Fisher & Paykel DD*D Series Betriebsanleitung

Troubleshooting

Problem Possible Cause What to Do

Unclean dishes

Wash program unsuitable

for the load.

See your ‘Quick start guide’ for a suitable wash

program, or the soils were too heavily baked on and

dishes may need soaking

Spray arm unable to

rotate.

Ensure no items are obstructing the spray arm path.

Make sure the spray arm is mounted correctly and

free to rotate.

Drawer overloaded/

incorrectly loaded. Refer to the section on loading.

Filter plate/drain filter is

incorrectly inserted. See section ‘User maintenance instructions’.

Detergent put in the wrong

compartment of the

dispenser

Detergent must be placed in the large compartment.

See section ‘Adding detergent’ for information.

Excess food not removed

from dinnerware prior to

Scrape all food scraps off dinnerware prior to

Unsuitable detergent.

Use detergents suitable for automatic dishwashers.

See section ‘Adding detergent’ for examples of

suitable and unsuitable detergent types.

Not enough detergent.

See section ‘Wash programs and detergent

quantities’ or follow the detergent manufacturer’s

instructions.

Spray arm holes are

blocked. Clean the spray arm.

Filter plate/drain filter is

blocked Clean the filter plate and drain filter.

https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Integrated_Single/DD24SI9/User_Guide_DD24SI9/0…

Updated: Fri, 11 Jun 2021 16:59:21 GMT

Problem Possible Cause What to Do

Hard water

Increase the rinse aid setting and the amount of

detergent. See section ‘Water hardness and

dishwashing’.

Models with built-in water softener (‘H’ models only):

Increase the water softener setting. See section

‘Water softener’.

Models without built-in water softener: If living in an

area with very hard water, consult a plumber on

installing a household water softener.

Foaming

Wrong type of detergent

used

ONLY use dishwasher detergent. See ‘Adding

detergent’.

Incorrect amount of

detergent.

See section ‘Wash programs and detergent

quantities’ or follow the detergent manufacturer’s

instructions

Too much egg left on

plates.

Rinse off excess egg prior to loading. Increase the

amount of detergent.

Rinse aid setting too high. Decrease the rinse aid setting.

Rinse aid dispenser plug

not closed properly

Ensure that the rinse aid dispenser plug is fully

closed, with its hand grip pointing vertically. See

section ‘Using rinse aid’.

Water leaking

Drain hose disconnected

from waste pipe. Reconnect the drain hose to the waste pipe.

Water inlet hose not

properly connected. Ensure the inlet hose is connected securely

Other leaks.

Turn water and power supplies to the dishwasher

off. Call Customer Care or your Authorised Service

Centre. See your ‘Service and warranty’ booklet for

contact details.

Rinse aid dispenser plug

not closed properly

Ensure that the rinse aid dispenser plug is fully

closed, with its hand grip pointing vertically. See

section ‘Using rinse aid’.

Dishwasher does not

recognize when I knock on

the door to pause or unlock

Not knocking hard enough. Ensure you are knocking firmly on the door, rather

than using a light tap.

https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Integrated_Single/DD24SI9/User_Guide_DD24SI9/0…

Updated: Fri, 11 Jun 2021 16:59:21 GMT

Problem Possible Cause What to Do

it (DD*I models only)

Door knock sensor is

incorrectly installed or

calibrated.

Contact Customer Care.

Dishwasher is registering

taps and bumps as knocks

and pausing inadvertently

(DD*I models only)

Door knock sensor is

incorrectly installed or

calibrated.

Contact Customer Care.

Drawer will not open (no

beeping, no wash in

progress)

Childlock feature is on. Turn the Childlock off. See your Quickstart guide for

instructions.

Closed drawer auto lock is

on.

Press any button and open drawer within 30

seconds. DD*I models only: Knock once on the

door and open drawer within 30 seconds

Power failure during wash

program

Power outage in your

home or area.

Wait until power resumes, program will restart in

same part of wash program.

Continuous beeping with A/

F code in display (DD*C &

DD*A models only) OR

flashing wash modifier

indicators (DD*I & DD*D

models only)

A fault has occurred Refer to section ‘If there is a fault’.

Intermittent beeping Dishwasher is in pause

mode.

DD*C, DD*A and DD*D models: Close the

dishwasher and press the

button to resume the program. DD*I & DD*D

models: Press

on the control panel then close the drawer to

resume the program.

Dishwasher will not start

Power supply is not

connected. Connect the power supply.

The drawer is not closed

properly Ensure the drawer is firmly closed.

Keylock or Childlock

feature is on.

Turn the Keylock or Childlock off. See your

Quickstart guide for instructions.

Press the

https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Integrated_Single/DD24SI9/User_Guide_DD24SI9/0…

Updated: Fri, 11 Jun 2021 16:59:21 GMT

Problem Possible Cause What to Do

button not pressed.

button.

Dishdrawer is in

“Showroom mode”. Contact Customer Care.

Fan noise coming from the

dishwasher after a wash

program has finished

This is normal. The drying

fan continues to run for a

set period of time after a

program has finished to

assist with drying.

No action required. The fan will automatically stop

after the set time is over, or when the drawer is

opened. In some cases, the fan may resume when

the drawer is closed again.

Fan noise starts up when I

close the drawer, even

though I didn’t start a new

wash

This is normal. In some

cases, the drying fan will

run whenever the drawer

is closed for a set period of

time after a program has

finished.

No action required. The fan will automatically stop

after the set time is over

No powdered detergent

dispensed

Detergent dispenser was

wet when loaded.

Clean the dispenser and ensure it is dry before

adding detergent.

The wash program seems to

have finished (the

dishwasher is idle), but the

end of wash beeps haven’t

sounded and the drawer

cannot be opened

The wash program is still

in progress. It is in a ‘quiet’

phase that is needed for

ensuring the best wash

results.

No action required. The program will transition into a

more audible phase after the ‘quiet’ phase is over.

Water pooling on inner rim

of drawer after a wash

This is normal

condensation. Wipe dry.

Water under the drain filter This is normal and needs

no action.

Excess water in the drawer

Drain hose(s) bent or

kinked. Straighten the drain hose(s).

Blocked filters. Clean the filter plate/drain filter. Refer to ’User

maintenance instructions’.

Water marks on the dishes

Rinse aid depleted. Refill the rinse aid dispenser.

Rinse aid setting too low or

off. Increase/turn on the rinse aid setting.

Dishwasher overloaded/ Refer to the section on loading.

https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Integrated_Single/DD24SI9/User_Guide_DD24SI9/0…

Updated: Fri, 11 Jun 2021 16:59:21 GMT

Problem Possible Cause What to Do

incorrectly loaded.

Drawer interior is stained

Some foods, like tomato

based products, may stain

the inside of the drawer

Pre-rinse dishes before placing in the drawer.

Alternatively, using the Rinse program after adding

the dishes may minimise staining.

Dishes did not dry

Incorrect loading. Ensure the dishes are not nesting together.

Dishes were left in the

drawer for several hours

after a wash.

We recommend unloading the dishes within a few

hours after a wash program has finished, as the

small amount of vapour left after the wash may -

with time - resettle on dishes as condensation. Using

rinse aid or increasing its setting may also help with

drying.

Rinse aid depleted. Refill the rinse aid dispenser.

Rinse aid setting too low. Increase the rinse aid setting.

Normal Eco/Eco program

used. Choose a different wash program.

Items that require a longer

drying time, e.g. plastic

utensils and containers

Some models only: Set the wash program with

Extra dry. (only available on some wash programs).

Program is taking much

longer than usual

Wrong type of detergent

used. Auto recovery

program has been

triggered to stop the

dishwasher overflowing

and to disperse excess

foam.

No action required. Allow the program to finish.

You may need to run your

chosen wash program

again with the correct

detergent if the dishes are

not clean at the end of the

recovery program.

Excessive motor noise No water in the motor

area.

This usually occurs on the first use or when the

dishwasher has not been used for long periods of

time. Pour 3 cups of water into the drawer before

running a wash program.

https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Integrated_Single/DD24SI9/User_Guide_DD24SI9/0…

Updated: Fri, 11 Jun 2021 16:59:21 GMT

https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Integrated_Single/DD24SI9/User_Guide_DD24SI9/0…

Updated: Fri, 11 Jun 2021 16:59:21 GMT

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