Datajack U600 Bedienungsanleitung

Device Basics

This device provides 3G and 4G broadband access when plugged into a USB port on a laptop or desktop

computer that supports Windows® 8/7/Vista/XP (Service Pack 2 or later), or Mac OS 10.5 or 10.6 (with an Intel

platform) operating systems.

Package Contents

U600 USB Modem Device

USB Connection Cable

Quick Start Guide

Installation CD

System Requirements

Windows®8

Windows®7

Windows®Vista

Windows®XP SP 2

Mac OS®X 10.6

Mac OS®X 10.5

By using DataJack’s wireless internet service, you agree to comply with the Terms of Service. You are encouraged to review

these terms on our website at www.datajack.com/terms.

Before You Start

Setup Your Account

Normally your device will be set up on your DataJack account at the time of purchase. To verify that your

device is set up on your DataJack account:

1. Log in to your account at www.datajack.com by entering your username and password.

2. Confirm that the U600 USB Modem is on your account with a Mobile Broadband connection plan.

If you don’t see your device listed, you will need to contact DataJack Customer Service to complete setting

up the device on your account. Have the following available before calling:

Your DataJack account information.

The ESN number of your device (displayed on the back of your device).

Install the SmartView Software

1. Insert the installation CD that came with your U600 into your CD-ROM drive; the CD should auto-run.

If it does not auto-run, navigate to your CD drive and double-click the SmartView installation file.

The actual file name may vary with your operations system, but it will have an .exe extension.

2. Depending on your Operating System, a User Account Control window may pop up requesting for

permission; select Continue.

3. In the Welcome to the InstallShield Wizard for SmartView installation window, click Next.

4. Read the License Agreement and select I accept the terms in the License Agreement to agree to the

terms; click Next.

5. In the Destination Folder window, click Next to accept the default installation folder and then click

Next to continue.

6. Click Install to begin installation.

7. When the InstallShield Wizard Completed window appears, click Finish.

8. If a message that you must restart your computer is displayed, click Yes to restart you computer; wait

until your computer restarts to launch SmartView.

Install Your Device

Insert the USB Device

IMPORTANT: Insert the CD and install the software before inserting the device into your computer’s USB port.

1. Insert the device into an available USB port on your computer.

Your computer will detect the device and automatically install the required drivers.

If you need a little more flexibility, you can plug the optional USB connection cable (included) into a

USB port and then insert the device into the other end of the cable.

Activate Your Device

1. With your device inserted, double-click the SmartView icon on your computer’s desktop.

Your device is designed to activate automatically and connect to either the DataJack 3G network or

the DataJack 4G network.

If both 4G and 3G networks are available, click My Networks in the SmartView window to select

which network to use.

2. Launch your web browser and go to any website to confirm your active Internet connection.

The left indicator light shows your 4G status (blue means you’re connected or within range). The

right indicator light shows your 3G status (green means you’re connected or within range). A red

light in either location means you’re not in a coverage area.

Manage Your Account

Online: www.datajack.com

Make a payment, see your bills, enroll in online billing

Check usage and account balance

See or modify the details of your DataJack service plan

Get detailed instructions and download content

From a Phone

DataJack Customer Service: Call 1-888-683-4522

Frequently Asked Questions

What is the DataJack U600 3G/4G USB Modem?

The U600 USB Modem provides broadband access via the DataJack 3G and 4G networks when plugged into a

USB port on a laptop or desktop computer that supports Windows® 8/7/Vista/XP (Service Pack 2 or later), or

Mac OS 10.5 or 10.6 (with an Intel platform) operating systems.

What networks does the DataJack U600 USB Modem operate on?

The U600 USB Modem operates on the DataJack 3G network and the DataJack 4G network where available.

Which Operating Systems are supported for use with the DataJack U600 USB Modem?

The U600 USB modem supports:

Microsoft Windows® 8, Windows 7, Windows Vista or Windows XP Service Pack 2

Macintosh 10.5 and 10.6 with an Intel platform

Note: The following Operating Systems are not supported: Windows 2000, Mac OS X 10.4, Palm, Pocket PC, Linux.

Does the DataJack U600 USB Modem support external antenna use and if so when should it be used?

Yes. External antennas can increase speeds, extend coverage areas and boost signals by up to 50 percent in

areas with weak or noisy signal conditions.

How do I connect to the DataJack 3G or 4G network via the SmartView software?

Follow these steps to connect to a Network:

If you have not already done so, connect the DataJack U600 USB Modem. SmartView will begin

searching for an available network.

If you want to switch from 3G to 4G (or vice versa), click the Switch to 3G or Switch to 4G button. You

can also select Change Device Mode from the Tools menu. There may be a few seconds delay while

the device switches between 3G and 4G modes.

When SmartView is ready, the Connection Status Text on the Mobile Control Panel will display ―Ready:‖

followed by the name of the network that has been selected. Click the Connect button to establish a

connection.

If I lose coverage or remove the USB U600 during a file download, will the download resume when the

device is inserted and within 3G or 4G coverage again?

No. You will need to re-establish a connection to the network and restart the file download. Some third party

applications provide the capability of continuing a file transfer after a lost connection.

If I want to connect automatically versus manually via SmartView software, how is that accomplished?

By default, Automatic Mode is Off. You must click the Auto mode button in order to set SmartView to

automatically select an available network and establish a connection based on the priorities specified in the

Network Profiles window. Manually connecting to a network will disable automatic connection. The Auto

button will dim to indicate that automatic connection has been disabled and SmartView will no longer establish

connections automatically. However, you can return to automatic mode by clicking the Auto button.

Troubleshooting Tips

Performing the following steps can help you resolve some of the more common device issues that you may

experience with your DataJack 3G/4G U600 USB modem.

If you are unable to resolve your issue using the Troubleshooting steps below, please contact DataJack

Customer Service at 1-888-693-4522 for assistance.

The SmartView software does not detect the U600 USB Modem

If SmartView displays No Wireless Device, the computer is not recognizing the connection to the modem. Try

removing the modem and reinserting it into the USB port on the computer. If it is still not recognized, insert

the USB modem into a different USB port.

Note: Allow several minutes for the computer to recognize the connection and install the drivers.

If you’ve installed the SmartView software onto your desktop and your computer is not detecting the U600 USB

modem, here are several reasons why this behavior may occur:

The USB U600 is not fully inserted into the USB port on your PC.

The USB U600 must be fully inserted into the USB port of your computer in order for the drivers to be

installed and the SmartView software to recognize the USB U600.

If necessary, remove and reinsert the USB U600 into the USB port on the computer.

If this does not resolve the problem, try using another USB port (if available).

If the USB U600 is still not recognized, remove the USB U600 and reboot the computer. Once the

computer is booted up, plug in the U600 USB again.

Ensure the USB U600 is plugged directly into a computer—not a USB hub.

Another application is conflicting with the SmartView software.

Ensure that applications such as ActiveSync, HotSync, WinFax and/or other connection managers and other

WiMAX software are not running in the System Tray (that is, the icons located by the clock on the Windows

taskbar) while using the SmartView software.

I am having trouble activating my U600 USB Modem

Please ensure your device has been set-up on your DataJack account.

Make sure you are within the DataJack coverage area.

Remove the device, close all applications, reboot your computer and try activating again.

I receive an error when I try to connect to the Internet

Although there are a variety of error messages that you may encounter, most of them can be resolved by

following the steps below.

There is not sufficient signal strength to connect.

If low signal strength is displayed in the SmartView window, move to a location with better coverage.

For a map of coverage in your area, using an alternate Internet connection browse to the DataJack

Coverage Tool at www.datajack.com/coverage-area-map, enter your address and click Go.

Try the external antenna (sold separately).

You encounter a problem with your data services.

Open the SmartView application.

On the menu bar, select Tools > Settings > Hardware > Mobile devices > Modify.

Select Update profile

I am able to connect, but not able to browse any web pages

Begin by clearing browser cookies, history, and cache typically found in your browser tools/Internet options.

Below are some other potential resolutions:

The internet browser is incorrectly configured.

Check the connection settings of your browser to ensure that no conflicting settings exist.

For Internet Explorer, click Tools > Internet Options and select the Connections tab. Ensure that either

Never dial aconnection is selected, or that the DataJack connection is set as the default. Also ensure

that no proxy information is specified by clicking the Settings button and ensuring that the Use a

proxy server for this connection checkbox is not selected.

For Mozilla Firefox, click Tools > Options and select the General tab. Click the Connection Settings

button and ensure that Direct connection to the Internet is selected.

For other browsers, consult the software manufacturer for assistance.

Random loss of IP address in fringe 4G network coverage.

The SmartView software may show the device is connected, but you are not able to browse, because there

is no connection. This issue should only happen when you are located in fringe coverage of the DataJack

4G network. You will need to disconnect and reconnect to SmartView.

Users on Mac OS do not receive an indication from the User Interface that their connection has been

lost when returning from sleep mode in fringe 4G coverage.

You will need to disconnect and reconnect to SmartView.

The firewall or Internet security application is interfering with the browsing.

Try to disable any applications that may be restricting your access to the Internet, such as Windows Firewall,

Anti-Virus software. If the problem is resolved by this action, contact the software manufacturer for

assistance configuring the software to allow for the desired connection.

While plugged into a LAN.

Your LAN may be set to have a higher priority than your wireless connection. Please click on this link to

determine the appropriate priority - http://sierrawireless.custhelp.com/app/answers/detail/a_id/625.

Disconnect all other Internet connections.

While using the SmartView software, disconnect all other Internet connections (such as Wi-Fi or LAN

connections) before you access the DataJack Mobile Broadband Network.

The SmartView software hangs in an “initializing” or “no device found” state

With Windows 7 32-bit OS using a Dell Latitude e6400 and e6500, the SmartView software may hang in an

―initializing‖ or ―no device found‖ state when resuming from hibernation/sleep mode in fringe 4G areas.

You will need to remove and reinsert the device. A reboot may also be required.

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