Garmin VIVOACTIVE 3 Bedienungsanleitung

Troubleshooting guide

My Garmin Device Is Paired but Not Connecting to Sync Data to My

Garmin Connect Account.

If data from your Garmin device has stopped syncing to your Garmin Connect account, There

are some troubleshooting steps that you can take which should resolve your issue.

Troubleshooting Steps:

NOTE: Make sure that your Garmin device is within Bluetooth range of your smartphone and

that the Bluetooth setting on your device is not turned off. Either of these factors will result in

your Garmin device not connecting to sync with the Garmin Connect App on your smartphone.

Try each step followed by checking to see if the problem is resolved:

1. Close the Garmin Connect App. Then reopen it.

oApple instructions

oAndroid Instructions

2. Power the Garmin device off and then power it back on

oRechargeable devices without a power button: Plug your device into a USB power

source using the charging cable. This is the equivalent of a restart.

ovivofit devices: skip this step since you cannot power cycle your device

3. Power down the smartphone then power it back on

4. Remove then add the Garmin device from the Garmin Connect App

oInstructions to do this can be found here: Removing and Adding a Device in the Garmin Connect

App

How can I tell when the issue is fixed?

You can tell when your Garmin device is connected and syncing from the top of the My Day

view of the app:

The device status ring will display a green dot.

The sync arrows will spin during a sync

If issues continue to persist contact Garmin Product Support for further assistance.

I am getting a "Pairing Failed" message when setting up my Garmin

device through the Garmin Connect App

If you receive a "Pairing Failed" message went attempting to add your Garmin device to the

Garmin Connect App, review the following common solutions that may solve your problem.

Example of

error

message

NOTE: When prompted from the phone, make sure that you are entering the six-digit code displayed on your Garmin device into your smartphone. Not entering this code or entering the

wrong code will result in a "Pairing Failed" message

Select the option to Retry the process. Sometimes attempting the process a 2nd time will finish the pairing process.

If the issue persists, reboot the Garmin device by powering it off and then powering it back on. Attempt to complete the pairing process again.

oFor devices without a button, plugging them into external power with the charging cable will reboot them.

Try rebooting the smartphone by powering it off and then powering back on. Attempt to complete the pairing process again.

The Garmin Connect App is Not Finding my Garmin Device During the

Pairing Process

If you are attempting to add your Garmin device to the Garmin Connect App and the app is not

finding your device, review the following common solutions that may solve your problem.

Make sure that pairing mode is enabled on your Garmin device.

oTurning on pairing mode will trigger a Bluetooth beacon signal that the Garmin Connect

App will look for. Access Settings and then Bluetooth or Phone options to enable pairing

mode on your device. Location of this setting can vary, consult your Owner's Manual for

specific instructions.

Turn the Bluetooth setting on your smartphone off and then back on.

oCycling this setting on your smartphone can resolve some pairing issues.

Power off and then power on your Garmin device.

oIf you have a Garmin device that does not feature a button, use the charging cable and

plug it into external power. The device will reboot automatically when you connect it to

an external power source.

My Garmin Fitness Device Is Not Receiving Smart Notifications from My

Phone

In order to receive smart notifications your Garmin device must be paired to your phone through

the Garmin Connect app. If your device is paired and you are not seeing notifications, check the

following steps which should resolve most issues:

Step 1: Review App Permissions settings

Incomplete permission grants can cause an issue receiving notifications. Select your phone

platform below to reveal instructions

Android Instructions

1. Open the Garmin Connect app

2. Select (upper left corner)

3. Select Settings

4. Select App Permissions

5. If any permissions related to notifications (SMS, Contacts, Phone) say OFF,

select Manage and enable the related permissions

iOS Instructions

1. Open Garmin Connect app

2. Select More (lower right)

3. Select Settings

4. Select App Permissions

5. If any permissions related to notifications (Contacts, Phone) say OFF, select Manage and

enable the related permission

Step 2: Review App Notification settings

Select your phone platform below to reveal instructions

Android Instructions

1. From the Garmin Connect App select (upper left corner)

2. Select Settings

3. Select Smart Notifications

4. Toggle to enable or disable all Smart Notifications or customize by selecting individual

options.

iOS Instructions

1. Access the iPhone Settings

2. Select Notifications

3. Under NOTIFICATION STYLE select the app you want to adjust

4. Choose your phone iOS version:

oiOS 12 or higher

Under ALERTS make sure that Notification Center is checked to receive smart

notifications for the selected app

oiOS 11 or lower

Under ALERTS make sure that Show in History is toggled on to receive smart

notifications for the selected app

Step 3: Check the Smart Notifications setting on your Garmin Device

This setting is usually found under Settings > Bluetooth/Phone. This setting needs to be turned

on. For specific steps, refer to your device's Owner's Manual.

Step 4: Check the Do Not Disturb setting on your Garmin Device

The location of this setting will vary by device. Usually it is found under Settings. This needs to

be turned off. For specific steps, refer to your device's Owner's Manual.

Step 5: Android Users: Confirm that Notification Access has been granted to

the Garmin Connect app

The location of this setting will vary by phone manufacturer. If you cannot find this

setting Contact your phone manufacturer for specific instructions.

NOTE: The following are general steps and may not match your particular phone

1. Open the phone's Settings menu

2. Select the magnifying glass icon at the top of the screen

3. Input “Access” into the search box

4. Select Notification Access or Access to Notifications

oOn some phones you may need to select Special Access first

5. Enable access to notifications for Connect

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