HAYGAIN®Hay Steamers Model: HG-ONE + JB Steam Generator User Manual - Operating & Safety Instructions
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Steam is escaping from the Safety Filler Cap (cont’d).
Probable Cause Solution
Filler Cap Seal is damaged or missing. Replace Filler Cap Seal with spare that was supplied
with your unit. Ensure the replacement Seal is
located in the base of the Filler Cap under the thread
- (please note Seals are designed to be a very snug
fit and will require the use of a screwdriver to slot
firmly into place).
Replacements can be ordered from your supplier.
Use only genuine HAYGAIN replacement parts.
Blocked or restricted hoses. Check the Steam Generator Hose for kinks and
make sure the Hay Container is not sitting on the
Steam Hose.
Wait for the equipment to cool down. Disconnect
the Steam Generator Hose at both ends and flush
through with water. Re-attach to the Steam Generator
but not to the Hay Container. Turn on the Steam
Generator. If steam no longer comes from the Filler
Cap when steam appears through the Hose, switch
‘off’ and allow to cool. Then re-attach the Hose to Hay
Container and turn ‘on’ again. If steam still comes from
Filler Cap it is likely that your Steam Generator Hose
needs cutting down or replacing. Contact your supplier.
If replacing the Filler Cap Seal and cutting down/
replacing the Steam Hose does not resolve the
problem, the hose within the Hay Container will need to
be replaced. Contact your supplier.
Please note - Hoses will deteriorate over a period of time and may need to be replaced.
Failing to drain hoses of condensation on a regular basis and allowing hoses to freeze
with condensation in them will shorten the life span of hoses.
Hoses or Manifold are frozen. Sub zero temperatures can cause condensation
in the hoses and Manifold to freeze. Follow
procedures in ‘Using HAYGAIN in freezing
conditions’, point 8.2.
Steam is emitted from the side or base of the Hay Container.
Probable Cause Solution
HAYGAIN is reaching the end of its
steam cycle. It is normal for steam to be emitted from the sides or
drain hole of your Hay Container when it is nearing
the end of the steam cycle.
Ensure the Hay Container is located
on flat ground. If your Hay Container is located on uneven ground it
can flex and twist as it warms up which will enable
steam to escape between the Lid and the Base.
Re-locate the Hay Container to flat ground.
Hay is obstructing the Lid Seal. Avoid hay sticking out of the unit and clear any
debris.
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Hay is not steaming properly / steam is not coming from all Manifold Spikes (cont’d).
Probable Cause Solution
Hose from the Steam Generator to
the Hay Container is restricted or has
deteriorated.
Hoses will deteriorate over a period of time and
may need to be replaced. Failing to drain hoses of
condensation on a regular basis and allowing hoses
to freeze with condensation in them will shorten the
life span of the hoses.
Replacement hoses can be ordered directly from
your supplier.
Manifold has a build up of
condensation/water which is
restricting even steam flow.
Disconnect the Steam Hose from the Container’s
Hose and tilt the Container backwards. This allows
any condensation in the Hose to drain through the
Brass Connector on the end of the Hose.
The Steam Generator trips the circuit breaker or RCD.
Probable Cause Solution
Power supply is not sufficient for total
demand of appliances being used. Switch off items such as kettles and heaters and
check the supply is sufficient for the appliances that
are being run from the circuit.
If in doubt consult a qualified Electrician.
Steam Generator has been allowed to
get damp. The Steam Generator should always be kept in a
warm dry environment. Allow the Steam Generator
to dry out for 24hrs and try again. (Also see ‘Using
HAYGAIN in freezing conditions’, point 8.2).
Note - If problem persists contact your supplier.
Steam is escaping from the Safety Filler Cap.
Probable Cause Solution
Steam Generator has been over filled. Wait for the equipment to cool down. Check that
your Steam Generator has not been over filled. Over
filling can result in water and steam being forced out
of the Safety Filler Cap and may also result in other
damage.
Sediment, limescale or hay trapped in
Safety Filler Cap. Wash the inside of the Filler Cap and remove any
impurities. Ensure you locate the Filler Cap Seal
correctly and that no hay or straw is to be found
inside the Cap as this can obstruct the Pressure
Release Valve.
If the Filler Cap Seal is damaged, replace it (see
Solution below). If the Filler Cap has a build up of
scale and sediment in it, this indicates that the Steam
Generator is not being flushed or descaled regularly
(refer to point 7.1).
‘Troubleshooting’ cont’d
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