Cisco CISCOWORKS COMMON SERVICES 3.0 Bedienungsanleitung

Corporate Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

User Guide for CiscoWorks

Common Services 3.0

CiscoWorks

Customer Order Number: DOC-7816571

Text Part Number: 78-16571-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT

NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT

ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR

THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION

PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO

LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE

PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED

OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND

NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL

DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR

INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES.

User Guide for CiscoWorks Common Services

CCSP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live,

Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE,

CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco

Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare,

GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys,

MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX,

ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO

are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a

partnership relationship between Cisco and any other company. (0411R)

iii

User Guide for CiscoWorks Common Services

78-16571-01

CONTENTS

Preface xiii

Audience xiii

Conventions xiii

Product Documentation xiv

Related Documentation xvi

Additional Information Online xvi

Obtaining Documentation xvi

Cisco.com xvii

Ordering Documentation xvii

Documentation Feedback xviii

Obtaining Technical Assistance xviii

Cisco Technical Support Website xviii

Submitting a Service Request xix

Definitions of Service Request Severity xx

Obtaining Additional Publications and Information xx

CHAPTER

1Overview 1-1

New Features 1-2

Understanding Time Zone Settings 1-3

Learning More About the Common Services 1-3

Contents

User Guide for CiscoWorks Common Services

78-16571-01

CHAPTER

2Interacting With CiscoWorks Homepage 2-1

Invoking CiscoWorks Homepage 2-2

Invoking CWHP in Normal Mode (HTTP) 2-2

Invoking CWHP in SSL Enabled Mode (HTTPS) 2-3

Logging Into CiscoWorks 2-4

Using CWHP 2-5

Common Services Panel 2-5

Application Panels 2-6

Supporting Applications on Another Server 2-6

Supporting Traditional Applications With New Navigation 2-7

Device Troubleshooting Panel 2-7

Resources Panel 2-7

CiscoWorks Product Updates Panel 2-7

Tool Bar Items 2-8

Configuring CWHP 2-8

Registering Applications With CWHP 2-8

Registering a New Application 2-9

Importing from other servers 2-10

Unregistering an Application 2-11

Registering Links With CWHP 2-11

Unregistering a Link 2-12

Setting Up CiscoWorks Homepage 2-12

Using Online Help 2-13

Changing Web Server Port Numbers 2-14

CHAPTER

3Configuring the Server 3-1

Setting up Security 3-1

Managing Security in Single Server Mode 3-1

User Guide for CiscoWorks Common Services

78-16571-01

Contents

Setting up Browser-Server Security 3-2

Enabling Browser-Server Security From the CiscoWorks Server 3-2

Enabling Browser-Server Security From the Command Line Interface

(CLI) 3-4

About User Accounts 3-4

Understanding Security Levels 3-5

Setting up Local Users 3-6

Modifying Your Profile 3-6

Adding a User 3-7

Editing User Profiles 3-8

Deleting a User 3-8

Creating Self Signed Certificate 3-9

Managing Security in Multi-Server Mode 3-10

Setting up Peer Server Account 3-11

Setting up System Identity Account 3-13

Setting up Peer Server Certificate 3-14

Deleting Peer Certificates 3-15

Enabling Single Sign-On 3-15

Navigating Through the SSO Domain 3-16

Registering Server Links 3-17

Launching a new Browser Instance 3-17

Changing the Single Sign-On Mode 3-18

Setting up the AAA Mode 3-20

About Common Services Authentication 3-21

Cisco Secure ACS Support for Common Services Client Applications 3-22

Setting the Login Module to Non-ACS 3-24

Changing Login Module to CiscoWorks Local 3-25

Changing Login Module to IBM SecureWay Directory 3-25

Changing Login Module to KerberosLogin 3-27

Contents

User Guide for CiscoWorks Common Services

78-16571-01

Changing Login Module to Local Unix System 3-28

Changing Login Module to Local NT System 3-29

Changing Login Module to MS Active Directory 3-29

Changing Login Module to Netscape Directory 3-30

Changing Login Module to Radius 3-32

Changing Login Module to TACACS+ 3-33

Understanding Fallback Options for Non-ACS mode 3-35

Setting the Login Module to ACS 3-35

Assigning Privileges in ACS 3-38

Creating and Modifying Roles in ACS 3-39

Resetting Login Module 3-42

Understanding Fallback Options for ACS Mode 3-43

Managing Cisco.com Connection 3-44

Setting up Cisco.com User Account 3-44

Setting Up the Proxy Server 3-44

Generating Reports 3-45

Log File Status Report 3-45

Permissions Report 3-46

Users Logged In Report 3-47

Process Status Report 3-48

Viewing Audit Log Report 3-49

Administering Common Services 3-51

Using Daemon Manager 3-52

Restarting Daemon Manager on Solaris 3-52

Restarting Daemon Manager on Windows 3-53

Managing Processes 3-53

Viewing Process Details 3-54

Starting a Process 3-54

Stopping a Process 3-55

vii

User Guide for CiscoWorks Common Services

78-16571-01

Contents

Backing Up Data 3-55

Backing up Using CLI 3-57

Data Backed up During CS 3.0 Backup 3-57

Restoring Data 3-58

Restoring Data on UNIX 3-59

Restoring Data on Windows 3-60

Data Restored from Common Services 3.0 Backup Archive 3-61

Data Restored from Common Services 2.2 Backup Archive 3-62

Data Restored from CD One 5th Edition Backup Archive 3-62

Effects of Backup-Restore on DCR 3-63

Master -Slave Configuration Prerequisites and Restore Operations 3-66

Effects of Backup-Restore on Groups 3-67

Licensing CiscoWorks Applications 3-68

Obtaining a License for CiscoWorks Applications 3-68

Licensing the Application 3-69

Viewing License Information 3-70

Updating Licenses 3-70

Collecting Server Information 3-71

Collecting Self Test Information 3-72

Messaging Online Users 3-72

Managing Jobs 3-73

Managing Resources 3-76

Maintaining Log Files 3-78

Maintaining Log Files on UNIX 3-78

Maintaining Log Files on Windows 3-80

Using Logrot 3-81

Configuring Logrot 3-81

Running Logrot 3-82

Modifying System Preferences 3-83

Contents

viii

User Guide for CiscoWorks Common Services

78-16571-01

CHAPTER

4Managing Device and Credentials 4-1

DCR Architecture 4-5

Master DCR 4-6

Slave DCR 4-6

Standalone DCR 4-6

Using the Device and Credential Admin 4-7

Managing Devices 4-7

Adding Devices 4-8

Standard Type 4-9

Auto Update Type 4-10

Cluster Managed Type 4-11

Deleting Devices 4-12

Editing Device Credentials 4-13

Importing Devices and Credentials 4-14

Import Using DCA Interface 4-15

Exporting Devices and Credentials 4-18

Export Using DCA Interface 4-19

Excluding Devices 4-21

A Sample CSV Exclude File 4-21

Viewing Devices List 4-22

Generating Reports in DCA 4-23

Managing Auto Update Servers 4-24

Adding Auto Update Server 4-24

Editing Auto Update Server 4-25

Deleting Auto Update Server 4-25

User Guide for CiscoWorks Common Services

78-16571-01

Contents

Administering Device and Credential Repository 4-26

Changing DCR Mode 4-26

Master-Slave Configuration Prerequisites 4-27

Changing the Mode to Standalone 4-27

Changing the Mode to Master 4-28

Changing the Mode to Slave 4-28

Adding User-defined Fields 4-29

Renaming User-defined Fields 4-30

Deleting User-defined Fields 4-31

Sample CSV File 4-31

A Sample CSV 2.0 File 4-31

A Sample CSV 3.0 File 4-32

Sample CSV 3.0 File for Auto Update Server Managed Devices 4-33

Sample CSV 3.0 File for Cluster Managed Devices 4-34

Mapping CSV 2.0 to CSV 3.0 Fields 4-35

Sample XML File 4-36

Sample XML File (Standard) 4-36

Sample XML File for Auto Update Server Managed Devices 4-37

Sample XML File for Cluster Managed Devices 4-38

Using DCR Features Through CLI 4-39

Adding Devices Using dcrcli 4-39

Deleting Devices Using dcrcli 4-39

Editing Devices Using dcrcli 4-40

Listing the Attributes 4-40

Viewing the Current DCR Mode Using dcrcli 4-41

Viewing Device Details 4-41

Changing DCR Mode Using dcrcli 4-42

Import Using CLI 4-43

Export Using CLI 4-44

Contents

User Guide for CiscoWorks Common Services

78-16571-01

Implications of ACS Login Module on DCR 4-45

Custom Roles and DCR 4-45

CHAPTER

5Administering Groups 5-1

Group Concept 5-2

Group Hierarchy 5-2

Dynamic Group 5-3

Static Group 5-3

Container Groups 5-3

System-defined and User-defined Groups 5-3

Common Groups and Shared Groups 5-4

Secure Views 5-6

Groups in a Single-Server Setup 5-7

Groups in Multi-Server Setup 5-7

DCR Mode Changes and Group behavior 5-10

Unregistering a Slave 5-13

Group Administration 5-14

Creating Groups 5-14

Specifying Group Properties 5-15

Defining Group Rules 5-17

Assigning Group Membership 5-18

Removing Devices 5-19

Viewing Group Details 5-19

Modifying Group Details 5-20

Refreshing Groups 5-22

Deleting Groups 5-22

System Defined and User Defined Attributes 5-23

Inhaltsverzeichnis

Andere Cisco Software Handbücher

Cisco

Cisco 1701 Leitfaden

Cisco

Cisco TELEPRESENCE MANAGEMENT SUITE Bedienungsanleitung

Cisco

Cisco Unity Express 8.0 Voice-Mail System Bedienungsanleitung

Cisco

Cisco 3.3 Bedienungsanleitung

Cisco

Cisco 11.0 BT Anleitung zur Verwendung

Cisco

Cisco Unified Contact Center Express Bedienungsanleitung

Cisco

Cisco TELEPRESENCE CALL DETAIL RECORDS FILE FORMAT... Bedienungsanleitung

Cisco

Cisco 2509 - Router - EN Bedienungsanleitung

Cisco

Cisco Signaling Interface H.323 Bedienungsanleitung

Cisco

Cisco DCNM Kurzanleitung

Cisco

Cisco CRS-1 Series Bedienungsanleitung

Cisco

Cisco PIX 520 - PIX Firewall 520 Bedienungsanleitung

Cisco

Cisco SGACL Bedienungsanleitung

Cisco

Cisco CRS-1 - Carrier Routing System Router Bedienungsanleitung

Cisco

Cisco MCS 7825 Series Bedienungsanleitung

Cisco

Cisco CONFERENCING EXTENSIONS - ADMINISTRATOR GUIDE FOR MICROSOFT... Service-Handbuch

Cisco

Cisco TMS SERVER REDUNDANCY - CONFIGURATION GUIDE... Bedienungsanleitung

Cisco

Cisco Craft Works Interface Bedienungsanleitung

Cisco

Cisco OL-10426-01 Bedienungsanleitung

Cisco

Cisco IP Communicator Bedienungsanleitung

Cisco

Cisco TrustSec 3.0 Anleitung zur Verwendung

Cisco

Cisco OL-4015-08 Bedienungsanleitung

Cisco

Cisco CCNA NETWORK SIMULATOR Bedienungsanleitung

Cisco

Cisco GEM318P Bedienungsanleitung

Beliebte Software Handbücher anderer Marken

COMPRO

COMPRO COMPROFM Bedienungsanleitung

Muratec

Muratec OFFICEBRIDGE ONLINE Bedienungsanleitung

Oracle

Oracle Contact Center Anywhere 8.1 Bedienungsanleitung

Adobe

Adobe 65007312 - Photoshop Lightroom Handbuch

Avaya

Avaya NULL One-X for RIM Blackberry Bedienungsanleitung

HP ProLiant BL420c Bedienungsanleitung

PS Audio

PS Audio PowerPlay Betriebsanleitung

Brady

Brady LOCKOUT PRO 3.0 Service-Handbuch

Avaya

Avaya Interaction Center Bedienungsanleitung

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Handbuch

Novell

Novell GROUPWISE 8 - INTERNET AGENT Bedienungsanleitung

Oracle

Oracle Application 9i Bedienungsanleitung

Acer

Acer RDM Bedienungsanleitung

Canon

Canon Vixia HF21 Bedienungsanleitung

Canon

Canon ZR950 Bedienungsanleitung

Samsung

Samsung Auto Backup Bedienungsanleitung

Polycom

Polycom Vortex EF2201 Montage- und Bedienungsanleitung

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Bedienungsanleitung