Handpoint Hi5 Bedienungsanleitung

Integrated Hi5 Card Reader

User Guide

Hi5 Card Reader User Guide 
CONTENTS 
Quick Getting Started Guide 3............................................................................
1. What’s in the Box? 3...................................................................................
2. Getting to Know Your Hi5 card reader 4............................................................
3. Get Started 6...........................................................................................
4. How it Works 7.........................................................................................
Hi5 card reader Specifications 8..........................................................................
1. Hardware Technical Specification 8.................................................................
2. Terminal Software and Configurations 8...........................................................
3. Security 9...............................................................................................
Hi5 card reader User Guide 9.............................................................................
1. Connecting Your Hi5 card reader 9..................................................................
2. Transactions 10.........................................................................................
2.1. Chip & Pin 10.....................................................................................
2.2. Chip & Signature 10.............................................................................
2.3. Fallback to Magnetic Stripe 11.................................................................
2.4. Magnetic Stripe 11...............................................................................
2.5. Pin Bypass 12.....................................................................................
2.6. Gratuity/Tips 12..................................................................................
2.7. Account Type Selection 13......................................................................
2.8. Cardholder Application Selection 14..........................................................
3. Administration Menu 16...............................................................................
4. View Information 17...................................................................................
5. Updating the Hi5 card reader 17....................................................................
Troubleshooting 19..........................................................................................
1. Troubleshooting issues 19.............................................................................
1.1. Communication Errors 19.......................................................................
1.2. Flash Corruption Errors 20......................................................................
2. Hi5 card reader Messages 21.........................................................................
2.1. Successful Transaction Messages 21...........................................................
 !©2019 Handpoint1

4.2.2. Other Transaction Messages 22................................................................

4.2.3. Error Transaction Messages 23.................................................................

4.2.2. Updating Messages 26...........................................................................

4.2.3. Administration Messages 28....................................................................

5. Getting Support 29..........................................................................................

6. Glossary 31...................................................................................................

7. FAQs 32.......................................................................................................

1. QUICK GETTING STARTED GUIDE

This guide will help you get to know your Hi5 card reader and make your first transaction as an

integrated payment terminal.

1.1. WHAT’SIN THE BOX?

When you receive the box, check if the Handpoint seal is still intact. It should show you if

someone has opened the box before you. Inside the box you should find your Hi5 card reader

and a USB mini-B connector.

1.2. GETTING TO KNOW YOUR HI5 CARD READER

Here is your Hi5 card reader from all angles. The table below describes what you see.

Name

Description

Printer paper slot

Receipts print out from here. The printer paper should be inserted

with the paper sticking out of this slot before use.

Clock

Shows the time - hours : minutes : seconds

Charging port

The round port is for battery charging, using the included charger

USB port

The USB cable used for this port is for device programming and

debugging so not relevant for live card transactions

Up/down arrows

Move up and down the menus, then select by pressing the OK

button (see n. 10)

Cancel button

To cancel transactions when applicable, or other actions

NFC Status Lights

These lights indicate the status of a contactless transaction

EMV chip reader

Insert card with the chip into the slot (facing up)

Back button

To erase keyed numbers

OK button

To select or confirm actions

Power button

To turn on and off, hold button down for a couple of seconds and

follow commands

Magnetic stripe

reader

Swipe card with the magnetic stripe facing left

Icons

Here on the screen are icons which show battery life and Bluetooth

connection

1.3. GET STARTED

The first time you connect, you have to register the Hi5 card reader to the point of sale

application. Please follow the instructions in your POS app to connect and register. Each

version of the POS app does this differently.

The first transaction:

1. Make sure that the smartphone, computer or tablet you’re using with the Hi5 card

reader has Bluetooth turned on

2. Turn on the Hi5 card reader by pressing and holding [Power button] for a

couple of seconds

3. Pair the Hi5 card reader to the Bluetooth device

4. Follow the instructions on your POS app to register the Hi5 card reader

5. Wait until you see the Bluetooth icon (!) on the Hi5 card reader screen (see #13 in

section 1.2). When that icon appears, the Hi5 card reader is connected. This may take a

few seconds

6. Initiate a transaction in the POS app on the smartphone, computer or tablet

7. When the message “UPDATING READER” appears, the Hi5 card reader will start

downloading and installing the update. When the Hi5 card reader has finished, the

message “UPDATE COMPLETE” will appear

8. When the message “INSERT CARD” is displayed, insert the card in the EMV chip reader

(see #8 in section 1.2) with the chip facing up and towards the Hi5 card reader

9. Enter PIN using the keypad and press [OK button] (use [Back button] to

erase and then the keypad to re-enter pin if you make a mistake), or cancel by "

pressing [Cancel button]

10. When message “REMOVE CARD” appears, remove the card from the EMV chip reader

The POS app is responsible for providing the customer with the receipt created by the Hi5 card

reader.

1.4. HOW IT WORKS

This section shall demonstrate a short version of how the Handpoint solution technically works.

1. The mPOS/POS app downloaded on your device initiates a transaction on the Hi5 card

reader using Bluetooth

2. Customer inserts card and follows the directions on the Hi5 card reader screen

3. The Hi5 card reader sends the transaction information encrypted via Bluetooth to the

POS app

4. The POS app forwards the encrypted transaction information to the Handpoint

gateway via an internet connection which processes the transaction using your acquirer

5. The Handpoint gateway receives a response from the acquirer and forwards the

encrypted response to its internet connection

6. The POS app forwards the encrypted response to the Hi5 card reader via Bluetooth

7. The Hi5 card reader reads the response, finalises the transaction and sends a receipt to

the POS app

8. Customer removes card and the merchant retrieves the receipts from the Hi5 card

reader (keeping the first printed receipt which is the merchant copy and handing over

the second printed receipt which is the merchant copy) and provides the customer the

sale receipt through the POS app

2. HI5 CARD READER SPECIFICATIONS

Below are the technical specifications of the Hi5 card reader and information about the

software and configurations.

2.1. HARDWARE TECHNICAL SPECIFICATION

2.2. TERMINAL SOFTWARE AND CONFIGURATIONS

Handpoint develops the terminal software as well as the terminal configurations. The terminal

software communicates with your POS app (Point of Sale application) using Bluetooth.

The configuration is specific to each merchant and cannot be seen or modified by you. The

configurations are created by the Handpoint system and remotely pushed to your Hi5 card

reader.

In the case of a critical update, Handpoint can automatically and remotely push the latest

software or configuration version onto your Hi5 card reader.

Section 3.4 shows you how to find which software and configuration versions your Hi5 card

reader has.

Display

320 x 240 px TFT Color LCD

Card readers

Landing type smart card reader, triple track bi-directional

magnetic card reader

Battery

Rechargeable Li-ion 7.4V, 1300 mAh

Connectivity

Bluetooth 3.0 Class 2

Certifications

CE, FCC, PCI PTS 3.x, EMV Level 1 Contact, EMV Level 2

Contact, EMV Level 1 Contactless, VISA payWave, MasterCard

Contactless, American Express Expresspay, Discover Zip,

Apple® MFi

Dimensions (LxWxH), mm

172 x 76 x 49

Weight, g

320

Operational temperature

range

-10 °C to +40 °C / 5 to 90% RH

Storage temperature range

-15 °C to +50 °C / 5 to 90% RH

Power Supply

9V through power supply

2.3. SECURITY

All card information is encrypted using Triple Data Encryption Algorithm (3DES) with a Derived

Unique Key Per Transaction (DUKPT) key management process. Each transaction is encrypted

with 3DES using a unique key per transaction before being sent to the Handpoint gateway. The

Handpoint’s terminal software is certified as PCI Point-to-Point Encryption (P2PE) compliant.

For security reasons, it is essential that during a transaction the merchant and all employees

must not request a cardholder to divulge their PIN nor accept the PIN from the cardholder in

an oral or written manner.

3. HI5 CARD READER USER GUIDE

Here are further instructions how to use the different functions of your Hi5 card reader.

3.1. CONNECTING YOUR HI5 CARD READER

To be able to take payments your Hi5 card reader needs to be connected via Bluetooth to a

smartphone, computer or tablet with a POS app (Point of Sale application) that works with it.

The first time you connect you have to register the Hi5 card reader to your POS app. Please

follow the instructions from your POS app to connect and register. Each POS app does this

differently.

Connecting via Bluetooth:

11. Make sure that the smartphone, computer or tablet you’re using with the Hi5 card

reader has Bluetooth turned on

12. Turn on the Hi5 card reader by pressing and holding [Power button] for a

couple of seconds

13. Pair the Hi5 card reader to the Bluetooth device

14. Wait until you see the Bluetooth icon (!) on the Hi5 card reader screen (see #13 in

section 1.2). When that icon appears, the Hi5 card reader is connected

Your device and the Hi5 card reader should find each other every time as long as the Bluetooth

of your device is on. If you are prompted to enter a pairing code, enter “0000” as the code.

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