FTC iHelp Bedienungsanleitung
Mobile Medical
Alert System
Owner’s Manual
i
Table of Contents
Quick Setup to Use the iHelp Tracker.............................................................................................................................................................. 2
Other iHelp Tracker Functions.......................................................................................................................................................................... 5
Appearance...................................................................................................................................................................................................... 9
Features......................................................................................................................................................................................................... 10
Function ......................................................................................................................................................................................................... 10
Specification....................................................................................................................................................................................................11
SIM Card........................................................................................................................................................................................................ 12
Setup the Unit ................................................................................................................................................................................................ 12
Charging the Unit........................................................................................................................................................................................... 13
Desktop Charger ........................................................................................................................................................................................ 13
USB Cable.................................................................................................................................................................................................. 13
Phone App...................................................................................................................................................................................................... 14
Android....................................................................................................................................................................................................... 14
Iphone......................................................................................................................................................................................................... 14
Wearing the iHelp Tracker.............................................................................................................................................................................. 15
Switch “ON” the Unit ...................................................................................................................................................................................... 15
Fall Detection................................................................................................................................................................................................. 16
Making Emergency Call ................................................................................................................................................................................. 17
Answering an Incoming Call on the Tracker................................................................................................................................................... 18
Sending Location ........................................................................................................................................................................................... 18
Geo-Fence Alert............................................................................................................................................................................................. 19
Medicine Reminder and Time Announcement................................................................................................................................................ 19
Status Request............................................................................................................................................................................................... 19
Time Zone...................................................................................................................................................................................................... 20
Low Battery Indication.................................................................................................................................................................................... 21
Battery Status Indicator.................................................................................................................................................................................. 21
ii
Battery is Charging Indicator.......................................................................................................................................................................... 21
Battery is Fully Charged Indicator.................................................................................................................................................................. 22
Call Indications............................................................................................................................................................................................... 22
Restart the Tracker......................................................................................................................................................................................... 22
1
iHelp Mobile Medical Alert System
Thank you for choosing the iHelp mobile medical alert system (Unit). With the latest technology, the unit is able to monitor
the wearer’s status in real-time and automatically trigger an alert in events of emergency. Each iHelp unit has been
carefully tested and inspected to meet the highest quality standards.
With 2G/3G network coverage, iHelp unit allows the wearer to contact their caregiver / monitoring center instantly with a
touch of a button. The caregiver may also track the location of the wearer whenever required.
The iHelp unit is designed to give the user, wearer and caregiver, mobility and freedom to go virtually anywhere with
peace of mind.
The iHelp Mobile Medical Alarm - We Care!
For more information on the iHelp Mobile Medical Alert System, contact us at:
Phone: +65 67438088
2
Quick Start Guide
Quick Setup to Use the iHelp Tracker
The following are instructions to quickly setup the iHelp Tracker. Please refer to the User Manual for complete features
and functions of the iHelp Tracker.
1. Insert SIM Card with the following orientation.
NOTE: Please do not misplace the waterproofing piece, black rubber, in the SIM card slot. Insert back the
waterproofing piece after inserting the SIM card, before closing the slot cover.
2. Press and hold the SOS button for 5 sec, until the blue light around the SOS button lights up. Ensure that 3G
network is available.
3
3. Scan the QR code below to download the iHelp Mobile APP
Android
Scan the QR code below to download the iHelp 3G
Mobile App.
Iphone
You may visit the Apple App Store to download the
Mobile App.
Simply go to Apple App Store and search for ”iHelp 3G”
to download the App.
4. Once the App is installed, click on to activate the APP
5. The following steps help to quickly set up the GPS Tracker.
- Configuration is done via SMS. Whenever “Send the SMS” is pressed, your mobile sends out a SMS to the iHelp
Tracker to configure the settings. The iHelp Tracker then responses back with a SMS, confirming the setting.
- If no SMS is received from the iHelp Tracker, check that network is available. Bring iHelp Tracker near to a
window or a place where there is direct line of sight of the sky to ensure network availability.
4
1 SETUP ACCOUNT
- Press
- Once in, press on
- Enter “Name” for the Tracker and SIM card
“Phone Number” in the fields.
- Press “Completed”
- Select the newly setup Tracker name to
configure the Tracker. Go back to main page
2 SET APN
- Press
- According to the SIM card network provider
APN settings, enter the “APN Name” field.
Leave the rest blank.
- Press “Send the SMS”.
Singtel: e-ideas (postpaid), hicard (prepaid)
Starhub: shppd
M1: prepaidbb (or) prepaiddata (or) miworld
(or) sunsurf (or) sunsurfmcard
* You may also check the APN setting
online / with your network provider.
3 SET (Singapore) TIME
ZONE
- Press
- Enters “GMT+08:00”
- Press” Send the SMS”
4 SET OUTGOING PHONE
- Press
- Choose the 1st empty slot
- Enters contact number in
the field.
- Press “Send the SMS”
*You are allowed up to ten
contacts in the list. Land line
is acceptable.
5 SET SMS NOTIFICATION
- Press
- Choose the 1st empty slot
- Enters the mobile number
in the field.
- Press “Send the SMS”
*Enters only mobile contacts
to receive SMS.
6 TEST RUN TRACKER
- Press the SOS button on the iHelp Tracker
for 1 sec. Green light around the SOS button
lights up while prompting to make a call.
- Upon answering the call on your mobile,
press ‘3’ to confirm the call. Else, iHelp
Tracker cuts off the call after 1 min to
proceed to call the next available number on
the “Outgoing Call” list.
- You will receive a SMS containing the
location of the Tracker. Click on the link in
the SMS to open up a map showing the
location of the Tracker.
- You may also send “TRACK“ via a SMS to
the Tracker to obtain the location of the
Tracker.
5
Other iHelp Tracker Functions
Outgoing Call
Outgoing Call allows the family/caregivers to set a list of contacts that the
GPS tracker calls in time of emergencies or when the Tracker user
presses the SOS button to ask for help.
*When the SOS call is not answered, the tracker automatically
moves on and calls the next contact in the list.
Incoming Call
Incoming Call list allows the family/caregivers to restrict accessibility to
call-in to the GPS Tracker. When activated, only contacts found on this
list are allowed to call-in.
Auto-answering, once enabled, allows the GPS Tracker to engage a call-
in automatically.
Fall Detection
Fall Detection enables the GPS Tracker to make a call and send a
message to emergency contacts once a fall is detected.
6
Geo-Fence
Geo-Fencing allows caregiver to set boundaries for the GPS Tracker
user, and notify the caregiver when user crosses these preset
boundaries. The tracker allows up to three Geo-Fence can be set.
Intervals determine how frequent the tracker checks the Geo-Fencing.
Alarm Mode: Allows caregiver to receive notification when user, either
enter or exit the boundaries.
Radius, Latitude, and Longitude: Settings to define the boundaries.
Latitude and Longitude to define the center of the area inside the
boundaries, and radius from the center to define the boundaries.
Medicine
Reminders
This function reminds the user to take their medicine. “Voice Prompt” can
be enabled to remind the user to take their medicine.
SMS Alert setting allows the tracker to send a SMS to the caregiver
reminding them that it is time for the user to take their medicine.
To set the time, simply click on the NA slots and set the time for the
reminder.
Report to Server is reserved for future development.
7
Track
Track allows the caregiver to locate the user / the GPS Tracker. Select
“Yes”, and a SMS containing the user’s location is sent to the caregiver.
Power –Off
This allows the caregiver to remotely turn off the tracker.
SMS
Notification
GPS Tracker sends SMS notifications to contacts in this list. It also
allows different notification to be sent to different people when events are
triggered.
Technical Response is used to be used by our technical developer, and
should be disabled during normal usage.
More
This allows the caregiver to configure general settings on the GPS
Tracker.
Enable/Disable SMS: This allows the caregiver to disable SMS sending
in time of events.
Enable/Disable the Allowable Numbers: This allows the caregiver to
restrict incoming callers to those found in the Incoming Call list.
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