Contacta STS-K009 Bedienungsanleitung
Installation &
User Guide
June 2020
Speech Transfer System
Surface Mounted Entry System | STS-K009
2
Contents
Product Overview
Components
Installation Instructions
AmplierInstallation
Microphone & Speaker Installation
Hearing Loop Installation
AmplierSetup
Using the System
Troubleshooting
3
3
4
5
6
7
8
10
12
Contactahasapolicyofcontinuousproductdevelopment,andthereforesmallspecication
changesmaynotbereectedinthismanual.Images,labels,packaging,accessoriesandproduct
coloursaresubjecttochangewithoutnotice.
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Product Overview
Components
This speech transfer system provides high quality sound across partitions and
safetyscreens.Itincludesoursurfacemountedentryunit,ouropenduplex
amplier,ahearingloop,andafree-standingmicrophoneandspeakerunit
forsta.
Thesurfacemountedentryisforcustomeruseandisinstalledatheadheight.
Acallbuttonisonthefrontoftheunit;whenpressed,italertsstatoa
customer’spresenceandopensaconversationchannel.
Itissuitableforenvironmentswithlowambientnoise.
1. Installation and User Manual
2. Amplier
3. Hearing Loop Sticker
4. IEC Lead
5. Power Supply
6. HearingLoopAerial
7. MountingBracket
8. StaMicrophone
9. SurfaceMountedEntryUnit
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5
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1
General Components
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9
4
Werecommendthatinstallationiscarriedoutbyaqualiedengineer,
adheringtorelevantstandards.
Checkthecontentsoftheboxtofamiliariseyourselfwiththecomponents.
Thestamicrophoneandampliershouldbeinstalledonthestasideofthe
counter.Thecustomerspeakerandmicrophonekitsshouldbeinstalledon
thecustomersideofthecounter.
Follow all relevant instructions in the following order:
1. AmplierInstallation(seepage5).
1. Microphone&SpeakerInstallation(seepage6).
2. HearingLoopInstallation(seepage7).
3. AmplierSetup(seepage8).
4. UsingtheSystem(seepage10).
Installation Instructions
A basic toolkit recommended to install the system will include:
• Pliers
• Tape Measure
• Pencil or Marker Pen
• Cable Ties
• Electrical Insulation Tape
• Trunking
• Screwdrivers(FlatorBlade2.5mm
andPhillipsHeadPH2)
• BatteryorMainsDrill
• Drillbits:2mm,3mm,5mmand7mm
• Allen Key Set
• CableTackingGun(10mm)
• Wire Cutters/Strippers
Recommended Tools
5
1. Placetheamplierunderastacounter,ensuringthatitwillnotobstruct
stawhentheyaresitting.
2. Markthefourxingpointsfortheamplierunderthecounter.
3. Drillandxtheamplierinplaceusingthesuppliedscrews.
4. Installtheamplier’spowersupplyclosetoapowersocketoutletusing
thesuppliedmountingbracketandxingscrews.
Fixingpoints
Amplifier Installation
Amplifier Connections
After all relevant components have been installed, connect all green plugs to
thesocketsattherearoftheamplierfollowingthelayoutdetailedbelow.
LEDconnectionoralerttone(ifrequired)
CondenceLEDtoconrmthesystemispowered
oranalerttonefortheattentionofsta
Stamicrophoneconnection
Customer microphone connection
CondenceLED(ifrequired)forstatusalerts
and fault detection
Hearing loop aerial
Line in connection for
externalaudiosource
Staspeakerconnection
Customer speaker connection
Power input
connection
Use power supply
through ground
supply only
AmplierInstallation
6
Microphone & Speaker Installation
1. Placethestamicrophoneonthestasideof
the partition, ensuring that it does not cause an
obstructionandisasclosetostaaspossible.
It is ideally positioned no more than 300mm
awayfromthestamember.
2. Usethecablemanagementholetorunthesta
microphonecablebacktotheamplier.Ifthere
Sta
microphone
is not already a cable management hole, drill in a suitable location near
therearofthecounter.
3. Findasuitablelocationforsurfacemountedentryunit.Itisideallybe
placedatheadheight(approximately1.65m)fromthegroundtoallow
mostcustomerstoeasilypressandspeakintoit.
4. Markthefourxingpointsforthesurfacemountedentryunitanddrill
theholes.
5. Secure the surface mounted entry unit to the surface using the screws
provided.
6. Runthecablesfromthepodsthroughthroughthesurface.
7. Routeallthecablingneatlytotheamplierlocationonthestaside.
Fixing
points
Cable
management
hole
7
Theaerialshouldbexedunderthedesk-toporcountercentrallyonthe
customer side, one half mounted horizontally under the counter and the other
halfmountedvertically,facingthecustomer(asintherstscenariobelow).
Position the aerial under the counter using either the provided P-clips
oranotherxingmethodofyourchoice.Seethediagrambelowfor
recommendedpositioning.
Aistheoptimumlayoutforacounterhearingloop.
BandCareacceptableonlyifAisnotpossibleandthelayoutisalignedso
thatthemagneticeldwillbedirectedtowardsuser’sheadheights.
Ensureallhearingloopsignageisdisplayedclearly.
XX
Hearing Loop Installation
A B C
8
AmplierSetup
Ouramplierprovidesfullopenduplexcommunicationandiscompatible
withallofourspeechtransfersystems.Itfeaturesindividualdisplaysforsta
orcustomeradjustmentsandindividualfaultlightsforeasyfaultdiagnosis.
Vol In Status
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2
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Vol Out STS-A31
CO2
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Overview of Front Panel Buttons
Volume In
Increase and decrease
Volume Out
Increase and decrease
Settings
On/Off
Vol In Status
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5
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2
1
Vol Out STS-A31
CO2
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Vol In Status
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5
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2
1
Vol Out STS-A31
CO2
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Vol In Status
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1
Vol Out STS-A31
CO2
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Saveandexitengineersmode
Movetothenextsetuparea
Beforeenteringengineersmode,cyclethepower.Todothiseither:
• Switchthepoweroatthewallsocketandbackonagain,
or,
• Remove the power connector and re-insert it
To enter engineers mode, simultaneously press and release the following
buttons within 20 seconds of cycling the power:
• Settings button
• Volume In increase button
• Volume Out increase button
Theon/oandsettingsbuttonsinengineersmodeoperateasfollows:
Please note:
• Saveandexitengineersmodeaftermakinganyadjustments.
• Theamplierwillautomaticallyexitengineersmodewithoutsavingifno
buttonsarepressedfor2minutes.
Engineer’s Mode
9
Setup Area 3: Hearing Loop Drive Adjustment (LED 3 flashes)
Increase drive
Decreasedrive
Vol In Status
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5
4
3
2
1
Vol Out STS-A31
CO2
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Vol In Status
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7
6
5
4
3
2
1
Vol Out STS-A31
CO2
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Vol In Status
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5
4
3
2
1
Vol Out STS-A31
CO2
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LEDsilluminateto
display loop drive
voltage
Iftheamplierdoesnothavealoopattached,turnotheredloopfaultLED
8byadjustingthedrivedowntoo.
Please note: Iftheamplierdetectsanerrorinitssettingsmemoryitwill
restoreitselftofactorydefaultsettings.
Whilstinengineersmode,thereare3editablesetupareas.Youwillalways
entersetuparea1rst.ThegreenVolumeInLEDbarwillashtoindicate
whichsetupareayouarein.
Setup Areas
Setup Area 2: Ducking Adjustment (LED 2 flashes)
Setup Area 1: Maximum Volume Adjustment (LED 1 flashes)
Increasemaximum
stavolumelevel
Decreasemaximum
stavolumelevel
Increasemaximum
customer volume level
Decreasemaximum
customer volume level
Increase
ducking level
Decrease
ducking level
Duckingon
(VolOutLED1illuminates)
Duckingo
(VolOutLED1turnso)
10
Whenpoweredandinnormaloperationalmodetheamplierwilldisplay
VolumeInLED1assteadygreen.
WhentheamplierisswitchedousingtheOn/Off button, audio is muted
andLEDsarenotilluminated;pressanybuttontoturntheamplieronagain.
To adjust the staff volume level:
• PressandholdtheVolumeIn(+)or(-)buttonstoincreaseordecreasethe
level.ThecorrespondingLEDbarwillshowthevolumesetting.
To adjust the customer volume level:
• PressandholdtheVolumeOut(+)or(-)buttonstoincreaseordecrease
thelevel.ThecorrespondingLEDbarwillshowthevolumesetting.
Fault Diagnosis LEDs
• VolumeInLED8willstayredifthereisa
faultwiththestamicrophone.
• VolumeOutLED8willstayredifthereisa
faultwiththecustomermicrophone.
• VolumeInLED8willashredifthereisa
faultwiththeloop(i.e.abrokenaerial).
Using the System
For best possible performance:
1. Ensurethecustomerandstavolumesareturnedcompletelydown.
2. Adjuststavolume(VolumeIn)toacomfortablelevel.
3. Increasecustomervolume(VolumeOut)untilfeedbackisheard.
4. Decreasecustomervolume(VolumeOut)untilfeedbackisjusteliminated.
Checkthattheamplierisfullyfunctionalbyensuringthered‘fault’light
isNOTdisplaying.
5. Ifthereisinsuicientvolumeevenafteryouhaveadjustedthevolume
controls,enterengineersmodeandraisemaxvolumesettings.Exit
engineersmodeandrepeatinitialsetup.
6. Thesystemisnowreadytouse.
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