi

Document Conventions xii

Finding Information in PDF Files xiii

Chapter 1: Getting Started 16

Introduction to the SPA9000 Voice System 16

SPA9000 IP PBX 17

SPA400 SIP-PSTN Gateway and Voicemail Server 18

IP Phones and Accessories 18

Deployment Scenarios 18

PSTN Access and Local Voice Mail 19

ITSP Service Only 20

ITSP Service, PSTN Access and Local Voice Mail 21

ITSP Service, PSTN and ISDN Access and Local Voice Mail 22

Initial Installation, and Configuration 23

Chapter 2: Basic Administration of the SPA9000 24

Upgrading Firmware for the SPA9000 25

Connecting to the SPA9000 Administration Web Server 27

Saving or Discarding Changes SPA9000 27

Access Levels 28

Setting Passwords for User and Administrator Accounts 29

Contents

SPA9000 Voice System Administration Guide ii

Configuring Basic Settings 29

Setting Up the WAN Connection for the SPA9000 30

Setting the Date and Time 30

Configuring Daylight Saving Time 31

SPA9000 Ethernet Port 33

LAN and Application Guidelines 33

Configuring Multicast Addressing and Group Paging 33

Collecting System Logs and Debug Information 36

Viewing Information about the SPA9000 39

Viewing Information about Client Stations 39

Using the Interactive Voice Response Unit 40

Using the IVR Menu 40

Entering a Password through the IVR 45

Chapter 3: Configuring Your System for ITSP Interoperability 47

About the SPA9000 Voice System and SIP 47

Network Address Translation (NAT) and Voice over IP (VoIP) 49

NAT Mapping with Session Border Controller 49

NAT Mapping with SIP-ALG Router 49

Configuring NAT Mapping with a Static IP Address 49

Configuring NAT Mapping with STUN 51

Determining the Router's NAT Mechanism 53

Firewalls and SIP 54

Configuring SIP Timer Values 55

Chapter 4: Configuring Phone Lines and Calling Routing Behavior 56

Configuring SPA9000 FXS Ports 57

Contents

SPA9000 Voice System Administration Guide iii

Configuring Line Interfaces on the SPA9000 58

Configuring a Line Interface for ITSP Service 58

Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) 60

Configuring Call Capacity for a Line Interface 63

Configuring Dial Plans 66

About Dial Plans 66

Editing Dial Plans 74

Managing the Line Selection for Outbound Calls 78

Line Availability 78

Configuring a Call Routing Rule 79

Entering a Call Routing Rule 81

Managing Caller ID Settings for Outgoing Calls 82

Call Forwarding Support on SPA9000 82

Call Transfer Support on SPA9000 84

Call Forward Bridge Mode 84

Call Transfer Bridge Mode 84

Managing Inbound Calls with the Contact List 85

Routing an Inbound Call to the Auto Attendant 85

Routing an Inbound Call to a Receptionist or Client Stations 85

Example Contact List Rules 86

Supporting Multiple DID Numbers Per Line Interface 87

Supporting Direct Inward Dialing to Phone Extensions 88

Entering a Contact List Rule 91

Managing Inbound Calls with Hunt Groups 92

Syntax for Hunt Rules 93

Examples for Hunt Rules 94

Creating a Hunt Rule 96

Managing Inbound Calls with Shared Line Appearances 98

Contents

SPA9000 Voice System Administration Guide iv

About Shared Line Appearances 98

Chapter 5: Administering the SPA400 and Voice Mail Service 102

Connecting to the SPA400 Administration Web Server 103

Configuring the SPA400 Network Connection 104

Saving or Discarding Changes on the SPA400 105

Managing Access to the SPA400 Configuration Utility 106

Upgrading the Firmware for the SPA400 107

Configuring a SPA400 to Interoperate with the SPA9000 108

Configuring a SPA400 for PSTN Access 111

Configuring a SPA400 for Voice Mail Service 112

Voice Mail Capacity 112

Configuring Local Voice Mail Service on a SPA400 113

Setting Up Voice Mail on Each Station 116

Enabling Remote Voice Mail Access (Optional) 119

Managing the Voice Mail Messages on the USB Key 121

Enabling Debugging on the SPA400 122

Chapter 6: Configuring Music on Hold 125

Using the Internal Music Source for Music On Hold 125

Using the Internal Music Source 125

Changing the Music File for the Internal Music Source 126

Configuring a Streaming Audio Server 127

About the Streaming Audio Server 127

Configuring the Streaming Audio Server 129

Using the IVR with an SAS Line 130

Contents

SPA9000 Voice System Administration Guide v

Chapter 7: Configuring the Auto Attendant 131

How the Auto Attendant Works 131

Working with the Auto Attendant Greetings 133

Using Pre-Recorded Prompts 133

Recording an Auto Attendant Prompt 134

Downloading Prompts 137

Writing an Auto Attendant Script 138

An Introduction to XML Scripting Grammar in AA Script Examples 138

Elements of XML Scripting Grammar 142

Auto Attendant XML Instructions Set 145

Entering an Auto Attendant Script 147

Configuring the DayTime, NightTime and Weekend/Holiday Auto

Attendants 148

Configuring Dial Plans for the Auto Attendant 150

Chapter 8: Localization 151

Localizing the SPA9000 Auto Attendant Prompts 151

Local Time Configuration 154

Configuring the SPA9000 and SPA9xx Call Progress Tones 154

Localizing the SPA400 Voice Mail Prompts 160

Localizing the SPA400 Call Disconnect Tones 161

Localizing the SPA400 Caller ID Method 163

Appendix A: Advanced Topics in SPA9000 Administration 165

Technology Background 165

Session Initiation Protocol 166

SPA9000 Media Proxy 167

Contents

SPA9000 Voice System Administration Guide vi

Using the SPA9000 with a Firewall or Router 168

SPA400 SIP-PSTN Gateway 169

SPA9000 Architecture 170

SIP-NAT Interoperation 172

Advanced Call Control and Routing 173

Configuring Vertical (Supplementary) Service Codes 173

Managing the Outbound Call Routing Groups 175

Configuring Outbound Call Codec Selection Codes 177

Advanced Topics for SPA400 Voice Mail Service 178

How Voicemail Works 179

Checking Voicemail from an External Number 180

Depositing Voicemail 180

Subscribing to Voicemail Notification 182

Remote Provisioning Features 183

Using Configuration Profiles 183

Client Auto-Configuration 184

Manual Client Configuration 185

Client Registration 188

Using the Upgrade URL 189

Using the Resync URL 190

Using the Reboot URL 190

Appendix B: SPA9000 Field Reference 191

Router Tab 191

Status page 191

Wan Setup page 193

Lan Setup page and Application page 196

Voice tab 197

Info page 197

Contents

SPA9000 Voice System Administration Guide vii

System page 200

SIP Page 202

Provisioning page 224

Regional page 224

FXS 1/2 page 241

Line 1/2/3/4 page 251

Appendix C: SPA400 Field Reference 261

Setup 261

Basic Setup 262

SPA9000 Interface 262

Voice 264

Voicemail Server 268

Voicemail Users 269

Administration 270

Management 270

Factory Default 270

USB Setting 271

Firmware Upgrade 271

Reboot 271

Status 272

Gateway 272

Event Logs 273

Set Log Level 273

Tone 274

Appendix D: Where to Go From Here 275

Product Resources 275

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