Digital Equipment PRIORIS ZX MP5 Bedienungsanleitung

Troubleshooting

Guide

PRIORIS ZX MP5 SERVICE INFORMATION

1-1

Initial Troubleshooting

• Record all configuration information and have readily available.

• Turn off server, wait until all hard disk drives completely spin down, and

then turn back on.

• Record all error messages.

• Make sure all cables and connections are secure.

• Make sure all necessary video, printer, and application device drivers

are properly installed.

• Troubleshoot one problem at a time.

• Try to duplicate the problem.

• Run the diagnostic software.

• Run the SCU.

2-1

Troubleshooting

Server Troubleshooting

Problem Possible Cause Action

No response when the

server is turned on. Server is not plugged

in.

No power at the wall

outlet.

Main logic board failed.

Main logic board

jumpers incorrectly set.

CPU module has failed.

No memory module or

SIMMs installed.

Side panels removed.

Power supply failed.

Turn off the server, plug it in,

and then turn it back on again.

Use another wall outlet.

Replace main logic board.

Set all appropriate jumpers.

Reseat the CPU module. If

failure continues, replace CPU

module.

Install SIMMs and memory

module.

Install side panels.

Replace power supply.

continued

Troubleshooting

2-2

Problem Possible Cause Action

Power is on, but there is

no screen display. Monitor brightness and

contrast controls are

not correctly set.

Monitor is off.

Monitor cable is

incorrectly installed.

Incorrect video drivers

installed.

Video controller has

failed.

Monitor has failed.

Adjust the brightness and

contrast controls.

Turn on the monitor.

Check all monitor connections.

Install the correct video

drivers.

Replace main logic board.

Replace monitor.

Power is on but no

OCP display. OCP button not turned

on or OCP backlight is

disabled in SCU.

OCP has failed.

Press any keyboard key or

OCP button at the front of the

server.

Make sure OCP backlight is

set to ON in the SCU.

Replace OCP display.

Power is on but cooling

fans do not work. Fans disconnected

from main logic board.

One or more fans

failed.

Connect the fans.

Replace fan(s).

Server operates

incorrectly after

installing a CPU

module.

CPU module installed

incorrectly.

Primary CPU module

has failed.

Secondary CPU

module has failed.

Reinstall CPU module.

Replace CPU module.

Remove CPU module and

reboot. If server boots without

errors, replace CPU module.

continued

Troubleshooting

2-3

Problem Possible Cause Action

Server operates

incorrectly after

installing optional

expansion board.

Expansion board

installed incorrectly.

Did not run SCU to

configure expansion

board after installation.

Did not install CFG file

for expansion board.

Expansion board has

failed.

Remove expansion board and

reinstall.

Run the SCU to properly

configure expansion board.

Run SCU and add CFG file (if

necessary).

Remove expansion board and

reboot. If server boots without

errors, replace expansion

board.

Server operates

incorrectly after

installing optional

memory (SIMMs).

SIMMs installed

incorrectly.

SIMMs have failed.

Memory module

installed incorrectly.

Memory module failed.

Remove SIMMs and reinstall.

Reorder SIMMs. Make sure

SIMMs are installed in the

appropriate memory banks

and are completely filled. If

problem persists, replace

SIMMs.

Reinstall memory module.

Replace memory module.

No response to

keyboard commands. Keyboard might be

password protected by

a local or remote

control program.

Keyboard is not

connected.

Keyboard is connected

to the mouse port.

Keyboard failed.

Enter the keyboard password.

Power down the server and

connect the keyboard.

Power down the server and

connect the keyboard to the

keyboard port.

Replace keyboard.

continued

Troubleshooting

2-4

Problem Possible Cause Action

No response to mouse

commands. Mouse might be

password protected by

a local or remote

control program.

Mouse is not

connected.

Mouse is connected to

the keyboard port.

Mouse driver not

installed.

Mouse trackball dirty.

Mouse failed.

Enter the keyboard and

mouse password.

Power down the server and

connect the mouse.

Power down the server and

connect the mouse to the

mouse port.

Install the appropriate mouse

driver.

Clean trackball.

Replace mouse.

Server operates

correctly but application

software does not.

Application software

installed incorrectly.

CPU speed setting

causes conflict with

application software.

Having system cache

enabled causes conflict

with application

software.

SCSI device has failed.

Refer to your application

software documentation.

Run the SCU and reduce CPU

speed setting.

Run the SCU and disable

system cache.

Replace SCSI device.

continued

Troubleshooting

2-5

Problem Possible Cause Action

Server does not boot

from CD-ROM drive. CD-ROM drive is not

connected to the

Adaptec controller.

Connect the CD-ROM drive to

the onboard 7870 Adaptec

controller.

CD-ROM drive not

configured as a

bootable device.

Change the CD-ROM setting

to “bootable” using

SCSI

Select

CD-ROM disk is not

bootable. CD-ROM disk media must be

bootable to boot from CD-

ROM disk.

SCSI device has failed. Make sure CD-ROM disk is

bootable. If failure continues,

replace SCSI device.

Target diskette drive

cannot read or write

information.

Diskette is not

formatted.

Diskette is worn or

damaged.

Diskette is write-

protected.

Diskette drive is empty.

Diskette write

protection enabled.

Diskette drive has

failed.

Format the diskette.

Try another diskette.

Slide the write-protect switch

so the hole is not visible.

Insert a diskette.

Run the SCU and set the

Diskette Write Protection

option to “Disabled.”

Secure ribbon cable and other

connectors on back of diskette

drive. If failure continues,

replace diskette drive.

Troubleshooting

2-6

Disk Drive Troubleshooting

Problem Possible Cause Action

Server does not

recognize an

internal SCSI

device.

SCSI device jumpers

incorrectly set.

SCSI ID conflicts.

Terminating resistors not

removed from the SCSI

device.

SCSI controller has failed.

Loose SCSI cable.

SCSI cable incorrectly

installed between SCSI

controller, SCSI device or

backplane.

Refer to the supplied kit

installation instructions.

Refer to the supplied kit

installation instructions.

Remove terminating resistors.

Refer to the supplied kit

installation instructions.

Replace main logic board.

Secure all cable connections.

Correctly install SCSI cable.

Server does not

recognize an

external SCSI

device.

SCSI device jumpers

incorrectly set.

SCSI ID conflicts.

Terminating resistors not

removed from the SCSI

device.

SCSI controller has failed.

Loose SCSI cable.

SCSI cable incorrectly

installed between SCSI

controller and rear panel

connector or external

SCSI device and rear

panel connector.

Refer to the supplied kit

installation instructions.

Refer to the supplied kit

installation instructions.

Remove terminating resistors.

Refer to the supplied kit

installation instructions.

Replace main logic board.

Secure all cable connections.

Correctly install SCSI cable.

continued

Troubleshooting

2-7

Problem Possible Cause Action

Server does not

boot from an internal

SCSI hard disk

drive.

SCSI boot hard disk

drive not formatted.

SCSI device drivers not

installed or incorrectly

installed on SCSI boot

hard disk drive.

Operating system

software is not installed

on the SCSI boot hard

disk drive.

Requested partition does

not exist.

SCSI boot hard disk

drive at wrong SCSI

address.

Format the SCSI hard disk

drive.

CAUTION: Formatting the

SCSI hard disk drive will destroy

all the data on the drive.

Properly install all required SCSI

device drivers.

Install the appropriate operating

system.

Partition the SCSI hard disk

drive and then reload the

operating software.

Set SCSI boot hard disk drive to

lowest “primary” SCSI address.

continued

Troubleshooting

2-8

Problem Possible Cause Action

Server does not

boot from a target

diskette drive.

Drive ID incorrectly set.

Diskette drive not

enabled.

Diskette boot option

disabled.

Diskette does not contain

start-up files.

Diskette drive is empty.

Diskette is worn or

damaged.

Loose cables.

Make sure the drive ID is

correctly set. Refer to the

documentation that was

supplied with the diskette drive.

Run the BIOS Setup utility to

enable the diskette drive.

Run the SCU and set boot

option A then C.

Insert a diskette with the correct

start-up files.

Insert a diskette that contains

an operating system.

Try another diskette.

Secure all cable connections.

continued

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