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User Guide

Get the most from your Vantage products

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VantageTV..................................................6

How to Use the Remote Control .............................. 6

Watching VantageTV..........................................7

Using the Set-Top Box Remote Control . . . . . . . . . . . . . . . . . . . . . . . .7

Controlling Live (Real-Time) TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Navigating Through Menus and Screens......................12

Using Peeks and Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Filtering Channels in the Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Record Your Favorite Shows with Your DVR ..................23

Canceling Scheduled Recordings ............................25

How to Use Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

On Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Pay-Per-View...............................................29

Access Your TV’s Interactive Features........................30

Netflix Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

VantageTV apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Explore, Entertain and Interact

with Frontier Enabled Apps..................................35

Setting Names for Receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

VantageTV on Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

VantageTV on Your Smartphone or Tablet . . . . . . . . . . . . . . . . . . . 37

VantageTV Quick Tips About Your VantageTV Service . . . . . . . . 37

VantageTV Quick Resolution Guide .........................39

Resolve Problems with Your TV Service . . . . . . . . . . . . . . . . . . . . . . 39

Change Your TV’s Screen Resolution.........................40

Program Your Remote to Control Up to Four Devices.........40

Change Your TV’s Input Selection

to Match its Video Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Choose One of Three Easy Ways to Connect Your

VantageTV Receiver to Your TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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Vantage Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

• Frontiernet.net

• Set Up Email on Your Home Computer

• Free PC Security Scan (ftrsecure.com)

• Assure Reliable Security for Your Wi-Fi Home Network

• Connect More Computers to Your Wi-Fi Home Network

Vantage Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

• Important Information

• How to Manage or Change Voicemail Settings

• How to Manage or Change Frontier Voice Features

• Create Sub-account Voice Mailboxes online

Your Important Frontier Information . . . . . . . . . . . . . . . . . . . . . . .62

• For quick reference, record your important

Frontier information here

Support questions/additional resources ....................63

• Accessibility Support

• Learn more about Frontier Communications

products and services at Frontier.com

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How to use the remote control

Control devices

with mode

buttons Fast-forward in

set increments

Go to recorded TV

programs list

Go to Program Info

screen

Go to Guide screen

Change channel

Return to previously

viewed live TV

channel

Access the

Options menu

Explore, entertain

and interact with

VantageTV apps

Navigate channels,

menus and screens

Record TV with

one click

Replay the last

few seconds of a

program

Go to the

On Demand

library

Return to previous

menu screen

Go to Main

Menu screen

PiP browsing

Exit from a menu

screen or return to

live TV

Mute the sound on

your TV

Edit text on the

Search screen

Your Remote Can Control Up to Four Devices

At the time of installation, your remote was set up to control your

HD-ready receiver. The remote is also capable of controlling

up to three other devices, such as the TV, DVD player or home

theater system. You can access step-by-step instructions on

how to program your TV or other devices by pressing MENU on

your remote control and scrolling to Help and selecting Remote

Control Setup.

Upgrade to our

rechargeable Easy Find

Remote Control or our

Point Anywhere RF Remote

Control for even more

convenience and cool

features. Learn more at

Frontier.com.

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Note: BLUE CAPITAL LETTERS refer to buttons on the remote

control. Black bold letters refer to selections on your TV screen.

Watching VantageTV

Your set-top box, network hardware and TV should already be

installed by your Frontier Technician.

The CONNECTED light on your set-top box should be solid

green, which indicates that the set-top box is plugged in and

connected to the network. (If the CONNECTED light is not

solid green, contact your customer service representative at

1-800-219-6877 for assistance.) The STANDBY light is on,

indicating that the set-top box is not yet sending a signal to

the TV.

To turn on your TV:

1. Turn on your TV using the power button on your TV or on your

TV remote control. (Unless the technician synced your remote

with your television the POWER button on your set-top box

remote control does not turn on the TV.)

2. Press the POWER button on your set-top box remote control

to turn on the signal from the set-top box.

The last-watched channel appears on your TV, and the

STANDBY light on the set-top box turns off.

Using the Set-Top Box Remote Control

To pair your remote to your TV, press the Setup Button on the

remote and hold until the light blinks twice.

Press the Device Key you are trying to program (TV, DVD, AUX).

Press and hold the OK Button until the device turns off.

Release the button and you are done.

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You can also find more detailed instructions for your VantageTV

remote at vantagetvremote/durham.com.

Here are some important buttons on the remote control, with

descriptions of how you use them. Other buttons are shown and

described in later topics.

Note: The following description of set-top box remote control

features applies to many but not all VantageTV set-top box

remote controls. Refer to the documents provided with your set-

top box to get detailed information on its remote control.

• POWER. Turns the signal from the set-top box to the TV on

and off.

This button does not turn the TV itself on and off. Use the TV

remote control or the power button on your TV set to turn the

TV on and off.

• CHANNEL/PAGE. Press +or to move up or down a channel.

Holding a button down continues the movement. After a

channel changes, the screen shows the program that is

playing now and the channel peek. The channel peek contains

basic information about the program that is playing (for

example, the channel number, channel identifier and title of

the program) and disappears after a few seconds. You can

also use the channel/page button to scroll up and down one

screen at a time through some VantageTV screens.

A word about channel selection on your Channel Guide:

You will notice that your channel lineup shows only one

channel number for each channel. Although many of the

channels in your lineup are broadcast in HD, we only list it

once on your channel guide. To watch in HD, simply tune into

the channel number on the channel lineup for your location,

for example, Fronter.com/VantageTVchannels/Durham. If your

TV is HD ready, the selected channel will be presented in HD

when available.

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•VOLUME. Use this button on the remote control—not the

volume button on the TV or on the TV remote control—to turn

volume up and down.

Note: On some TV sets, you may have to use the TV controls

to set the volume near the middle of its range before using the

set-top box remote control to control volume.

• MUTE. Press MUTE to turn the sound off. A mute icon

appears on the screen for a few seconds and then

disappears. Press MUTE again to turn sound back on.

• ARROW BUTTONS. Use these buttons to navigate and select

items in VantageTV screens. You can also use these arrow

buttons while watching TV to bring up and navigate in peeks.

• OK. Activates a selected item in a screen.

• MENU. Gives you quick access to the features of your

video service.

Pressing the MENU button on the remote control displays

the Main Menu peek that contains top-level options such as

Browse Live TV and On Demand. Using UP ARROW and DOWN

ARROW, you can navigate among the options.

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• GUIDE. Displays the VantageTV program guide, which lists the

shows that are on now and will be available during the next

two weeks.

• RECORDED TV. Displays all recorded shows currently stored

on your set-top box. You can also schedule recordings from

the Recorded TV screen.

• ON DEMAND. Displays a list of videos that you can rent

on demand.

• INFO. Displays the Program Info screen with information

about the program you are watching, a program selected in

the program guide or a program selected in a list, such as

currently rented videos. The Program Info screen also shows

options you can select for that program, such as Record

episode or more showtimes.

• BACK. Returns to the most recently viewed VantageTV screen.

• EXIT. Closes the VantageTV screen and returns to

full-screen video.

Controlling Live (Real-Time) TV

You control television programs that are currently showing in

real-time (called “live TV” in this guide) using playback control

buttons to pause, fast-forward and rewind recorded TV.

To control live TV:

1. Press PAUSE on the set-top box remote control to pause the

program for up to 60 minutes. The image freezes. A progress

bar shows the following:

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• The time at which you paused (shown as a vertical line with

the time above it).

• How much time has elapsed since you paused the program

(shown as the shaded area after pause time).

If you pause longer than the maximum amount of time

allowed, the program automatically begins playing again from

the point at which you paused it.

2. Press PLAY on the remote control to resume playing the

program from the point at which you paused it. You can also

do the following:

• Press FF on the remote control to fast-forward continuously

or press SKIP to jump forward in short segments up to the

point at which the program is playing in real-time. Press

FF once, twice, three times or four times to fast-forward at

increasing speeds.

• Press REW to rewind continuously or press REPLAY to jump

backward in short segments. Press REW once, twice, three

times or four times to rewind at increasing speeds.

The Progress Bar for Live TV

The progress bar for live TV shows the following:

• The point you are watching in the recorded portion of the

program, indicated by a vertical line with the time above it.

• How far you can rewind or fast-forward, indicated by the

shaded areas before and after the point in the program that

you are currently watching.

• The point at which you would be watching live TV, indicated by

the end of the forward shading.

The progress bar disappears after a few seconds.

You can display the progress bar at any time by pressing

PLAY or OK on your remote control.

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Navigating Through Menus and Screens

Use the arrows and OK on your remote control to navigate

to and select programs and other items on VantageTV menus

and screens.

To select items in VantageTV menus and screens:

1. Use the arrows on your remote control to move the border

highlight right, left, up or down.

The border highlight shows your selection.

2. Press OK on your remote control to make your selection—that

is, to make that highlighted action occur.

3. Press BACK on your remote control to return to the screen

that you were viewing before the current one.

Peek

A peek is a slide-in element that appears at an edge of the

TV screen as a result of pressing a set-top box remote control

button. Peeks do not interrupt the audio experience, but will

narrow the area of the TV screen that can be seen. Only one

peek can be visible on the screen at a time—and you can dismiss

a peek by pressing EXIT or BACK on the remote control or by

waiting a few seconds for the peek to disappear. The figure in

step 1 of the previous topic “To select items in VantageTV menus

and screens” shows a live TV screen with the Main Menu peek

element displayed on the left.

Sub-menus and Swim Lanes

From the Main Menu peek, top-level menu items open full-

screen sub-menus that contain secondary options. The

horizontal panels on the sub-menu, called swim lanes, contain

tiles listing the secondary options. A swim lane can have up to

seven visible tiles.

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