Warranty
The manufacturer undertakes warranty repair liabilities for 1 year from the date of
purchase, but no longer than 2 years from the date of manufacture of the product
(warrantydoesnotcoverbatteries). Paid repair is provided within recorder’s operation
lifetime (3 years). Other rulesare regulated by the Law «On Protection of Consumers'
Rights».
We are always grateful for any comments and proposals regarding our products, as
well as the detailed description of the conditions and causes that led to failure. We
appreciate time and skills of our customers, and if the problem is not that complicated,
we do not mind if you try to solve the problem yourself. If the attempt to repair was
fairlyneat,youdonotlose yourwarranty.Incase ofmajorbreakdownsand mechanical
damage to the recorder, your warranty will be terminated. Our productshave no seals.
If you are experiencing problems with the use of our products, we recommend the
following:
•Go to www.ts-market.com and see a list of common problems (FAQ
section) and their solutions. Perhapsthere isa solution to yourproblem.
•If the problem persists, contact technical support at support@ts-market.com
with the detailed description of your problem, the conditions it
appeared, the exact product name according to the passport, firmware,
software, operating system, and other relevant information. The better
you describe the problem, the sooner it is resolved. E-mail
correspondence is most effective because it preserves history and
minimizes misunderstanding. You will receive a response to
your request by e-mail within 24 hours (excluding
weekends and holidays).
TechnicalSupport
Technical support isavailable by e-mail: support@ts-market.com
Weareconstantlyworkingtoimprovethesoftwareanddocumentation.Youcanalways
downloadthe latestversion ofthe software for free and getinformation onproducts on
our website: http://www.ts-market.com. 7
