Delphi Display Systems RDS-INSFTTCU Bedienungsanleitung

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Title: Fast Track Timer User / Configuration Manual

Doc Number: RDS-INSFTTCU

Revision: A

Department: Sales

Area: Training

Approved and released Standard

operating procedure

Implementation Date: 12.6.12

Type of Document: Training

Review Period: 365 days

Fast Track Timer

Configuration / User Manual

Delphi Display Systems, Inc.

PROPRIETARY INFORMATION

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TABLE of CONTENTS

1INTRODUCTION ...................................................................................................................................5

1.1 PC SYSTEM REQUIREMENTS.............................................................................................................6

1.2USING THIS MANUAL .........................................................................................................................6

1.3 GENERAL..........................................................................................................................................7

2PRINCIPLES OF OPERATION.............................................................................................................7

2.1 SAMPLE NORMAL TIMING SEQUENCE.................................................................................................8

2.2 MULTIPLE VEHICLES..........................................................................................................................8

2.3 ELECTRICAL POWER .........................................................................................................................9

2.4 LCD MONITOR (DTIS ONLY) .............................................................................................................9

2.5 REMOTE DISPLAYS............................................................................................................................9

2.5.1 Set Remote Addressing ........................................................................................................11

2.6 LED STATUS LIGHTS.......................................................................................................................12

2.7 REMOTE CONTROL KEYPAD ............................................................................................................13

3SOFTWARE INSTALLATION (USING SUPPLIED THUMB DRIVE).................................................14

3.1 SCOPE ...........................................................................................................................................15

3.2 STARTUP........................................................................................................................................15

4CONFIGURATION...............................................................................................................................16

4.1.1 Direct Port Configuration.......................................................................................................16

4.1.2 Network E3 Configuration .....................................................................................................16

4.1.3 Disconnect Timer...................................................................................................................17

4.2 SITE...............................................................................................................................................17

4.3 FILE ...............................................................................................................................................19

4.3.1 Open......................................................................................................................................20

4.3.2 Save / Save As......................................................................................................................20

4.3.3 Print .......................................................................................................................................21

4.3.4 Print Preview .........................................................................................................................21

4.3.5 Print Setup.............................................................................................................................22

4.3.6 Exit.........................................................................................................................................22

4.4 STATUS BAR...................................................................................................................................22

4.5 UNIT PARAMETERS .........................................................................................................................22

4.6 SITE PARAMETERS..........................................................................................................................23

4.6.1 Store Hours ...........................................................................................................................24

4.6.2 Dayparts................................................................................................................................24

4.6.3 Shifts......................................................................................................................................25

4.6.4 Targets ..................................................................................................................................25

4.6.5 Headings ...............................................................................................................................26

4.7 PRINTER OPTIONS .............................................................................................................................26

4.7.1 Remote Display.....................................................................................................................27

4.7.2 Access Code .........................................................................................................................28

4.7.3 Night Mgr...............................................................................................................................28

4.7.4 Drive-thru Cfg........................................................................................................................29

4.7.5 Event Labeling.......................................................................................................................30

4.7.6 Multi-Station Config...............................................................................................................31

4.8CONNECT.......................................................................................................................................31

4.9 DISCONNECT ..................................................................................................................................32

4.10 REMOTE CONTROL......................................................................................................................32

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4.10.1 Remote Control Screens.......................................................................................................33

4.10.2 Activity...................................................................................................................................34

4.10.3 View Configuration Screens..................................................................................................35

4.10.4 View Periods..........................................................................................................................35

4.10.5 View Target Times ................................................................................................................36

4.10.6 Menu......................................................................................................................................36

4.10.7 Remove Car ..........................................................................................................................37

4.10.8 Reset Loop............................................................................................................................37

4.10.9 Print Store Header.................................................................................................................38

4.11 MANUAL REPORTS ......................................................................................................................39

DAILY,WEEKLY,AND MONTHLY REPORTS...................................................................................................39

4.11.1 Daily Reports.........................................................................................................................40

4.11.2 Weekly Reports.....................................................................................................................41

4.11.3 Monthly Reports ....................................................................................................................43

4.11.4 Hourly and Custom Reports..................................................................................................44

4.11.5 Dayparts Report ....................................................................................................................45

4.11.6 Shifts Report..........................................................................................................................47

4.11.7 Year to Date Reports.............................................................................................................49

4.11.8 Car by Car Reports ...............................................................................................................49

4.12 PARAMETERS PROGRAMMING......................................................................................................50

4.12.1 Assign Access Codes............................................................................................................51

4.12.2 Time/Store Hours ..................................................................................................................52

4.12.3 Store Heading........................................................................................................................53

4.12.4 Set Dayparts..........................................................................................................................54

4.12.5 Set Shifts...............................................................................................................................55

4.12.6 Set Targets............................................................................................................................57

4.12.7 Set Printer Options................................................................................................................59

4.12.7.1 Set Remote Display Options ........................................................................................................59

4.12.8 Night Manager.......................................................................................................................61

4.13 DIAGNOSTICS..............................................................................................................................63

4.14 RESET MEMORY..........................................................................................................................64

4.15 DOWNLOAD.................................................................................................................................65

4.16 UPLOAD......................................................................................................................................65

4.17 SCHEDULER................................................................................................................................65

4.18 ACL ...........................................................................................................................................66

4.19 REPORTS....................................................................................................................................67

4.20 ENTERPRISE ...............................................................................................................................68

4.21 HELP ..........................................................................................................................................70

5ANALYZING DATA.............................................................................................................................71

5.1 ARCHIVE REPORT...........................................................................................................................71

5.2 EVENT REPORT ..............................................................................................................................72

5.3 PERIOD REPORT.............................................................................................................................73

5.4 TARGET REPORT ............................................................................................................................74

5.5 CAR REPORT..................................................................................................................................75

5.6 ON DEMAND REPORTS....................................................................................................................77

6IMPORTING TO EXCEL......................................................................................................................78

7DEFINITION OF TERMS.....................................................................................................................80

8CHANGE HISTORY ............................................................................................................................82

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1 Introduction

The Fast Track ®3000 Series Timer (herein also referred to as the Timer) helps you operate a drive-thru

store more efficiently and profitably by tracking the progress of customer vehicles through the ordering

and delivery process. Management and staff can use this information in crucial ways to:

Analyze service time

Improve productivity

Set performance goals and incentives

Measure performance

Predict staffing requirements based on past experience

Compare shifts, seasons, and stores

The Fast Track PC Software (the Software) is an application that allows your computer to communicate

with your Fast Track ®3000 Series Timer (Fast Track ®Timer). The Software application allows a user to

use a PC as a remote console to operate/program or view the Fast Track ®Timer or download data for

viewing and analyzing. This manual describes how to install and use the Software application on your

personal computer and to communicate with your Fast Track ®Timer. The PC Software operates on a

personal computer (PC) using Microsoft Windows 95®or higher operating system platform.

The Software requires an interface between the PC and the Fast Track ®Timer. This interface may be a

cable connecting your PC directly to the RS-232 port of the Fast Track ®Timer, an Ethernet network

interface card (NIC) using a local area network (LAN) or wide area network (WAN).

The Timer is a measurement instrument that is only as good as the sensors connected to it for vehicle

detection. Listed below are factors to consider when deciding which type of detection to use:

GROUND LOOPS are strongly recommended for use in drive-thru applications because:

They detect metal mass ONLY

Troubleshooting is fairly simple.

Sensitivity adjustments are easy.

They are NOT directly exposed to the environment, such as falling rain and snow, leaves blowing

in the wind, pedestrians, animals, etc.

Careless drivers cannot damage them by bumping into them because there is nothing for

careless drivers to bump into.

They usually last many years with trouble-free operation.

SONAR SENSORS are not recommended for use in drive-thru applications because:

They detect ANYTHING that passes in front of them, including but not limited to falling rain and

snow, leaves blowing by in the wind, pedestrians, animals, insects, employees hanging their

hands or food containers out the window, etc.

They are usually directly exposed to the environment and any movement in their field of view

activates the output, which effects whatever is connected to the output (drive-thru timers, POS,

order-confirmation systems, etc.

They are usually surface mounted and can be easily broken or misaligned by a collision from

careless drivers.

The initial material and labor costs of installing a sonar sensor are comparable to the initial costs

of installing a ground loop. In the very likely event a sonar sensor must be replaced long before a

ground loop must be replaced, the total cost of the sonar sensor will exceed that of the ground

loop.

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1.1 PC System Requirements

The Fast Track PC Download and Remote Control Software application.

A Personal Computer:

oWindows®* 2000 or XP. note-if you are using Windows 7 or Vista, please see document

“Installing Fast Track Software on Windows 7 and Vista”

o133Mhz Pentium or greater

oMicrosoft .NET Framework version 2.0 or higher

o32 Mb of RAM

oAt least 65Mb of free hard disk space (additional space is required for data download)

oUSB port

One or more Fast Track ®3000 Series Timer.

One or more of the following types of interface for communication:

oRS-232 cable

oNetwork Interface Card

1.2 Using this Manual

This manual will familiarize you with all of the Timer’s functions and instruct you how to customize its

behavior to meet your special or changing requirements. Simply look in the Table of Contents or Index for

the section describing the feature. The manual also gives you step-by-step instructions on how to perform

routine operations such as resetting sensors, producing reports on demand, customizing automatic

operation, and adjusting to changes in requirements.

You will find the following symbols and characters used throughout this manual:

(Italics) Represents a particular key stroke on the keyboard

Italics Used as commands to left click your mouse on

Warning! Alert you to possible operational problems or loss of information

NOTE: Lets user know that additional information may be obtained

elsewhere

See - Hyper linked references to another section within this guide or to the

Internet

ARROWS Use the mouse pointer to click on the

Up, Down, Left, and Right arrow keys

appropriately to move from field to field

within the screen. (The field you are

currently in is indicated by the inverted

text on the screen.)

[BRACKETS] (Example: [MANUAL REPORTS]) Use ARROW KEYS to move to

the menu option line specified in the brackets.

<ENTER> Angle brackets around a key means to click that key to

select the option. This notation is used throughout this

manual to indicate the actions you should take to get the

results you want.

NOTE: A guide is provided on the bottom of each screen for screen movement, field changes,

exiting to menu, etc.

NOTE: In Remote Control, (See - Section 4.10), use the mouse pointer and click on the desired

key to activate the command instructed in each step of this section.

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1.3 General

The Fast Track ®3000 Series Timer operates automatically with a minimum of operator attention, updating

the data on its Activity screen through Remote Control and Remote Displays, and downloading regularly

scheduled automatic reports.

2 Principles of Operation

A fully functional Fast Track Timer system is comprised of several components:

Main Console

Remote Display (or LCD if using DTIS)

Cashier Window Loop (if applicable)

Pick-up Window Loop

Additionally, in order to function properly, the Fast Track Timer System relies on input from:

Customer Furnished Audio Communication System

Menu Board Loop / Detector

Figure 1 - Single Lane Example

Note: The Figure above shows an example of a typical single lane drive-thru. The Fast Track Timer can

virtually be configured for any other restaurant setup. (See Appendix)

Caution: Operating a one window Fast Track Timer in a two-window store without an event

measurement at the cashier window (first window), can result in inconsistent and inaccurate readings of

both line times and car counts. An event that is not measured during a cars movement through the drive-

thru lane distorts measurement of actual time between events and can lead to excessive Drive-Offs.

Having both, higher and lower than actual times can be recorded under the following scenarios.

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2.1 Sample Normal Timing Sequence

The Main Console’s interface with the customer-furnished Intercom and Vehicle Detector allows the Timer

to detect a vehicle that has been greeted via Intercom upon arrival at the

Menu Board. Window Loops allow the Timer to detect the car’s arrival at and departure from

the cashier and service window and/or other detection points. For simplicity, the following sequence of

events assumes that there are Loops at the Cashier Window and Pick-Up Window (See Figure 1):

Event 1. A vehicle arrives at the Menu Board where the Loop detects its presence. A VEHICLE

PRESENCE SIGNAL is sent by the Vehicle Detector to the Main Console which starts the timing

sequence.

Event 2. An employee keys the Intercom microphone to greet the customer. The employee’s voice

generates a GREET CANCEL signal that is sent to the Main Console which records the time as the

GREET time.

Event 3. When the vehicle departs from the Menu Board deactivating the Menu Board Loop the

VEHICLE PRESENCE SIGNAL discontinues. The Main Console interprets the time as the MENU time.

Event 4. When the vehicle arrives at the Cashier Loop, a VEHICLE PRESENCE SIGNAL is sent to the

Main Console. The Main Console interprets the time as WAIT time.

Event 5. When the vehicle departs from the cashier's window deactivating the Cashier Loop the

VEHICLE PRESENCE SIGNAL discontinues. The Main Console interprets the time as the CASHIER

time.

Event 6. When the vehicle arrives at the Pick-Up Loop, a VEHICLE PRESENCE SIGNAL is sent to the

Main Console. The Main Console interprets the time as WAIT time.

Event 7. When the vehicle departs from the service window, deactivating the Pick-Up Loop, the

VEHICLE PRESENCE SIGNAL discontinues. The Main Console interprets the time as PICK-UP time.

Additionally the Main Console interprets the time as this customer's TOTAL Line Time.

Figure 2 - Events in the Drive Thru Lane

2.2 Multiple Vehicles

The Timer is capable of keeping track of up to 16 vehicles moving simultaneously through each drive-thru

lane. The Timer can track the progress of each vehicle independently, accurately noting when each car

moves onto or off a vehicle detection zone.

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2.3 Electrical Power

The Timer’s electrical power, supplied by an external transformer, is always left on. The transformer is

connected to a 110 VAC power outlet.

WHEN POWER RETURNS AFTER ANY INTERRUPTION, THE FAST TRACK ® 3000 SERIES TIMER

TESTS ITSELF AND ANY ATTACHED REMOTE DISPLAYS.

When power is applied, the Remote Display(s) powers on and shows its numerical address. The Remote

Display(s) then shows digits counting down from 9 to 0 and beeps during the process, allowing you to

verify that the Display(s) is working properly. Each Remote Display then resumes displaying the elapsed

times and average times for its assigned event. When the timer has completed its boot sequence, the

timer will beep three times.

2.4 LCD Monitor (DTIS only)

If the customer has purchased a DTIS system, a LCD monitor will be required to show the necessary data

to store personnel. The data shown is configured on the 3000 series Timer by the installer following the

completion of the hardware installation.

2.5 Remote Displays

The Remote Displays are 5-by-9 inch modules with three illuminated digits visible on both sides. The

Displays show minutes and seconds to document the time each car spends during key steps in the

ordering and sales process. (When no cars are in the drive-thru, the Displays show the average vehicle

times during the shift or other appropriate time period.)

Figure 3 - Remote Display

A Fast Track ® Timer may have up to six Remote Displays, one standard plus up to five optional. The first

four (address 1- 4) show two types of data: 1) the elapsed time for the event assigned to the Remote

Display, continuously updated during the event; and, 2) the average time for the event computed over the

daypart, shift, day, week, month, or year to date (as selected by the user), after the car leaves the station.

The average time is re-computed after each car leaves the event assigned to the Remote Display, and is

shown by flashing numerals once the event station is no longer occupied.

One to Four Remote Displays May be programmed to:

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Show the elapsed time for a selected event in progress.

Show the average event time for a selected time period (indicated by flashing mode).

Show the same information on more than one Display (example: one Remote for your cashier

and customers, and another for your cooks).

Communicate information through audible beeps (example: a car arrives at a station).

The fifth & sixth addressed Remote Display is a Special Percentage Remote that may be programmed to:

Show the percentage of cars that satisfy the A-grade target time on any selected event.

The optional Remote Display setting serves as a special percentage Remote Display that can be

used to monitor speed service, as well as to provide performance incentive for crewmembers.

The percentage Remote Display shows, in either green or red digits, the percentage of cars

satisfying the particular grade’s target time is below a percentage selected by the user; the

Remote Display’s digits will be red. If the percent is equal to or higher than the selected

percentage, the digits will be green. Only the two color Remote Displays have this capability

(older remotes are only a single red color). The percentage Remote Displays will display the A

target only, while the other Remote Displays 1 through 4 will allow you to specify any target grade

you wish.

Time in Minutes and Seconds

Displaying Percentage of cars

In A-grade Target

Time in Seconds only

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