Ericsson A2618s Bedienungsanleitung

Trouble Shooting Guide, Standard

4/00021-2/FEA 209 544/25 A Approved according to 1776-2/FEA 209 544

Trouble Shooting Guide, Standard

Applicable for A2618s and A2618sc

Contents

1 Explanations....................................................................................................................2

2 Network Problems...........................................................................................................5

3 On/Off Problems.............................................................................................................8

4 Audio Problems.............................................................................................................10

5 Display/Illumination Problems....................................................................................13

6 Capacity/Charging Problems.......................................................................................17

7 SIM Problems................................................................................................................18

8 Key Problems.................................................................................................................20

9 Alert Problems...............................................................................................................21

10 Data Communication Problems...................................................................................22

11 Software Problems........................................................................................................22

12 Other Problems.............................................................................................................23

13 Revision History............................................................................................................24

Trouble Shooting Guide,Standard

4/00021-2/FEA 209 544/25 A 2(24)

1 Explanations

1.1 Component Placement Reference

For component placement see doc.1078-2/FEA 209 544/25

1.2 Service Test Menu

Code to enter Service Test Menu, > * < < * < *

1.3 External connectors

External units are connected to the transceiver by means of an 11-pin connector on the bottom

of the phone.

The pin numbering is starting from the right when looking on the system connector with the

front up.

Pin Signal Function

1 DCIO DC+ pole for charging phone battery and external

accessory powering.

2 GND Digital GND and DC return.

3 VPPFLASH Flash memory Vpp /Service.

4 GND Audio signal GND, 0 V reference.

5 CFMS_PHFS Accessory Control From Mobile Station serial (ACB)

communication/ Portable Hands Free Sense.

6 CTMS Accessory Control To Mobile Station serial (ACB)

communication.

7 DFMS Data From Mobile Station, serial bus communication.

8 DTMS Data To Mobile Station, serial bus communication/

External accessory Power on

9 CTS_ON Mobile station Clear To Send/ ON REQuest

10 AFMS/RTS Audio from Mobile station/ Ready To Send

11 ATMS Audio to Mobile station

Trouble Shooting Guide,Standard

4/00021-2/FEA 209 544/25 A 3(24)

1.4 Abbreviations

B: Crystal.

C: Capacitor.

D: Digital circuit.

H: Buzzer, LED, and pads for display.

J: Connector.

L: Coil.

N: Analogue circuit, power amplifier at some units.

R: Resistor.

S: Keyboard pads.

V: Transistor, diode.

X: Contact surface on the circuit board.

Z: Filter.

DCIO: DC voltage through the system connector for charging.

GND: Ground.

RTC: Real Time Clock, the clock that keeps track of time.

SIMCONCLK: Signal from the processor used for communication to SIM, clock-signal.

SIMDCONAT: Signal from the processor used for communication to SIM, data-signal.

SIMCONRST: Signal from the processor used for communication to SIM, reset-signal.

SIM VCC: Feed voltage for SIM, 5.0 ± 0.10 VDC.

VBATT: Battery voltage, 3.70 ± 0.5 VDC.

VPPFLASH: Voltage to erase and program the memory. 12.0 ± 0.60 VDC

VCORE: DC voltage for the processor 2.4 ± 0.10 VDC.

VCORE DSP: DC voltage for the DSP 1.8 ± 0.10 VDC.

VDIG: DC voltage for the processor and memory, 2.75 ± 0.10 VDC.

VLCD: DC voltage for the display that controls the contrast, the voltage is generated in

the display-assembly.

VHOM: DC voltage for the radio part except the synthesiser, 3.8 ± 0.20 VDC.

VRAD: DC voltage for the radio part, 3.8 ± 0.20 VDC.

V380B: DC voltage for the radio part, 3.8 ± 0.20 VDC.

VRTC: DC voltage for the real time clock, 2.35 ± 0.15 VDC.

VVCO: DC voltage for the synthesiser, 3.8 ± 0.10 VDC.

I2C: Communications standard for two-way communication using only 2 wires.

Unit: What the mobile telephone later in this document will be called.

Trouble Shooting Guide,Standard

4/00021-2/FEA 209 544/25 A 4(24)

1.5 Pin placement

Single diode (PIN diode) Electrolytic capacitor. Double diode or single

transistor

Five pin circuit (usually volt-

age regulator). Double transistor. N392

Eight pin circuit. N200 N400

Crystal N300

Trouble Shooting Guide,Standard

4/00021-2/FEA 209 544/25 A 5(24)

2 Network Problems

2.1 Find out if the fault is RX- or TX-related

Connect the unit (with signalling program) to a GSM test instrument and try to get

SERV at an input signal strength of -68.5 dBm.

If the unit does not get SERV, go to section 2.2.

If the unit gets SERV, go to section 2.4.

2.2 The phone does not get SERV

Open the unit and check for liquid damage.

No action is to be taken for a liquid damaged unit, send the unit on according to the local

company directives.

Make sure that the antenna connector W1 not is mechanically damaged, dirty or oxidised.

Clean it if needed.

Check the soldering of N200, N201, Z200 and Z201.

Measure the resistance over L202, L203, L204 and L206 (0 ohm).

Measure the resistance over L200, L201 (0 ohm) and R202 (270 ohm).

Replace if incorrect.

Retry to get SERV again with the settings mentioned above.

If the unit gets SERV, go to section 2.4.

If the unit still does not get SERV, the fault probably is within the LO part, or the losses in the

signal path are too large.

It is also possible that the feed voltages are incorrect, section 2.3.

Open the unit.

Power up the board and start it by pressing the On/Off key.

Measure the VRAD-voltage on C705, measure on the side close to C706.

If the voltage is incorrect, send the unit on according to the local company directives.

Measure the V380B-voltage on C706, measure on the side close to R705.

If the voltage is incorrect, send the unit on according to the local company directives.

If the voltage is correct, measure the VVCO-voltage on pin 5 of N701.

If the VVCO-voltage is correct, measure the resistances over R362 (18 kohms) and R392 (82

ohms).

If the resistances are incorrect, replace the corresponding component.

If both the resistances are correct, go to section 2.3.

Trouble Shooting Guide,Standard

4/00021-2/FEA 209 544/25 A 6(24)

If the VVCO-voltage is incorrect, measure the voltage at L700 3.7 ± 0.5 VDC, measure on the

pin close to R705.

If the voltage on L700 is incorrect, on the pin close to R705, measure the resistance of L700

(0 Ohm).

If the resistance is correct, send the unit on according to the local company directives.

If the resistance is too high, replace L700.

If the voltage on pin 1 of N701 is incorrect, measure the resistance of R861 (0.0 ohm) and

R704 (0.0 ohm).

If the resistance is correct, send the unit on according to the local company directives.

If it is incorrect, replace the faulty resistor.

If the voltage on V705 is 3.7 VDC, on the pin close to R705, replace V705.

Otherwise send the unit on according to the local company directives.

2.3 Check the feed voltages

Measure the VHOM-voltage on N300: 5, measure at C200 and N300: 13, measure at C200.

If the VHOM-voltage is incorrect, measure the resistance of Z702 (0,15 ohm).

If the resistance is incorrect, replace Z702.

Also measure the resistance of C200, C201 (>15 kohms).

If the resistance is lower replace the faulty component.

Measure the VVCO-voltage on N300: 22, 24,33,46, 47, 57, 62.

If the VVCO-voltage is incorrect, measure the resistance of Z701 and Z300 (0,15 ohm).

If the resistance is incorrect, replace the faulty component.

Also measure the resistance of C340, C341, C342, C343, C372, C373, C374 (>100 kohms).

If the resistance is lower replace the faulty component.

Measure the VVCO-voltage on N301: 1 and 2, measure the voltage on R300, on the pin close

to C304.

If the voltage is incorrect, measure the resistance of R300 (10 ohms) and L302 (0.5 ohms).

If the resistance is incorrect, replace the faulty component.

Measure the VVCO-voltage on R331, measure on the pin close to C330.

If the voltage is incorrect, measure the resistance of R331 (10 ohms).

If the resistance is incorrect, replace R331.

If the fault remains, send the unit on according to the local company directives.

Connect a call at –68.5dBm input signal and power level 5.

If you are able to connect a call, go to section 2.5.

Trouble Shooting Guide,Standard

4/00021-2/FEA 209 544/25 A 7(24)

If you are not able to connect a call, open the unit and check for liquid damage.

No action is to be taken for a liquid damaged unit, send the unit on according to the local

company directives.

Make sure the antenna connector (W1) is not incorrectly soldered, mechanically damaged,

dirty or oxidised. Clean, re-solder or replace it if needed.

Check the soldering of N392, N391, and N390.

Try to connect a call again.

If you are able to connect a call, go to section 2.5.

If you still are not able to connect a call, send the unit on according to the local company

directives.

2.4 Read the RX-level while a call is connected

Make sure the output power is 31-35 dBm, and the RX-level value is 40 - 46 steps.

If that is correct there is probably nothing wrong with the unit.

Lower the input signal to –102 dBm, and make sure the RX-level value is 6-12 steps and the

RX-quality value is 0-2 steps.

If RX-level and RX-quality is correct, try running the unit through the test again.

If the unit passes the test but you are not able to connect a call towards the “real” net,

make sure the unit has not been locked out of the system due to theft.

If RX-level is correct and Rx-quality is high, send the unit on according to the local company

directives.

If the RX-level value is too high the unit needs to be calibrated.

If the RX-level value is less than 38 steps at an input signal of –68.5dBm

or less than 5 steps at an input signal of –102dBm then the fault is RX-related.

Open the unit and check for liquid damage.

No action is to be taken for a liquid damaged unit, send the unit on according to the local

company directives.

Make sure the antenna connector (W1) is not incorrectly soldered, mechanically damaged,

dirty or oxidised. Clean, re-solder or replace it if needed.

Check the soldering of N200, Z200, Z201 and N201.

Measure the resistance over L202 and L204 (0.15 Ohm).

Replace if incorrect.

Remove L203, L206 and L205, then measure the resistance from pin 2 of N200 to ground

(>100 kohms). The resistance usually becomes only a few ohms when N200 is faulty.

If the resistance is incorrect, replace N200 and mount L203, L206 and L205.

If the fault still remains, send the unit on according to the local company directives.

Trouble Shooting Guide,Standard

4/00021-2/FEA 209 544/25 A 8(24)

3 On/Off Problems

Make sure the battery connector is intact, clean and fully functional.

Measure the resistance from VBATT to ground on X1:1.

It should be more than 20 kohms. If it is less, usually only a few ohms there is probably a

shortcut in N400.

Replace it if needed.

Make sure there is no liquid damage at the system connector.

No action is to be taken for a liquid damaged unit, send the unit on according to the local

company directives.

Insert a correct battery and press the On/Off key.

If the unit starts without the On/Off key being pressed, go to section 3.1.

If the unit starts, check the charging function by connecting a charger to the system connector.

If the charging function is faulty, go to chapter 6 (“Capacity/Charging problem”).

If the unit starts (lights up the background illumination, asks for SIM/Pin, seeks net…)

there is probably nothing wrong with the unit or the fault is intermittent.

If the unit does not start, connect a dummy battery to the power-supply with an Ampere-

meter, and keep the On/Off key pressed.

If the unit consumes 15-30mA, go to section 3.2.

If the unit consumes less than 15mA, go to section 3.3.

If the unit consumes 0 mA, go to section 3.4.

3.1 Starts immediately after connecting a battery

Open the unit and check for liquid damage.

No action is to be taken for a liquid damaged unit, send the unit on according to the local

company directives.

Replace the flex-film.

If the fault remains, send the unit on according to the local company directives.

3.2 Consumes 15-30 mA

Try to flash the unit.

If the fault remains, open the unit and check for liquid damage.

No action is to be taken for a liquid damaged unit, send the unit on according to the local

company directives.

If it is impossible to flash the unit, measure the resistance of R601 (10 kohms).

If the resistance is incorrect, replace R601.

If the resistance is correct make sure that the resistance of C603 is more than 40 kohms.

If the resistance of C603 is less, replace V801.

If that does not help, replace C603.

If the resistance is correct, and it still is impossible to flash the unit, send the unit on

according to the local company directives.

Trouble Shooting Guide,Standard

4/00021-2/FEA 209 544/25 A 9(24)

3.3 Consumes less than 15 mA

Open the unit and check for liquid damage.

No action is to be taken for a liquid damaged unit, send the unit on according to the local

company directives.

Power up the board and start it by pressing On/Off key.

Measure the VDIG-voltage on C723, measure on the side close to N700.

If the voltage is incorrect measure that the resistance of C723 (>40 kohms).

If the resistance is correct, send the unit on according to the local company directives.

If the resistance is incorrect then replace C723.

Measure the VCORE.DSP -voltage on C725, measure on the side close to N700.

If the voltage is incorrect, measure the resistance of C725 (>200 kohms).

If the resistance is incorrect, replace C725.

If the resistance is correct, send the unit on according to the local company directives.

If VDIG and VCORE.DSP are correct measure the VDSP-voltage, on N720 pin 5.

If the VDSP-voltage is incorrect, replace N740.

If VCORE.DSP is incorrect after the replacement, measure the resistance of R705

(0.56 ohm), and C740 (>20 kohms).

If the resistance is incorrect, replace R705 and C740.

If the fault still remains, send the unit on according to the local company directives.

3.4 Consumes no current

Open the unit and check for liquid damage.

No action is to be taken for a liquid damaged unit, send the unit on according to the local

company directives.

Make sure X1 not is damaged or incorrectly soldered.

Replace the flex-film.

Power up the board.

Measure the VBATT-voltage on C400, measure on the side closest to the edge

of the board.

If the VBATT-voltage is correct, measure the voltage on pin 2 of V850 2.7 ± 0.10 VDC.

If the voltage is correct, replace V850.

If the voltage is incorrect, send the unit on according to the local company directives.

If the VBATT-voltage on C400 is incorrect, replace X1.

If the fault still remains, send the unit on according to the local company directives.

Trouble Shooting Guide,Standard

4/00021-2/FEA 209 544/25 A 10(24)

4 Audio Problems

Connect a call from the unit that is to be tested, to a fully functional phone.

Check that the microphone and the earphone of the unit works correctly.

If the unit sounds strange (there is noise, distortion or the sound is “chopped”),

send the unit on according to the local company directives.

Connect a hands-free unit to the system connector of the unit. Check the functionality of the

hands-free.

If it is only the earphone of the unit, that has a low or no sound, go to section 4.1.

If both the hands-free speaker and the earphone of the unit are out of order,

send the unit on according to the local company directives.

If the sensitivity of the microphone is poor, (little or no sound in the reference phone)

go to section 4.2.

If the hands-free microphone does not work, go to section 4.3.

If the hands-free speaker is out of order, go to section 4.4.

If both the speaker and the microphone of the hands-free are out of order, go to section 4.5.

4.1 Earphone out of order

If the earphone is out of order, open the unit and check for liquid damage.

No action is to be taken for a liquid damaged unit, send the unit on according to the local

company directives.

Replace the earphone, according to replacement instructions. Test the unit again.

If the fault remains, replace the elastomer according to replacement instructions.

If the fault still remains, send the unit on according to the local company directives.

4.2 Microphone out of order

If the microphone is out of order, open the unit and check for liquid damage.

No action is to be taken for a liquid damaged unit, send the unit on according to the local

company directives.

Replace the microphone according to replacement instructions. Test the unit again.

Make sure the connector-pads at the board are not mechanically damaged or dirty.

If the fault remains measure the resistance of R501 (0 ohm), R502, R503, (1 kohm) and R500

(22 kohms).

If all the resistances are correct, replace C501 and C502.

If the fault still remains, send the unit on according to the local company directives.

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