Global Payments Countertop M400 Bedienungsanleitung

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Follow the steps in this guide to set up your device

to work with your POS.

Countertop M400

Quick Start Guide

2 |Countertop M400 Quick Start Guide

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Chip card slot

Ethernet cable Utility cable 12V power adapter

Cancel button

Full-color

display

Stylus

Contactless

reader

Enter button

Magnetic

stripe reader

Back button

Any major

payment type:

Credit, Debit,

Chip card,

NFC

No sensitive

data passes

between

CED & POS

Customer payment method

Customer Engagement

Device (CED)

Point of Sale (POS)

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THE PLATFORM

HOW IT WORKS

3 |Countertop M400 Quick Start Guide

WARNINGS

• Do not use liquids near your device. Spilling liquids onto your device may damage it and make

it unsafe to use.

• Do not use thinner, trichloroethylene, or ketone-based cleaning products to clean your device;

they can corrode the plastic and rubber parts.

• Do not spray cleaning products directly onto your device.

• Use only the cables we provide for your device.

• Do not plug your power adapter into an outdoor power outlet.

• Do not disconnect power to your device while you are running a transaction.

SPECIFICATIONS

Power 12W, 12V DC 1A, power pack input

requirements: 100-240VAC, 50/60Hz

Operating temperature 32°F to 122°F (0°C to 50°C)

Storage temperature -4°F to 140°F (-20°C to 60°C)

Relative humidity Maximum 90%, non-condensing

BEFORE

YOU

BEGIN

Find your Merchantware credentials. We sent these in an email with

“Merchantware Credentials” in the subject line.

Make sure your internet connection is working correctly and that your

router or switch has a free Ethernet port.

Remove the rear cover

STEP 1: ATTACH THE UTILITY CABLE

1. Turn your device upside-down and place it on a ﬂat,

stable surface.

2. Remove the rear cover by sliding it up and lifting it off.

4 |Countertop M400 Quick Start Guide

USB-C port

USB-Cport

3. Attach the utility cable to your device by inserting the

USB-C connector into the USB-C port.

4. Place the USB-C cable in the back of your device, make

sure the cable is in the groove above the USB-C port.

Slide the rear cover onto your device until it clicks.

STEP 2: CONNECT YOUR DEVICE TO YOUR NETWORK

1. Insert one end of the Ethernet cable into an available

port on your router or switch.

2. Insert the other end of the Ethernet cable into the

Ethernet port on the utility cable.

Switch

Utility cable

5 |Countertop M400 Quick Start Guide

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Ok button

Zero key

Power port

12V DC port

STEP 3: ATTACH THE POWER ADAPTER

1. Insert the 12V power adapter into the 12V DC port

on the utility cable.

2. Plug the 12V power adapter into a power socket.

Your device will turn on.

STEP 4: CHECK THAT YOUR DEVICE IS READY TO USE

We’ve conﬁgured your device to receive a dynamic IP address by default. If you need to conﬁgure a static

IP address, see the FAQs section.

Check that your device connects to the internet:

1. From the home screen, use the keypad to press 000.

2. Usethe keypad to type the passcode, then tap OK.

The default passcode is 9416557.

3. Check that there is an IP address

next to the IP address ﬁeld.

Run a gateway connection test:

1. From the home screen, use the keypad to press 000.

2. Use the keypad to type the passcode, then tap OK.

The default passcode is 9416557.

3. Tap Options, then tap Network.

4. Tap Options, then tap Connection Test.

5. Check that all the tests have passed. If the tests do

not pass, see the FAQs section.

6 |Countertop M400 Quick Start Guide

STEP 5: CONFIGURE YOUR POS

To conﬁgure your POS, you need:

• Your Merchantware credentials, including your:

• Merchantware name

• SiteID

• Key

• The IP address or host name of your M400

STEP 6: TEST A TRANSACTION

Run a test transaction on your POS to make sure you have correctly conﬁgured it with your M400.

If the test transaction successfully transfers to your M400, cancel the test transaction and start

running live sales.

If the test transaction does not successfully transfer, contact our Support Team. For more information

about how to contact our Support Team, see the FAQs section.

FAQS

How do I conﬁgure a static IP address?

1. From the home screen, press 000.

2. Use the keypad to type the passcode, then tap OK. The default passcode is 9416557.

3. Tap Options, then tap Network.

4. Tap Options, then tap Conﬁgure.

5. Tap Static.

6. Use the keypad to type the static IP settings provided by your network administrator.

7. Tap Save.

NOTE:

IP addresses must be 12 digits in length. For IP addresses with a value less than 12 digits, you must use zeros to

complete them. For example, to set a static IP address of 10.2.3.104, you need to enter 010.002.003.104.

My gateway connection tests failed. What do I do?

1. Check that your router or switch has a working internet connection.

2. Make sure you insert the Ethernet cable into the ETHER port.

3. Run the gateway connection tests again. If the tests fail, contact our Support Team or

visit help.globalpaymentsintegrated.com.

7 |Countertop M400 Quick Start Guide

How can I ﬁnd out more information about my device?

For more information about your device, visit our Help Center at help.globalpaymentsintegrated.com

and search for “M400.”

How do I contact the Support Team?

Before you contact the Support Team, gather the following information:

• The serial number of your device. To ﬁnd the serial number:

1. From the home screen, use the keypad to press 000.

2. Use the keypad to type the passcode, then tap OK.

The default passcode is 9416557.

3. Note the number next to the Serial Number ﬁeld.

• Your Merchantware credentials

• Your POS make and version

Contact our Support Team at 888.249.3220.

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