F-SECURE ANTI-VIRUS FOR MICROSOFT EXCHANGE 6.62

F-Secure Anti-Virus for

Microsoft Exchange

Administrator’s Guide

"F-Secure" and the triangle symbol are registered trademarks of F-Secure Corporation and F-Secure

product names and symbols/logos are either trademarks or registered trademarks of F-Secure

Corporation. All product names referenced herein are trademarks or registered trademarks of their

respective companies. F-Secure Corporation disclaims proprietary interest in the marks and names of

others. Although F-Secure Corporation makes every effort to ensure that this information is accurate,

F-Secure Corporation will not be liable for any errors or omission of facts contained herein. F-Secure

Corporation reserves the right to modify specifications cited in this document without prior notice.

Companies, names and data used in examples herein are fictitious unless otherwise noted. No part of

this document may be reproduced or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of F-Secure Corporation.

This product includes software developed by the Apache Software Foundation (http://

This product includes code from SpamAssassin. The code in the files of the SpamAssassin distribution

All files in the SpamAssassin distribution fall under the same terms as Perl itself, as described in the

“Artistic License”.

This product may be covered by one or more F-Secure patents, including the following:

12000040-7B15

GB2353372 GB2366691 GB2366692 GB2366693 GB2367933 GB2368233

GB2374260

Contents

About This Guide 9

How This Guide Is Organized ............................................................................................ 10

Conventions Used in F-Secure Guides.............................................................................. 12

Symbols .................................................................................................................... 12

Chapter 1 Introduction 14

1.1 Overview ....................................................................................................................15

1.2 How F-Secure Anti-Virus for Microsoft Exchange Works...........................................16

1.3 Key Features..............................................................................................................19

1.4 F-Secure Anti-Virus Mail Server and Gateway Products...........................................21

Chapter 2 Deployment 23

2.1 Installation Modes......................................................................................................24

2.2 Network Requirements...............................................................................................24

2.3 Deployment Scenarios...............................................................................................25

2.3.1 Minimum Installation.......................................................................................25

2.3.2 Medium to Large Installation ..........................................................................27

2.3.3 Performance-Critical Installation.....................................................................28

2.3.4 Microsoft Exchange Cluster Environment ......................................................30

Chapter 3 Installation 32

3.1 System Requirements................................................................................................33

3.1.1 Minimum System Requirements.....................................................................33

3.1.2 Which SQL Server to Use for the Quarantine Database?..............................35

3.1.3 Web Browser Software Requirements ...........................................................36

3.2 Improving Reliability and Performance ......................................................................37

3.3 Centrally Administered or Stand-alone Installation? ..................................................38

3.4 Installation Overview..................................................................................................38

3.5 Installing F-Secure Anti-Virus for Microsoft Exchange...............................................40

3.6 After the Installation ...................................................................................................59

3.6.1 Importing Product MIB files to F-Secure Policy Manager Console.................59

3.6.2 Configuring the Product..................................................................................60

3.7 Upgrading the Previous Version ................................................................................60

3.8 Upgrading the Evaluation Version..............................................................................63

3.9 Uninstalling F-Secure Anti-Virus for Microsoft Exchange ..........................................64

Chapter 4 Using F-Secure Anti-Virus for Microsoft Exchange 65

4.1 Overview ....................................................................................................................66

4.2 Administering F-Secure Anti-Virus for Microsoft Exchange .......................................66

4.3 Using the Web Console .............................................................................................67

4.3.1 Logging in for the First Time...........................................................................67

4.4 Checking the Product Status......................................................................................70

4.5 Configuring the Web Console....................................................................................73

4.6 Using F-Secure Policy Manager Console ..................................................................74

4.7 Modifying Settings and Viewing Statistics..................................................................75

4.7.1 Centrally Administered Mode .........................................................................75

4.7.2 Stand-alone Mode..........................................................................................76

4.8 Manually Processing Mailboxes and Public Folders..................................................77

4.8.1 Centrally Administered Mode .........................................................................77

4.8.2 Stand-alone Mode..........................................................................................86

4.8.3 Creating Scanning Operations .......................................................................87

4.9 Configuring Alert Forwarding ...................................................................................119

4.9.1 Centrally Administered Mode .......................................................................119

4.9.2 Stand-Alone Mode........................................................................................122

4.10 Viewing Alerts ..........................................................................................................123

Chapter 5 Centrally Managed Administration 125

5.1 Overview ..................................................................................................................126

5.2 F-Secure Anti-Virus for Microsoft Exchange Settings..............................................126

5.2.1 Real-Time Processing..................................................................................128

5.2.2 Manual Processing.......................................................................................159

5.2.3 Scheduled Processing..................................................................................174

5.2.4 Content Scanner Servers.............................................................................175

5.2.5 Quarantine....................................................................................................178

5.2.6 Reporting......................................................................................................182

5.2.7 Advanced......................................................................................................182

5.3 F-Secure Anti-Virus for Microsoft Exchange Statistics.............................................184

5.3.1 Common.......................................................................................................185

5.3.2 Real-Time Processing..................................................................................186

5.3.3 Manual Processing.......................................................................................189

5.3.4 Quarantine....................................................................................................192

5.4 F-Secure Content Scanner Server Settings.............................................................193

5.4.1 Interface........................................................................................................195

5.4.2 Virus Scanning .............................................................................................196

5.4.3 Virus Statistics..............................................................................................199

5.4.4 Database Updates........................................................................................201

5.4.5 Spam Filtering ..............................................................................................202

5.4.6 Threat Detection Engine...............................................................................204

5.4.7 Proxy Configuration......................................................................................205

5.4.8 Advanced......................................................................................................206

5.5 F-Secure Content Scanner Server Statistics ...........................................................208

5.5.1 Server...........................................................................................................208

5.5.2 Scan Engines ...............................................................................................209

5.5.3 Common.......................................................................................................210

5.5.4 Spam Control................................................................................................210

5.5.5 Virus Statistics..............................................................................................211

5.6 F-Secure Automatic Update Agent Settings ............................................................212

5.7 F-Secure Management Agent Settings....................................................................214

Chapter 6 Administration with Web Console 216

6.1 Overview ..................................................................................................................217

6.2 F-Secure Anti-Virus for Microsoft Exchange Settings..............................................218

6.2.1 Summary......................................................................................................218

6.2.2 Virus Scanning .............................................................................................220

6.2.3 Stripping Attachments ..................................................................................236

6.2.4 Content Filtering...........................................................................................246

6.2.5 Manual Scanning..........................................................................................253

6.2.6 Quarantine....................................................................................................257

6.2.7 Advanced......................................................................................................267

6.2.8 Internal Domains ..........................................................................................273

6.3 F-Secure Content Scanner Server Settings.............................................................275

6.3.1 Summary......................................................................................................275

6.3.2 Database Updates........................................................................................282

6.3.3 Scan Engines ...............................................................................................284

6.3.4 Proxy Configuration......................................................................................289

6.3.5 Archive Scanning..........................................................................................292

6.3.6 Advanced......................................................................................................295

6.3.7 Interface........................................................................................................297

6.4 F-Secure Automatic Update Agent Settings ............................................................298

6.4.1 Summary......................................................................................................299

6.4.2 Automatic Updates.......................................................................................301

6.4.3 PM Proxies...................................................................................................303

6.5 F-Secure Management Agent Settings....................................................................304

Chapter 7 Quarantine Management 307

7.1 Introduction ..............................................................................................................308

7.2 Configuring Quarantine Options...............................................................................309

7.3 Searching the Quarantined Content.........................................................................310

7.4 Query Results Page.................................................................................................314

7.5 Viewing Details of a Quarantined Message .............................................................316

7.6 Reprocessing the Quarantined Content...................................................................318

7.7 Releasing the Quarantined Content.........................................................................319

7.8 Removing the Quarantined Content.........................................................................321

7.9 Deleting Old Quarantined Content Automatically.....................................................321

7.10 Quarantine Logging..................................................................................................322

7.11 Quarantine Statistics................................................................................................323

7.12 Moving the Quarantine Storage ...............................................................................324

Chapter 8 Administering F-Secure Spam Control 326

8.1 Overview ..................................................................................................................327

8.2 Spam Control Settings in Centrally Managed Environments...................................328

8.3 Spam Control Settings in Web Console...................................................................331

8.4 Realtime Blackhole List Configuration .....................................................................336

8.4.1 Enabling Realtime Blackhole Lists ...............................................................336

8.4.2 Optimizing F-Secure Spam Control Performance........................................338

Chapter 9 Updating Virus and Spam Definition Databases 340

9.1 Overview ..................................................................................................................341

9.2 Automatic Updates with F-Secure Automatic Update Agent....................................341

9.3 Configuring Automatic Updates ...............................................................................342

9.4 Manual Updates.......................................................................................................342

9.4.1 Using FSUPDATE........................................................................................342

9.4.2 Updating the Virus Definition Database Remotely Using LATEST.ZIP........343

AppendixA Deploying the Product on a Cluster 344

A.1 System and Network Recommendations................................................................ 345

A.2 Installation Overview................................................................................................347

A.3 Creating Quarantine Storage...................................................................................348

A.3.1 Quarantine Storage in Active-Passive Cluster .............................................348

A.3.2 Quarantine Storage in Active-Active Cluster................................................353

A.4 Installing the Product................................................................................................356

A.4.1 Installing on Active-Passive Cluster .............................................................356

A.4.2 Installing on Active-Active Cluster................................................................358

A.5 Administering the Cluster Installation with F-Secure Policy Manager......................360

A.6 Using the Quarantine in the Cluster Installation.......................................................363

A.7 Troubleshooting .......................................................................................................363

AppendixB Variables in Warning Messages 364

List of Variables................................................................................................................ 365

Outbreak Management Alert Variables............................................................................ 367

AppendixC Services and Processes 368

Chapter D Troubleshooting 374

D.1 Overview..................................................................................................................375

D.2 Starting and Stopping...............................................................................................375

D.3 Viewing the Log File.................................................................................................375

D.4 Common Problems and Solutions............................................................................376

D.4.1 Installing Service Packs................................................................................379

D.4.2 Securing the Quarantine...............................................................................379

D.4.3 Administration Issues ...................................................................................380

D.5 Frequently Asked Questions....................................................................................381

D.6 F-Secure Automatic Update Agent Troubleshooting................................................386

Technical Support 392

F-Secure Online Support Resources ............................................................................... 393

Web Club .........................................................................................................................395

Virus Descriptions on the Web .........................................................................................395

ABOUT THIS GUIDE

How This Guide Is Organized.................................................... 10

Conventions Used in F-Secure Guides..................................... 13

How This Guide Is Organized

F-Secure Anti-Virus for Microsoft Exchange Administrator's Guide is

divided into the following chapters:

Chapter 1. Introduction. General information about F-Secure Anti-Virus

for Microsoft Exchange and other F-Secure Anti-Virus Mail Server and

Gateway products.

Chapter 2. Deployment. Instructions and examples how to set up your

network environment before you can install F-Secure Anti-Virus for

Microsoft Exchange.

Chapter 3. Installation. Instructions how to install and set up F-Secure

Anti-Virus for Microsoft Exchange.

Chapter 4. Using F-Secure Anti-Virus for Microsoft Exchange.

Instructions how to use and administer F-Secure Anti-Virus for Microsoft

Exchange.

Chapter 9. Updating Virus and Spam Definition Databases. Instructions

how to update your virus definition database.

Chapter 5. Centrally Managed Administration. Instructions how to

remotely administer F-Secure Anti-Virus for Microsoft Exchange and

F-Secure Content Scanner Server when they have been installed in

centralized administration mode.

Chapter 6. Administration with Web Console. Instructions how to

administer F-Secure Anti-Virus for Microsoft Exchange with the Web

Console.

Chapter 8. Administering F-Secure Spam Control. General information

about and instructions on how to configure F-Secure Spam Control.

Appendix A. Deploying the Product on a Cluster. Describes how the

product can be deployed and used on the cluster environment.

Appendix B. Variables in Warning Messages. Lists variables that can

be included in virus warning messages.

Appendix C. Services and Processes. Describes services, devices and

processes of F-Secure Anti-Virus for Microsoft Exchange.

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