Warranty:
Your small kitchen appliance is warranted to the original purchaser to be free from any manufacturing
defects under normal use and conditions for one (1) year, cord excluded. During that period, should the
appliance fail to operate properly, return the appliance with your sales receipt to the store where
purchased. If you use your appliance for household use and according to instructions, it should give
you years of satisfactory service. This product warranty covers only the original consumer purchaser
of the product.
WARRANTY IS ONLY VALID WITH A DATED PROOF OF PURCHASE.
To guarantee repair or replacement without charge, a dated sales receipt showing purchase within the
limited warranty period* must accompany the appliance. Without a sales receipt, warranty will be
estimated according to the appliance's manufactured date. A comparable appliance should arrive
within 2-3 weeks. However, in case an appliance is not covered by warranty, correspondence offering
alternatives will be mailed to you.
During the one-year warranty period, a product with a defect will be either repaired or replaced with a
reconditioned comparable model (at our option) when the product is returned to our Service Center.
(See the “Returns” section below). The repaired or replacement product will be in warranty for the
remaining balance of the one-year warranty period and an additional one-month period.
This limited warranty covers appliances purchased and used within the 48 contiguous states
plus the District of Columbia and does NOT cover:
- Damages caused by unreasonable use, neglect, normal wear and tear, commercial use, improper
assembly or installation of product.
- Damages caused in shipping.
- Damages caused by replacement or resetting of house fuses or circuit breakers.
- Defects other than manufacturing defects.
- Breakage caused by misuse, abuse, accident, alteration, lack of proper care and maintenance, or
incorrect current or voltage.
- Lost or missing parts of the product. Parts will need to be purchased separately.
- Damages of parts that are not electrical; for example: cracked or broken plastic or glass.
- Damage from service or repair by unauthorized personnel.
- Extended warranties purchased via a separate company or reseller.
- Consumer’s remorse is not an acceptable reason to return a product to our Service Center.
*The consumer is responsible for any delivery charges for all replacement units provided for exchange
under the warranty.
RETURNS: Any return of defective merchandise to the manufacturer must be processed accordingly
by contacting customer service first to obtain an RA # (Return Authorization Number). We will not
accept any returns of merchandise without an applicable RA #.
We cannot assume responsibility for loss or damages to products returned to us during incoming
shipment. For your protection, always carefully package the product for shipment and insure it with the
carrier. Be sure to enclose the following items with your return: any accessories related to the
problem, your full address and daytime phone number, a note describing the problem, a copy of the
dated sales receipt or other proof of purchase and a valid RA#.
C.O.D shipments cannot be accepted.
*One Year LimitedWarranty valid only in the 48 contiguous states plus the District of Columbia,
excluding Alaska, Hawaii, Puerto Rico and the Virgin Islands.
This warranty is effective only if the product is purchased and operated in the USA; product usage
which is in violation of the written instructions provided with the unit will void this warranty.
For international warranty, please contact the local distributor.
**Any instruction or policy included in this manual may be subject to change at any time.
Model EGR-2010 Elite Gourmet®20”x10” Non-Stick Electric Griddle
MAXI-MATIC®, USA
18401 E. Arenth Ave.
City of Industry, CA 91748
Customer Service Dept: (626) 912-9877 Ext: 120 MON-FRI 10am-5pm PST
Website: www.maxi-matic.com email: info@maxi-matic.com
20” X 10” Non-Stick Electric Griddle
Model EGR-2010
Instruction Manual
INCLUDING RECIPES & WARRANTY STATEMENT
