16
V Trouble shooting
Before requesting customer service, test your product as follows.
If the problem persists, contact the customer service center.
Screen
1.
2.
Nothing appears on the screen.
> Ensure the power code is connected.
> Ensure the main power switch in the “I” setting.
> Ensure the power button is on.
> Ensure the connected device is powered and on.
The images on the screen appear distorted or shaky.
Audio
1. There is no sound or volume is low.
Touch Input
1.
2.
Touch input is not working well.
> Restart the device or restart the display.
> Confirm touch is calibrated.
Ghost touches appear without any touch input from user.
> Ensure the product is connected to a grounded power source.
> Static electricity may build up and cause unwanted touches.
Ensuring the product is properly grounded will help alleviate this issue.
> Ensure the HDMI cable is connected securely.
> Confirm the video output settings of the device.
> If any video cable adapters or repeaters are used it is possible
for image degradation or image signal loss to occur.
> Confirm whether the resolution and frequency of the graphics
card are compatible with the product.
> Check the HDMI connection of the HDMI cable.
> Check the device’s OS audio output settings.
> Check the audio settings of the software currently in use.
4.
5.
6.
7.
8.
9.
10.
11.
Ensure that the product’s vents are not blocked.
(An increased internal temperature may damage the product or
may cause a fire.)
Be careful not to strike the edges of the table.
(The product profile may become damaged or personal injury
may result due to the impact.)
Turn off the power switch and disconnect the power cable and all
other connected cables before moving the product.
(Damaged cables may cause electrical shock and people may trip
over the cable, causing personal injury.)
Do not insert metallic objects (knives, hairpins, etc.) or flammable
objects (paper, matches etc.) into the product’s vents or input/output
ports, etc. Only connect with compatible cables and devices.
(Product failure, electrical shock or fire may result.)
Power off the product and remove the power cable during lightning
or thunderstorms.
(Electrical shock or fire may result.)
Do not pull on the cable only when disconnecting the power cable
from the power socket.
(Damaging the power cable may result in electrical shock or fire.)
Do not put a hot or heated object on top of the product.
(Product failure, electrical shock or fire may result)
Disconnect the power cable from the power socket when not in
use for extended periods of time.
(Dust accumulation can cause electrical shock or fire.)
Operation and Safety
05
12. Stop operating the product if you become aware of unusual behaviour
such as smokre, strange sounds, smells, etc.
(Continued use after noticing unusual behaviour may result in further
damage to the product, environment, or personal injury).
