7
6 Troubleshootin
System faults are reported and logged in the monitoring system. All fault logs are also accessi le remotely y
your installer. Contact your system installer as recommended elow if any of the following conditions are present
on the front display of the inverter panel.
Service light ON in grid mode System is prevented from normal operation due to internal fault. Notify service personnel.
Service light ON in ackup
mode
overload condition which prevents the system from operating safely. If the
attery SOC is greater than 20% (one or more Green attery status LEDs), reduce the load
y shutting off circuits in the ackup electrical panel, then press and hold the service
utton 5 seconds to resume ackup power operation. If the attery SOC is less than 20%
(SOC Led is yellow), do not attempt to resume ackup operation until sunlight is present
to provide a solar charge of the attery.
All panel lights flashing System is attempting to communicate with the attery modules. Notify your service
provider if this condition persists more than 30 minutes.
service utton wake
command
This indicates loss of oth AC And DC sources to the PCS. Notify your service provider.
Online monitoring system not
accessi le
Check the internet connection. If connection is via wi
wireless router, and make
sure login user and password have not een changed since time of original installation.
Check power to the Evolve energy management system via the orange indicator light on
the right side of the panel. Note: the energy management system may lose power after
an extended grid outage where there is not enough solar generation to maintain attery
system power. Note: monitoring system servers may occasionally e down for service. If
first attempts are not successfully, try again the following day efore contacting your
service provider.
7 Installer Checklist
Following the completion of your energy storage system installation, ensure your installer has provided you with
the following information for your personal records. Note that we may ask you for this information in the event
you need to make a warranty claim:
•Record of purchase, including date of installation, installer name and contact details.
•Copy of the electrical permit.
•Serial num ers for Battery System ca inets (PCS & Battery).
•EMS gateway UID – this is the unique identifier of your EMS gateway that connects to your internet
service.
Further to the information provided a ove, ask your installer to identify the following within your system
installation:
•Location of circuit reakers, and if applica le, installed emergency disconnect switches in case an
emergency shutdown of the equipment is required.
•Location of the ackup electrical panel, including a list and identifier of each circuit within the panel.
•Record of all loads tested at the time of installation.
