9 10
Q & A
Why the headphones can't pair with my mobile phone?
Please check whether your headphones are in pairing mode
or reconnection mode, check if Bluetooth search function
of your Bluetooth device has been turned on. And then go
to Bluetooth menu of your Bluetooth device, delete/forget
the headphones, and reconnect the headphones.
Why headphones can't be turned on?
Please double check battery status of your headphones.
Can I replace battery for the headphones?
No. these headphones use built-in non detachable
Li-Polymer battery. lt can't be replaced.
Can l use the headphones while driving?
For your safety, we strongly recommend you to not use
headphones to avoid distraction while driving.
Why the headphones sometimes disconnect with Bluetooth
device within 10 meters?
Please check if there is any metal material within relatively
close range may interfere Bluetooth connection. Because
Bluetooth is a radio technology that is sensitive to objects
between the headphones and its connected devices.
and its connected devices.
Why I cannot hear any voice from my computer or
mobile phone?
Please check if the output channel of your computer
support A2DP profle. And please check the volume of
your headphones, as well as computer/mobile phone.
Why am I unable to use the headphones to control
volume of select track of APP in my mobile phone?
Due to configuration of different application software, the
headphones may not totally compatible with some
applications.
What can I do if the Bluetooth is crashed?
(Cannot close or open)
Please reset headphone Bluetooth by inserting audio cable
into audio jack then removing it.
Why the Bluetooth is turned off when I use the audio
cable to connect?
This is our special set. All Bluetooth feature buttons stop
working and Bluetooth should be turned off when users
insert audio cable into jack. Don't worry, the Bluetooth will
be available when the audio cable is moved.
Why does the headphones not work when using audio cable?
If the battery of the headphones is completely dead, it cannot
be used in the wired state. Please after charging the
headphones for 10 minutes and then use the audio cable to
enter wired mode.
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