ClearCube I9420 Bedienungsanleitung

I/Port User’s Guide

Technical Support

Please refer to our support website for technical updates, additional warranty

information and documentation, and software revisions:

Web: http://support.clearcube.com

Email: [email protected]

Phone: (512) 652-3400 or call toll free (866) 652-3400 (United States)

ClearCube Technology Corporate Headquarters

Mailing and Shipping Address:

The ClearCube Building

8834 Capital of Texas Hwy N.

Austin, Texas 78759

Email: [email protected]

Main Phone: (512) 652-3500 or call toll free (866) 652-3500 (United States)

Main Fax: (512) 652-3501

Copyrights

laws, this publication may not be reproduced or transmitted in any form, electronic or

mechanical, including photocopying, recording, storing in an information retrieval

system, or translating, in whole or in part, without the prior written consent of

ClearCube Technology, Inc.

This information is subject to change without notice and ClearCube shall not be liable

for any direct, indirect, special, incidental or consequential damages in connection

with the use of this material.

Trademarks

ClearCube™, Sentral™, Blade Switching BackPack™, PC Blade™, C/Port™, and

I/Port™ are trademarks of ClearCube Technology Inc. Product and company names

mentioned herein are trademarks or trade names of their respective companies.

Patents

The ClearCube Architecture and its components described in this user manual are

protected by numerous granted and pending U.S. and international patents.

Granted patents include: US05926172, US05966056, US05994952, US06012101,

US06020839, US06037884, US06038616, US06119146, US06148182,

US06167241, US06385666, US06421393, US06426970, US06633934,

US06708247, US06735658, and US06886055.

Patents pending include: US S/N 09/755378, US S/N 10/279475, US S/N 10/198719,

US S/N 10/198650, US S/N 10/409219, US S/N 09/728667, US S/N 09/728669, US

S/N 10/411804, US S/N 10/411908, US S/N 10/458853, US S/N 10/364584, US S/N

10/301536, US S/N 60/411066, US S/N 10/662933, US S/N 10/662889, US S/N

10/662932, US S/N 10/662968, US S/N 10/301563, US S/N 10/662936, US S/N

10/301518, US S/N 10/662955 and US S/N 10/662954.

Inquiries regarding patented technology should be directed to ClearCube Corporate

Headquarters.

iii

Contents

How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

FCC Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

California Proposition 65 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

WEEE Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Warning Regarding Medical and Clinical Use of ClearCube Products . . . . . . . . . . . . . . . . . . . . . . . vi

Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Chapter 1. ClearCube I/Port Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Thin Clients and Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

I8820 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

I8020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

I8330 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

I9420 and I9440 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Supporting Technology and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Remote Desktop Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

ClearCube Sentral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Neoware ezRemote Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

I83xx Driver and Admin Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

PCoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 2. I/Port Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Caution Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Orientation and Venting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Power Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Unpacking the I/Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the I/Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the I94xx Mounting Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Configuring the Sentral Console for the I/Port Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Enabling RDP on Hosts for I/Port Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring the XPe I/Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Optimizing RDP and the I/Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Adding a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Configuring NeoLinux I/Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Configuring the I8330 I/Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Sentral Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Operating Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Configuring the I9420 I/Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Setting up Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

DHCP Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Sentral Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

I9420 I/Port Display Resolution and Bandwidth Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 26

Deploying I9440 I/Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Updating I/Port Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Best Practices for I/Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

RDP-Based I/Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

I8330 I/Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

I94xx I/Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Appendix A. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Appendix B. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Appendix C. Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

•v

How to Use This Guide

This manual provides all the product and installation information needed to set up and run

ClearCube Technology’s I/Port architecture for managed desktop environments. Familiarize

yourself with the ClearCube architecture and product descriptions and read through the entire

installation and setup procedures before beginning installation.

If you encounter any problems, contact Technical Support using the contact information

provided on the inside front cover of this manual.

FCC Warning

This equipment generates and uses radio frequency energy and, if not installed and used in

strict accordance with the instructions in this manual, may cause interference to radio and

television reception. Changes or modifications not expressly approved by ClearCube

Technology could void the user's authority to operate the equipment under the FCC Rules.

California Proposition 65 Statement

ClearCube products should be disposed of in accordance with local laws governing computer

equipment disposal.

WARNING: ClearCube products contain chemicals, including lead,

known to the State of California to cause cancer, birth defects, or other

reproductive harm. Wash hands after handling.

vi •

WEEE Information

The products described in this document are subject to regulation under the European Union

Directive 2002/96/EC, that mandates separate waste collection, treatment, and recycling of

electronic products. This directive is commonly known as WEEE, for Waste from Electrical

and Electronic Equipment, and its intent is to promote the safe and sensible disposal of

products that have outlived their usefulness

The “crossed-out” trash bin symbol, shown to the left, identifies products that should be

recycled, not simply discarded. ClearCube Technology supports the reuse, recycling,

recovery, and responsible disposal of all products, not just our systems.

ClearCube Technology is committed to meeting the requirements of the European Union

WEEE Directive and is currently developing country-specific implementation plans that

comply with the WEEE legislation. The goal of the directive is to reduce the environmental

impact due to the disposal of electrical and electronic equipment that has reached the end of its

useful service life. This directive goes into enforcement on August 13, 2005.

ClearCube products are sold exclusively to commercial and industrial customers and not to

private households. Under the WEEE legislation terms, commercial and industrial customers

have the responsibility to ensure that all electrical and electronic equipment is disposed of

properly and in accordance with all applicable laws and local regulations. For more

information, visit the ClearCube Technology web site at www.clearcube.com, email at

[email protected], or call at (866) 652-3400 or +1 (512) 652-3400.

Materials used in this product, if not disposed of properly, could have adverse effects on the

environment and human health. Do not dispose of these products in unsorted municipal waste

containers. Deliver electronic waste only to an approved recycling, and/or treatment facility. If

one is not available, contact ClearCube for assistance.

Warning Regarding Medical and Clinical Use of

ClearCube Products

ClearCube products are not designed with components and testing for a level of reliability

suitable for use in or in connection with surgical implants or as critical components in any life

support systems whose failure to perform can reasonably be expected to cause significant

injury to a human. Applications of ClearCube products involving medical or clinical treatment

can create a potential for death or bodily injury caused by product failure, or by errors on the

part of the user. Because each end-user system environment is customized and differs from

ClearCube testing platforms and because a user may use ClearCube products in combination

with other products in a manner not evaluated or contemplated by ClearCube, the user is

ultimately responsible for verifying and validating the suitability of ClearCube products

whenever ClearCube products are incorporated in a system, including, without limitation, the

appropriate design, process and safety level of such system or application.

•vii

Symbols

Symbols are used on the equipment to convey specific information to the operator and service

person. It is important to understand the intended meaning of these symbols. Below are the

graphical symbols that are used on ClearCube Technology, Inc. Products and their meaning.

These same symbols are used within this document where appropriate to indicate situations

that merit checking this or another manual, or situations that could result in damage to

equipment or physical injury.

Refer to Manual

Used on the equipment’s rating label to direct the operator or service person

to the manual for additional information.

Power

Identifies the soft-start switch located on rear of the host or blade, used to

power the host on and off.

Fuse

Located on equipment rating label. Symbol is accompanied with the specifi-

cations needed for replacement. Only qualified technicians should perform

this operation.

Protective Earth Terminal

Identifies the terminal that is used to connect all metal parts of the enclosure

through an external conductor to ground for the protection against electrical

shock in a fault condition.

Equipment Protection Class II

May be located on the power adapter’s rating label. Indicates that equipment

is double insulated from hazardous voltages. Not to be confused with “Class

2” that is a US National Electrical Code (NEC) circuit classification.

CAUTION: A Caution notice in this manual indicates that equipment damage

or minor injury may result if proper procedures are not followed.

WARNING – A Warning notice in this manual indicates that

catastrophic equipment damage, or serious injury including

death may result if proper procedures are not followed.

viii •

Safety Guidelines

Before undertaking any troubleshooting or maintenance procedure, read carefully all

WARNING and CAUTION notices. This equipment contains voltage hazardous to

human life and is capable of inflicting personal injury.

•Installations – ClearCube equipment is required to be installed in accordance with the

local electrical codes and may be subject to inspection by the authority having jurisdiction.

•Chassis Grounding – ClearCube’s chassis and Fiber Transceiver has been designed with

a three-conductor IEC 60320 appliance inlet that – with the proper power cord – connects

the building’s external protective earthing conductor to all accessible metal parts of the

enclosure. To minimize shock hazard, make sure your electrical power outlet has an

appropriate earth safety ground that is connected each time you power on the equipment.

Swedish safety regulations require the following statement:

—Apparaten skall anslutas till jordat uttag när den anslutas till ett nätuerk.—

Finnish safety regulations require the following statement:

— Laite on liitettävä suojamaadoituskoskettimilla varustettuun pistorasiaan.—

•Power Cord Selection – ClearCube or ClearCube’s Distributors provides power cords

that are specifically designed for use with that particular piece of equipment and are

approved for use by the local authority having jurisdiction in the country where the

equipment is put into service. Please refer to the installation sections of this manual for

specific power cord requirements. For replacement of power cords, refer to Appendix C –

Technical Support.

•Power Adapters – ClearCube or ClearCube’s Distributors provides power adapters that

are specifically designed for use with that particular piece of equipment and are approved

for use by the local authority having jurisdiction in the country where the equipment is put

into service. Please refer to the installation sections of this manual for specific power cord

requirements. For replacement of power cords, refer to Appendix C – Technical Support.

•IT Power Systems – ClearCube equipment has been evaluated and found to be

compatible with IT power distribution systems with a phase-to-phase voltage not to

exceed 240 V.

•Live Circuits – Operating personnel and service personnel must not remove protective

covers when operating the ClearCube chassis. Adjustments and service to internal

components must be undertaken by qualified service technicians. During any service of

this product other than replacing a host, PC blade, or the fan tray, the main connector to

the premise wiring must be disconnected. Dangerous voltages may be present under

certain conditions. Use extreme caution.

•Explosive Atmosphere – Do not operate the chassis in conditions where flammable gases

are present. Under such conditions this equipment is unsafe and may ignite the gases or

gas fumes.

•Part Replacement – Only service equipment with parts that are exact replacements, both

electrically and mechanically. Contact ClearCube Technology for replacement part

information. Installation of parts that are not direct replacements will void the warranty

and may cause harm to personnel operating the chassis. Furthermore, damage or fire may

occur if replacement parts are unsuitable.

•ix

•Modification – Do not modify any part of the I/Port, chassis, host, or PC blade from its

original condition. Modifications may result in hazards.

CAUTION: Use of controls or adjustments or performance of procedures

other than those specified herein may result in hazardous radiation

exposure.

x•

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