Cochlear SPrint Sound Processor Programmierhandbuch

Troubleshooting the Sprint

What do you need in a kit to troubleshoot the Sprint?

Batteries (2xAA)

transmitting cable

headset cable

Signal check (part no. Z22502)

lapel microphone

Monitor earphones for the sprint (part no. Z43139)

CL clinic contact numbers

Guide to codes on LCD

Check:

The low battery symbol is not showing.

The correct coil is properly in place. (Coil should have ‘S’ or ‘L’

embossed on to it.)

Both the headset cable and transmitting cable are connected

properly.

The cables are not broken or cracked.

When the processor is working correctly 5 – 8

segments will show on the segment meter in

response to speech. The red indicator light will also

flash.

If the indicator light and segment meter do not respond to

sound:

•Change all batteries ensuring that they are in the correct way.

•Ensure that battery contacts are clean. Rub the terminals with

an eraser and clean with alcohol wipes if possible.

Check the microphone

Leave the processor on.

Plug the listening headphones into the

socket at the top of the processor. It is the

smaller of the two sockets under the flap.

You can listen to the quality of sound being

picked up by the microphone (this is not the

same as the signal the CI user is receiving).

Adjust the microphone sensitivity and

volume settings.

If the sound you hear is distorted at normal

sensitivity (12), return the microphone to the CI centre.

Check the coil

Check the cables are correctly connected.

A = headset cable with orange connector in bottom socket. B =

transmitting cable in top socket.

Check the coil using the signal check

Turn on the processor as normal. The light on the

signal check should light up when placed over the

coil on the child’s head.

If the red light does not come on:

First change headset cable. Speak into the microphone. Check the

signal.

If the red light still does not come on:

Change transmitting cable. Speak into the microphone. Check the

signal.

If the red light still does not come on:

Plug the lapel microphone into the

accessory input socket. Speak into the

lapel microphone.

If the light goes on:

There is something wrong with the microphone. Return it to the CI

centre.

Or you can check if the processor is transmitting sounds to the

implant by placing the coil over the back of the Sprint

Turn the processor on. If it is working

correctly this symbol should appear in the

LCD: If it does not the transmitting

coil or transmitting cable need

to be changed.

Check the headset.

Turn on the processor and set microphone

sensitivity to 10 or 12.

Put coil in place over implant.

Speak normally into the microphone.

If the segment meter moves, there is no problem

with the connection between the processor and the

headpiece.

If the segment meter does not move:

Change the headset cable.

If the segment meter still does not move:

Change the transmitting cable.

If the segment meter still does not move:

Plug the lapel microphone into the accessory input socket. Speak

into the lapel microphone.

If the segment meter still does not move:

Contact your CI centre.

If the segment meter does move: There is a problem with the

original microphone.

Program is faulty. Turn processor on and off again. A

new program will be selected automatically. If symbols

remain, refer to CI centre.

If there is intermittent buzzing or distorted sound

This may be due to interference from electromagnetic fields from an

electronic device. Look for a possible source eg mobile phone tower,

mobile phones, radio transmission towers or computer screens. Move

away from them. If the problem persists, consult the clinic.

If speech is unclear, soft or too noisy:

Check headset.

Check segment meter by talking into the microphone. If there are

less than five segments showing, the speech may be too soft. Try

turning up the sensitivity or ask the speaker to speak up!

If the segment meter shows more than eight segments, try to reduce

noise in the environment. Decrease the sensitivity. It may also be

necessary to change the volume.

If the processor gets wet

If the processor is dropped in water, remove battery compartment

and return to implant centre.

If it is damp, remove the battery compartment and put it in the

pouch supplied with the dry pack. If you need more chemicals for

the dry pack, they are available from pharmacies. Leave it in the

pouch overnight and the dry pack will absorb the excess moisture.

For further information try the Cochlear website:

http://www.cochlear.co.uk/support/537.asp

Information on parts and accessories can be found at:

http://www.cochlear.co.uk/Support/490.asp

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