Eircom Advantage 2000 Benutzerhandbuch

Advantage 2000 System

Manual

eircom advantage 2000

System Manual

Advantage 2000 System Manual

Page 2

Specifications are subject to change without notice.

Facilities described may or may not be supported by your network.

Advantage 2000 and Advantage are the registered trademark of MDS Gateways.

This documentation refers to:

software version 20.044 or higher for the IP system phones and

software version 11.100 or higher for the Advantage 2000 system.

DM 1041 rev 2

Advantage 2000 System Manual

Page 3

Contents

1.1. Overview of the Advantage 2000 .........................................................................5

1.2. Status LEDs...........................................................................................................6

1.3. Back Panel Connectors and Fax port..................................................................6

1.4. Features and Dialling Codes................................................................................7

1.5. Login to your personal page...............................................................................8

1.6 Hotdesking ............................................................................................................9

2.1. Sequence required for installation ....................................................................10

2.2. Location...............................................................................................................10

2.3. Equipment ...........................................................................................................10

2.4. Wall Mounting the Advantage 2000 ...................................................................10

2.5. System Wiring.....................................................................................................11

2.6. Three step Set-up flow chart..............................................................................12

2.7. Program the IP address of the system into the range of the LAN...................14

3.1. Browser based programming ............................................................................17

3.2. Enter Browser Based Programming..................................................................17

3.3. System Programming Page ...............................................................................19

3.4. Manual Programming of the SIP trunk lines .....................................................20

3.5. Programming the External Lines .......................................................................24

3.6. Programming the Ringing Assignment.............................................................27

3.7. Programming the Trunk Access digit................................................................29

3.8. Programming other features..............................................................................30

4.1. Universal Plug and Play available on site .........................................................31

4.2. If the modem router is not at the default Gateway IP address.........................32

4.3. If the modem router does not support Universal Plug and Play......................33

5.1. Connecting IP system phones ...........................................................................34

5.2. Auto discovery of IP system phones on the LAN.............................................35

5.3. Connecting an IP system phone remotely across the public Internet ............35

5.4. Entering the system phone IP registration parameters manually ...................35

Advantage 2000 System Manual

Page 4

Appendix I Power over Ethernet and Ethernet cable specifications .........................37

Standard Ethernet Cable ................................................................................................37

Appendix II System Tones..........................................................................................37

Appendix III Compatibility with third party headsets and analogue phones ..............38

Appendix IV Miscellaneous timer settings...................................................................39

Appendix V Environmental Specifications....................................................................40

Appendix VI User settings, trunk accesses, ringing assignments and CLIs........41

Appendix VII Common Address Book Table.................................................................44

Appendix VIII IP Addresses and RAS Tables ................................................................45

Appendix IX Call Logging outputs and formats............................................................46

Diagnostic Logging.........................................................................................................51

Appendix X Example: how to configure port forwarding on the Netopia modem router

Cayman 3346 ...................................................................................................................53

Appendix XI Usage of the 12 communication channels available on the system ......67

Advantage 2000 System Manual

Page 5

1.1. Overview of the Advantage 2000

The Advantage 2000 is a next generation IP voice switch for SOHO and small

business applications. The system connects four analogue telephones and up to 16

IP system phones to the public ISDN, PSTN or SIP networks.

Users make or receive calls via the PSTN/ISDN network or via a SIP server in the

public network, using a simple analogue phone or an Advantage IP Executive phone

or an Advantage IP Professional phone.

The Advantage IP Executive is an advanced multi function system phone with 16

programmable keys, 6 fixed keys, loudspeaker and a blue backlit 4-line display.

The Advantage IP Professional is an advanced multi function system phone with 6

fixed keys, loudspeaker and a blue backlit 4-line display.

Up to sixteen of these phones may be connected locally to the Advantage 2000

system or remotely over broadband Internet. Remote IP phones have full system

functionality. The system phones have a two-port Ethernet hub, which allows a single

cable to the desktop for both the phone and the PC.

The Advantage 2000 has a full range of pbx features including voicemail, automated

attendant, least cost routing, speed dials, address books and call lists. Features such

as networking of multiple systems on different sites require the installation of a

license. Licenses can also be installed to expand the number of users or the number

of voicemail boxes and for PC-based soft phones,.

Advantage 2000 System Manual

Page 6

1.2. Status LEDs

There are six LEDs behind the clear lens on the front of the unit. The functions of

these are as follow, from left to right.

LED

Status: ON

Status: OFF

Status: Flashing

System starting Power off Power On. Normal

operation.

LAN link present No LAN link present LAN activity

SIP server

connection OK

SIP server connection

NOT OK

One or more SIP accounts

NOT OK

ISDN BRA

connected at L1

N/A N/A

ISDN BRA

connected at L2

N/A N/A

Fault Condition.

Contact technical

support

No fault condition N/A

1.3. Back Panel Connectors and Fax port

Ethernet

Doorphone

Relay

4 analogue a/b ports

ISDN or PSTN Trunk Lines

31 3 2 3 3 3 4

Power Port: For connecting the power adaptor.

Ethernet Port: For connecting the unit to a router or LAN.

Doorphone Relay: For connecting a doorphone relay

Analogue Ports 31- 34: for connecting analogue a/b extensions

Fax Port: Fax machines should be connected to analogue port 34.

L1 and L2: For connecting the unit to ISDN or PSTN trunk lines from the public

network.

Advantage 2000 System Manual

Page 7

1.4. Features and Dialling Codes

Feature

Code

Any trunk line 9

SIP trunk line *00

Trunk lines 1 or 2 * 9 1 or * 9 2

SIP trunk lines 1 to 10 * 901 to * 910

Groups 80 to 89 80 to 89

Forward all calls to internal user * 2 1 * <user number> #

Forward all calls to voicemail * 2 1 * < * 9 9 > #

Forward all calls to external number * 2 1 0 * <external number> #

Cancel forwarding of all calls # 2 1 #

Restrict your outgoing CLI * 30 #

Send your outgoing CLI * 31 #

Common address book short codes * 4 0 0 0 to * 4 1 9 9

Personal address book short codes * 8 0 0 to * 8 4 9

Forward on No Answer to internal user * 6 1 * <user number> #

Forward on No Answer to internal user with timer * 6 1 * <user number> * <time> #

Forward on No Answer to voicemail * 6 1 * < * 9 9 > #

Forward on No Answer voicemail with timer * 6 1 * < * 9 9 > * <time> #

Forward on No Answer to external number * 6 1 0 * <external number> #

Forward on No Answer to external number with timer * 6 1 0 * <external number> * <time> #

Cancel Forward on No Answer # 6 1 #

Camp On (Call Back on busy) internal 5

Do Not Disturb * 6 2 #

Cancel Do Not Disturb # 6 2 #

Opt out of a group * 6 2 * <group number(80 – 89)> #

Opt into a group # 6 2 * <group number(80 – 89)> #

Forward on Busy to internal user * 6 7 * <user number> #

Forward on Busy to voicemail * 6 7 * < * 9 9 > #

Cancel Forward on Busy # 6 7 #

Activate Roaming PIN * 6 8 <Roaming Account> <Roaming PIN> #

CallPickUp/CallPickOff * 7 1 <user number>

Universal pickup * 7 1 0

Call Transfer Explicit (at dial tone with two calls on hold) * 7 2

Conference (at dial tone with two calls on hold) * 7 3

Park/Unpark a call * 7 4

Retrieve a parked call from an internal user * 7 5 <user number>

Answer a universal page * 7 6 *

Directed page * 7 7 <user number>

Universal page * 7 7 *

Door opening code * 7 8

Intrude (at busy tone) * 7 9

Access voicemail * 9 9

Transfer call to Mailbox (While ringing the User) # 99

Direct access to an user when answered by the Auto

Attendant

* + user number

Direct access to an user voicemail when answered by the

Auto Attendant

# + user number

Access voicemail settings (when pressed while listening to

voicemail welcome message)

Programming

Code

Program an external number in your personal address

book.

* * 8 0 0 to 8 1 9 *<external number> #

Erase a number from your personal address book. # 8 0 0 to 8 1 9 #

Implement Ringing mode (Modes 1 to 5) * 0 7 * <Ringing Mode > #

Enter System Programming * * * * # # # #

Advantage 2000 System Manual

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1.5. Login to your personal page

You can easily manage your Advantage settings, personal phonebook, call diversions

and voicemails by logging into the Advantage 2000 from a PC. Contact the

Advantage 2000 system administrator to receive your Username and PIN.

If your PC is connected on the same network as the Advantage 2000 system, type

the internal address of the Advantage 2000 into you browser:

http://192.168.1.250

This is the default IP address of the Advantage 2000. In order to connect, the PC

must have an IP address in the same range as the Advantage 2000 (ie)

192.168.1.XXX but different from the Advantage 2000. If it does not you must change

the IP address of the PC or the Advantage 2000 as described in the Advantage

2000user guide.

If you wish to connect to the Advantage 2000 from a remote location, type the WAN

IP address of the system followed by the port number. For example-

http://92.18.137.42:7000

In the login panel type your username and password and your personal IPhone page

will be displayed:

Advantage 2000 System Manual

Page 9

On this page you can search or edit your personal address book, set your call

diversions, programme an alarm call, change your PIN code, manage your voicemail

and your phone settings.

If you are connecting to the system from a remote location you can use the remote

office feature . This allows you to make and receive calls using your Forum 3000

phone number at a remote location. Type in the remote phone number where you are

currently located in the ‘Remote number’ box. This can be a GSM or a fixed number.

Type in the number you wish to call in the box ‘Dial’. The system will first call you

back at your remote number and then connect you to your required destination.

You can programme the keys on your phone as speed dials or function keys by

pressing the ‘Function keys’ button.

Phone language and volume settings can also be programmed on this page.

1.6 Hotdesking

A user of the Advantage 2000 may register from any Advantage IP connected to the

system. Once you have entered your IP registration name and PIN at a phone all your

calls will automatically ring at that phone. Check with the system administrator for

your IP phone registration name and registration PIN.

If you arrive at a hot desk and the phone is registered to another user, you can re-

for 5 seconds, scroll down to Registration Info and enter your IP registration name

and IP registration PIN. This can be done by repeatedly pressing the dial keys to

enter the characters. Press SET and then back and exit.

If the screen displays your extension number and a softkey called ‘Activate’ press the

softkey to activate the phone.

Advantage 2000 System Manual

Page 10

2.1. Sequence required for installation

It is important to follow the sequence in this manual of first verifying the compatibility

of the system IP address with the range of the LAN and then connecting the system

on the LAN, then accessing the system browser for configuration, then getting

Internet access and only then connecting the IP system phones to the LAN.

See also the 3-step set-up flow chart in this manual.

2.2. Location

The Advantage 2000 is designed for wall mounting. The air-cooling slots must not be

covered.

Find a location that is:

♦Easily accessible and within 2 meters of the nearest available power point

♦Isolated from plumbing or electrical wiring

♦Not exposed to extremes of temperature, humidity, dust, chemicals or direct

sunlight

♦Sufficiently spacious and well-lit to allow you to wire the system

2.3. Equipment

Equipment required for system installation:

♦Two screws and rawl plugs suitable for the material to be drilled

♦Drill and chuck-key

♦Drill bit and flathead screwdriver

♦CAT-5 cable to connect to the router or LAN.

♦RJ 45 cables for the analogue users, relays and line connections

2.4. Wall Mounting the Advantage 2000

1. Place the Advantage 2000 unit against the wall and mark the positions of the

central fixing hole and the lower fixing hole.

2. Drill the holes, insert rawl plugs and insert screw into the wall at the location of

the central fixing hole, but leave it protrude about 5mm.

3. Place the unit onto the central fixing screw.

4. Fix the unit horizontally by inserting the second screw in the fixing hole at the

bottom of the unit.

The system is now ready for wiring.

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