FC270 WEBCAM USER MANUAL
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3FAQs-
Frequently Asked Questions
3.1 Troubleshooting for Mac OS X Users
3.1.1 The webcam is not recognized when I connect it to my Mac. I am using OS X 10.4.2 or earlier
If you are using an earlier version of the OS X 10.4 software, please install the free Apple Software Update to 10.4.3 or later for the
automatic webcam detection to work. We recommend updating to latest version if possible for full Face Time webcam support to
be available as well.
3.1.2 The webcam is not recognized on Mac, I am using latest OS X.
Find if the “FC270” is listed in the System Report , if not , you may try this way:
1)Quit all open apps that may try to use the camera
2)Open Terminal, found in the /Applications/Utilities directory in OS X
3)Enter the following command strings exactly, then hit return: sudo killall VDC Assistant
4)Still at the terminal , issue the following command as well: sudo killall AppleCamera Assistant
5)Enter the administrator password when requested, this is required to execute a command with superuser privileges as prefixed
by sudo
6)Relaunch the app that was attempting to use the camera
3.2 Troubleshooting for Windows Users
3.2.1 Webcam Not Recognized by the System
1)Right-click Start or the Windows icon in the lower left corner on the desktop.
2)Select Device Manager.
Locate the imaging device (displayed as audio controller, video and game on Win 7 or Vista operating system). Check whether
the “FC270”exists. If “FC270” exists, select Enable.
If the device can’t be located, check whether the Webcam is properly connected to the PC.
Try to insert the Webcam into another USB port. For example, insert the Webcam into a port on the rear of the PC.
3.2.2 Video Device Not Recognized” Error by Windows
Open Device Manager. Check whether “FC270” is selected.
3.3 Others
3.3.1 Blurry Pictures/Videos:
Place the subject of the photograph within a range of 5 cm to 5 m away from the Webcam to obtain higher definition.
3.3.2 Nothing happens when I plug the webcam into the USB port:
Please try a different USB port. We recommend directly connecting webcams to a USB port on your computer, not through a USB
hub.
3.3.3 Choppy Videos and Worse than Expected Frame Rate:
Note when light is insuffcient, the captured frame rate decreases. In this case, videos are blurry. To obtain the highest frame rate
possible, use the Webcam in a place with suffcient lighting.
